Support Board
Date/Time: Sat, 18 Jan 2025 05:12:49 +0000
Post From: Trade caused big loss, trade was not showing on the chart....
| [2018-01-18 02:44:00] |
| |
|
This would indicate that at some point the CTS server reported a Position of 0 for the particular Symbol and Trade Account. Anytime there is a Position update from the server, there is a line in the Trade Activity log for this. However, this is what we are seeing: Order 2018-01-12 11:28:30.246 CL.20180200.CME_NY Updated Internal Position Quantity to -1. Previous: 0 Unspecified Order 2018-01-12 11:28:30.248 CL.20180200.CME_NY Updated Service Position Quantity to -1 Unspecified Order 2018-01-12 14:05:17.444 Disconnected from server None Unspecified So at 2018-01-12 14:05:17.444 when apparently you closed Sierra Chart, there was a Position reported of -1 for CL.20180200.CME_NY. This is what you should have seen. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |