Support Board
Date/Time: Thu, 16 Jan 2025 16:12:28 +0000
Post From: connection errors
| [2017-10-24 14:37:18] |
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Has a fault been reported to CQG? No, we are not optimistic that would help.I receive CQG data direct from yourselves The data comes from CQG. Not from Sierra Chart.We recommend contacting your broker and have them change your account to use CTS instead: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php For the most reliable connection use the new low-cost connection model for CTS which is documented here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel That connection model uses the Sierra Chart data feed. If you decide to change to CTS, then you need to change the symbols of the charts as explained here: Changing the Symbol of a Chart Using the low-cost CTS connection model will give you the very best connectivity assuming the problem is not on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-24 14:38:23
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