Support Board
Date/Time: Wed, 15 Jan 2025 12:32:48 +0000
Post From: Error in chart pricing
| [2017-06-19 03:18:17] |
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We have support procedures and procedures for analyzing problems. These make 100 percent sense. We have standardized way of doing things, and we will not deviate from them under any circumstances. If we cannot understand a problem from a user, then we cannot help with it. What you are describing is a missing data issue. If you had posted a chart of 1 minute bars, following the requested procedure, it would have been clear to us what the problem is. There is absolutely no way we can tell that with variable timeframe bars. This was a Gain Capital data feed problem which we have now resolved. It was not an issue on our side. Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |