Support Board
Date/Time: Mon, 13 Jan 2025 09:44:02 +0000
Post From: Some charts just will not open
| [2017-04-12 23:01:05] |
| User299392 - Posts: 216 |
|
I did the following - - Shut down the application - Downloaded and installed 1543 - Opened in Safe Mode - Opened the just the chart book having this problem - And it still did not open all the charts - as requested - see the message log below - also attached that same chartbook again for reference Let me know Reading Internal Order ID file. | 2017-04-12 18:58:06 Reading Trade Orders file. | 2017-04-12 18:58:06 Reading Trade Positions file. | 2017-04-12 18:58:06 Listening on UDP port 22903. | 2017-04-12 18:58:06 Software version: 1543 | 2017-04-12 18:58:06 Uses New Spreadsheets | 2017-04-12 18:58:06 Enabled for: Advanced Features. | 2017-04-12 18:58:06 Enabled for: Advanced Features 2. | 2017-04-12 18:58:06 Enabled for: Sierra Chart Historical Data Service. | 2017-04-12 18:58:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-12 18:58:06 Current selected Data/Trading service: CQG FIX Trading | 2017-04-12 18:58:06 Chart Update Interval: 777 | 2017-04-12 18:58:06 Data/Trade Service Settings automatically set. | 2017-04-12 18:58:06 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-12 18:58:06 2017-04-12 18:58:11 Local computer time | 2017-04-12 18:58:06 2017-04-12 22:58:11 Local computer time in UTC | 2017-04-12 18:58:06 2017-04-12 18:58:11 Local computer time in SC Time Zone | 2017-04-12 18:58:06 2017-04-12 22:58:08 Server time in UTC | 2017-04-12 18:58:06 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-04-12 18:58:06 Program path: C:\SierraChart\ | 2017-04-12 18:58:06 Data Files path: C:\SierraChart\Data\ | 2017-04-12 18:58:06 OS Version Number: 6.2 | 2017-04-12 18:58:06 Locale Setting: C | 2017-04-12 18:58:06 Created the DTC Protocol server. | 2017-04-12 18:58:06 DTC Protocol Server listening on port 11099. | 2017-04-12 18:58:06 Created the DTC Protocol historical data server. | 2017-04-12 18:58:06 HD Server Manager | Listening on port 11098 | 2017-04-12 18:58:06 Checking for new symbol settings for service code cqg | 2017-04-12 18:58:06 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-12 18:58:06 Requesting symbol settings for service code cqg. Overwrite = off. | 2017-04-12 18:58:12 Symbol settings received. | 2017-04-12 18:58:12 Processed 1100 symbol settings. | 2017-04-12 18:58:12 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-12 18:58:16 CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-04-12 18:58:17 CQG FIX: Sending the Logon message. | 2017-04-12 18:58:17 CQG FIX Trading | Connected to trading server. | 2017-04-12 18:58:17 CQG FIX Trading | Connecting to server api.cqg.com | 2017-04-12 18:58:17 CQG websocket | Connecting to websocket server. | 2017-04-12 18:58:17 CQG FIX | FCM name: AMP | 2017-04-12 18:58:17 CQG FIX | FCM name: AMP | 2017-04-12 18:58:17 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-12 18:58:17 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-12 18:58:17 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-12 18:58:17 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-12 18:58:17 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-12 18:58:17 CQG websocket socket (5) | Creating socket. Using TLS 1.2. | 2017-04-12 18:58:17 CQG websocket | Opening websocket. | 2017-04-12 18:58:18 CQG websocket | Sending websocket handshake. | 2017-04-12 18:58:18 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-12 18:58:18 CQG websocket | Web socket state is now open. | 2017-04-12 18:58:18 CQG FIX Trading | Websocket connected. | 2017-04-12 18:58:18 CQG FIX Trading | Sending market data logon message. | 2017-04-12 18:58:18 CQG FIX Trading | Logon successful. Session Token = vqhdGDyTOXN7jdzWpGCl7cBF5oiklX9agDW6EpYv+K0 | 2017-04-12 18:58:18 CQG FIX Trading | Connected to data and trading server. | 2017-04-12 18:58:18 CQG FIX Trading | Starting real-time market data updates for: F.US.CA6Z16. ID: 1 | 2017-04-12 18:58:18 CQG FIX Trading | Sending symbol resolution request for F.US.CA6Z16. ID: 411874 | 2017-04-12 18:58:18 CQG FIX Trading | Requesting security definition data for: F.US.CA6Z16. ID: 1 | 2017-04-12 18:58:18 CQG FIX Trading | Starting real-time market data updates for: F.US.BP6Z16. ID: 2 | 2017-04-12 18:58:18 CQG FIX Trading | Sending symbol resolution request for F.US.BP6Z16. ID: 411875 | 2017-04-12 18:58:18 CQG FIX Trading | Requesting security definition data for: F.US.BP6Z16. ID: 2 | 2017-04-12 18:58:18 Symbol Error - F.US.CA6Z16 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2017-04-12 18:58:18 CQG FIX Trading | Received symbol resolution report for symbol F.US.BP6Z6. Search Symbol: F.US.BP6Z16. Request ID: 411875. Contract ID: 1. | 2017-04-12 18:58:18 CQG FIX Trading | Requesting market data for F.US.BP6Z16 | 2017-04-12 18:58:18 F.US.TFEM17 [CB] 60 Min #2 | Reloading chart. | 2017-04-12 18:58:43 F.US.TFEM17 [CB] 240 Min #3 | Reloading chart. | 2017-04-12 18:58:43 F.US.TFEM17 [CB] Daily #4 | Reloading chart. | 2017-04-12 18:58:43 F.US.TFEM17 [CB] Flex Renko 10-1-1 #6 | Reloading chart. | 2017-04-12 18:58:43 F.US.TFEM17 [CB] 30 Sec #1 | Reloading chart. | 2017-04-12 18:58:43 F.US.TFEM17 [CB] 15 Min #26 | Reloading chart. | 2017-04-12 18:58:43 F.US.TFEM17 [CB] 5 Min #9 | Reloading chart. | 2017-04-12 18:58:43 TICK-NYSE Renko 89t #27 | Reloading chart. | 2017-04-12 18:58:43 TICK-NYSE Flex Renko 55-1-1 #10 | Reloading chart. | 2017-04-12 18:58:43 TICK-NYSE [C] 30 Sec #17 | Reloading chart. | 2017-04-12 18:58:43 TICK-NYSE [C] 30 Sec #17 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-04-12 18:58:43 TICK-NYSE [C] 30 Sec #17 | There are no continuous futures contract symbols. Loading data normally. | 2017-04-12 18:58:43 CQG FIX Trading | Starting real-time market data updates for: F.US.TFEM17. ID: 3 | 2017-04-12 18:58:45 CQG FIX Trading | Sending symbol resolution request for F.US.TFEM17. ID: 411876 | 2017-04-12 18:58:45 CQG FIX Trading | Requesting security definition data for: F.US.TFEM17. ID: 3 | 2017-04-12 18:58:45 Intraday data recording state for symbol F.US.TFEM17 is set to download 'Pending'. | 2017-04-12 18:58:45 Delaying start of download for F.US.TFEM17 | 2017-04-12 18:58:45 HD Request # 2 | Downloading Historical Daily chart data for F.US.TFEM17. Starting date: 2017-04-11. Service: cqg | 2017-04-12 18:58:45 HD Request # 2 | Requesting historical Daily data for RJM17 starting at 2017-04-10 | 2017-04-12 18:58:45 CQG FIX Trading | Received symbol resolution report for symbol F.US.TFEM7. Search Symbol: F.US.TFEM17. Request ID: 411876. Contract ID: 2. | 2017-04-12 18:58:45 CQG FIX Trading | Requesting market data for F.US.TFEM17 | 2017-04-12 18:58:45 HTTP connection to ds01.ddfplus.com:80 (6) | Creating socket. | 2017-04-12 18:58:45 HD Request # 2 | Receiving historical Daily data for F.US.TFEM17 starting at 2017-04-11 | 2017-04-12 18:58:45 HD Request # 2 | Writing historical Daily data to the file F.US.TFEM17.dly | 2017-04-12 18:58:45 HD Request # 2 | Received 3 records from 2017-04-11 00:00:00 to 2017-04-12 00:00:00 (2.0 days) and wrote 2 records for F.US.TFEM17 | 2017-04-12 18:58:45 HD Request # 2 | Daily download COMPLETE for F.US.TFEM17. Completion time: 1s. Unique request ID: 2 | 2017-04-12 18:58:45 Removed historical data download ID 2 | 2017-04-12 18:58:45 Chart #10 has tagged chart #17 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:45 Chart #10 has tagged chart #17 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:45 SC DTC Data | Starting real-time market data updates for: TICK-NYSE. ID: 4 | 2017-04-12 18:58:45 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 10048 | 2017-04-12 18:58:45 SC DTC Data | Requesting security definition data for: TICK-NYSE. ID: 4 | 2017-04-12 18:58:45 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2017-04-12 18:58:45 Delaying start of download for F.US.TFEM17 | 2017-04-12 18:58:45 TICK-NYSE [C] [M] 30 Sec #17 | Performing a full recalculation because it has been tagged. Chartbook: FC-TF.cht | 2017-04-12 18:58:46 F.US.TFEM17 [CB] Daily #4 | Reloading chart. | 2017-04-12 18:58:46 DTC Client (7) | Creating socket. | 2017-04-12 18:58:46 SC DTC Data | Connected to server. | 2017-04-12 18:58:46 SC DTC Data | Starting socket receive thread. | 2017-04-12 18:58:46 SC DTC Data | Sending Encoding Request to server | 2017-04-12 18:58:46 SC DTC Data | Setting DTC encoding to Binary VLS | 2017-04-12 18:58:46 SC DTC Data | Sending logon request message. | 2017-04-12 18:58:46 SC DTC Data | Received logon response. | 2017-04-12 18:58:46 SC DTC Data | Server Name: SC Realtime Server. | 2017-04-12 18:58:46 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2017-04-12 18:58:46 SC DTC Data | Successfully connected. | 2017-04-12 18:58:46 SC DTC Data | Trading is not supported. | 2017-04-12 18:58:46 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2017-04-12 18:58:46 SC DTC Data | Received security definition for symbol TICK-NYSE | 2017-04-12 18:58:46 Requesting market depth updates for: F.US.TFEM17 if supported. | 