Support Board
Date/Time: Thu, 16 Jan 2025 07:50:39 +0000
Post From: No historical data
| [2017-10-10 21:14:59] |
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This is the relevant message: HD Request # 5 | Error downloading historical Intraday data for F.US.CLEX17. Historical data logon error: Data files folder not set for service code: cqgfix | 2017-10-10 19:26:31
We see what the problem is. This is not due to a firewall. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that is done re-download the data in the chart again with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-10 21:15:37
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