Support Board
Date/Time: Sun, 24 Nov 2024 04:58:40 +0000
Post From: Topstep account, incorrect account traded
| [2013-09-10 21:27:19] |
| User38304 - Posts: 5 |
|
Hi I started a new TopStep combine yesterday and absolutely positively 100 per cent changed Sierra Chart to trade the new account, rather than the old one (which was also still active) I used the dropdown box in Data\Trade Service Setting, and checked that this was carried over to the Trade Window, which it was. Definitely. But my trades were recorded by TopStep T4 on the old account, they have shown me the account statement. I KNOW that I had Sierra Chart set correctly to the new account, so to prove it I looked for a log file, but the Message log had reset this morning. I found a Trace Log from the afternoon, but that actually only contained mention of the old account. Another Trace Log from the evening mentioned the new account. So that suggests I was in the wrong, but I know I wasn't. Sorry, I'm not making excuses, but I KNOW Sierra Chart showed the account change correctly before I traded yesterday. The only factor I can think of is Outlook stopped working on my machine last night, so I had to reboot it. The later Trace Log was from after this, so perhaps the change only took effect after a reboot? Is there any light you can shed on this, or are there any additional logs that I could look at to support my argument? I'm using SC 997. Many thanks |