Support Board
Date/Time: Thu, 16 Jan 2025 14:03:55 +0000
Post From: frozen DOM in CL data feed
| [2017-11-01 02:31:38] |
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This could potentially be a processing issue on our server, but if that were true, it would be affecting other users as well. We are not observing this and we have not had any other reports of this. When you notice this, reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers That will switch to the other server. At this point it is hard to say where the problem is, but it could also be some connectivity issue somewhere between our server and your location. We are making some changes this evening which will reduce the load on the server, but really the server is under very little load anyway. At the time we only noticed about 16% load. This is not even remotely close to a high load. Also, the number of users on that server at the time was only about 60. On other servers, we can run about 1000 without an issue. But then again the data rates on those servers is not as high. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-01 02:35:39
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