Support Board
Date/Time: Thu, 16 Jan 2025 16:24:54 +0000
Post From: connection errors
| [2017-11-01 17:43:07] |
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At this point reviewing this log, you are losing connection to two different CQG servers and also to the Sierra Chart server. Refer to: SC DTC Data with Market Depth | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2017-11-01 14:18:22
DTC Client socket (177) | Initiating close of socket by core. | 2017-11-01 14:18:22 DTC Client socket (177) | Write in progress. Shutdown being delayed. | 2017-11-01 14:18:22 SC DTC Data with Market Depth | Disconnected from the server. | 2017-11-01 14:18:22 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2017-11-01 14:18:22 SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 443 | 2017-11-01 14:18:24 CQG WebSocket socket (176) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 14:26:46 *
CQG WebSocket socket (176) | Socket gracefully closed by remote side. | 2017-11-01 14:26:46 CQG WebSocket socket (176) | Received socket Close event. | 2017-11-01 14:26:46 CQG WebSocket socket (176) | Initiating close of socket by core. | 2017-11-01 14:26:46 CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2017-11-01 14:26:46 CQG FIX Trading | WebSocket closed. | 2017-11-01 14:26:46 Connection to the external service has been lost. | 2017-11-01 14:26:46 CQG WebSocket socket (176) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-01 14:26:46 There is absolutely no doubt you have a problem with your Internet connection. That is where you need to start. There is no point in us contacting CQG. There is nothing they can do. Our recommendation is to use a different Internet service provider or contact them. And do not use a wireless connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |