Support Board
Date/Time: Thu, 16 Jan 2025 13:49:20 +0000
Post From: cannot add an External Data or Trading service Username to a managed custom study
| [2017-10-31 20:19:00] |
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I will ask the user to upgrade and see if I can authorize then. It's currently failing though I don't know what version he is using.
You can start an account support ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets And provide us the user's account. We will then be able to check the reason for the failure. Will any existing authorizations need to be updated?
Not at this time.Will the authorization system break for all existing authorized users when they upgrade SC?
No, it would not. Could be neat if the system would accept the user ID and just wait for it to hit the server, and then push the downloads. Anyway probably a gross oversimplification but I think in the long run this is a good step.
The main issue with this is that there would be no method to validate that the entered account is correct or not. Sierra Chart Support Date Time Of Last Edit: 2017-10-31 20:21:24
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