2017-04-12 18:58:48 CQG FIX Trading | Requesting market data including full depth for F.US.TFEM17 | 2017-04-12 18:58:48 HD Request # 3 | Downloading Intraday chart data for F.US.TFEM17 to the file F.US.TFEM17.scid. Service: cqg | 2017-04-12 18:58:50 HD Request # 3 | Download start date-time: 2017-04-12 16:12:03.000 | 2017-04-12 18:58:50 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-04-12 18:58:50 Socket (8) | Creating socket. | 2017-04-12 18:58:50 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-04-12 18:58:50 HD Request # 3 | Sending historical data logon request message. | 2017-04-12 18:58:50 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-04-12 16:12:03. Record interval: 0. Symbol: F.US.TFEM17 | 2017-04-12 18:58:51 HD Request # 3 | Decompressing data. | 2017-04-12 18:58:51 HD Request # 3 | Receiving Intraday data for F.US.TFEM17 starting at 2017-04-12 16:12:03 | 2017-04-12 18:58:51 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-04-12 16:12:08 | 2017-04-12 18:58:51 Socket (8) | Initiating close of socket by core. | 2017-04-12 18:58:51 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-04-12 18:58:51 Socket (8) | Socket gracefully closed by remote side. | 2017-04-12 18:58:51 Historical data download thread signaled to stop. | 2017-04-12 18:58:51 Socket (8) | Closed. | 2017-04-12 18:58:51 HD Request # 3 | Received 1853 records from 2017-04-12 16:12:03 to 2017-04-12 17:59:56 (107.9 minutes) and wrote 1852 records for F.US.TFEM17 | 2017-04-12 18:58:51 HD Request # 3 | Intraday download COMPLETE for F.US.TFEM17. Completion time: 0s. Unique request ID: 1 | 2017-04-12 18:58:51 Removed historical data download ID 1 | 2017-04-12 18:58:51 Real-time Intraday chart data file updates started for F.US.TFEM17 | 2017-04-12 18:58:51 Intraday chart data file opened for F.US.TFEM17 | 2017-04-12 18:58:51 Delaying start of download for TICK-NYSE | 2017-04-12 18:58:51 Chart #1 has tagged chart #6 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:51 Chart #26 has tagged chart #6 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:51 Chart #9 has tagged chart #6 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:51 Chart #2 has tagged chart #6 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:51 HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2017-04-12 18:58:51 HD Request # 4 | Download start date-time: 2017-04-12 16:12:06.000 | 2017-04-12 18:58:51 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2017-04-12 18:58:51 Chart #3 has tagged chart #6 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:51 Socket (9) | Creating socket. | 2017-04-12 18:58:51 F.US.TFEM17 [CB] Flex Renko 10-1-1 #6 | Performing a full recalculation because it has been tagged. Chartbook: FC-TF.cht | 2017-04-12 18:58:52 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-04-12 18:58:52 HD Request # 4 | Sending historical data logon request message. | 2017-04-12 18:58:52 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-04-12 16:12:06. Record interval: 0. Symbol: TICK-NYSE | 2017-04-12 18:58:52 HD Request # 4 | Decompressing data. | 2017-04-12 18:58:52 HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2017-04-12 16:12:06 | 2017-04-12 18:58:52 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-04-12 16:12:07 | 2017-04-12 18:58:52 Socket (9) | Initiating close of socket by core. | 2017-04-12 18:58:52 Historical data download thread signaled to stop. | 2017-04-12 18:58:52 Socket (9) | Shutdown started. Waiting for graceful close. | 2017-04-12 18:58:52 Socket (9) | Socket gracefully closed by remote side. | 2017-04-12 18:58:52 Socket (9) | Closed. | 2017-04-12 18:58:52 HD Request # 4 | Received 5063 records from 2017-04-12 16:12:06 to 2017-04-12 18:58:49 (2.8 hours) and wrote 5062 records for TICK-NYSE | 2017-04-12 18:58:52 HD Request # 4 | Intraday download COMPLETE for TICK-NYSE. Completion time: 1s. Unique request ID: 3 | 2017-04-12 18:58:52 Removed historical data download ID 3 | 2017-04-12 18:58:52 Real-time Intraday chart data file updates started for TICK-NYSE | 2017-04-12 18:58:52 Intraday chart data file opened for TICK-NYSE | 2017-04-12 18:58:52 Chart #10 has tagged chart #17 for full recalculation. Chartbook: FC-TF.cht | 2017-04-12 18:58:53 TICK-NYSE [C] [M] 30 Sec #17 | Performing a full recalculation because it has been tagged. Chartbook: FC-TF.cht | 2017-04-12 18:58:53 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2017-04-12 18:59:01 |
 FC-TF.cht - Attached On 2017-04-12 23:01:04 UTC - Size: 1.35 MB - 387 views |