Support Board
Date/Time: Sun, 12 Jan 2025 23:44:00 +0000
Post From: Unable to extend Date range in chart settings for profile char
| [2017-03-14 07:45:17] |
| User449811 - Posts: 8 |
|
I'm trying to setup a profile chart on Sierra chart for F.US.EPM17 (SP500 July futures contract) for some reason the Date range can't be extended beyond today. I would need profiles from the past month till today. I have another Sierra chart installation on a laptop (with Win 7) and it shows previous months contract and the current profiles without any problem. This issue is happening only on a new Sierra chart installation on a desktop PC running Win 10. Message log: HD Request # 8 | Using server: ds4.sierracharts.com port 10149 | 2017-03-14 02:57:53 Socket (12) | Creating socket. | 2017-03-14 02:57:53 Socket (12) | Initiating close of socket by core. | 2017-03-14 02:58:13 HD Request # 8 | Error downloading historical Intraday data for F.US.EPM17. Timeout error connecting to server. | 2017-03-14 02:58:13 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPM17 | 2017-03-14 02:58:13 Socket (12) | Closed. | 2017-03-14 02:58:13 HD Request # 8 | Receiving Intraday data for F.US.EPM17 starting at 2017-03-14 02:55:38 | 2017-03-14 02:58:13 HD Request # 8 | Truncating file to starting date-time of 2017-03-14 02:55:38 | 2017-03-14 02:58:13 HD Request # 8 | Error jumping to date-time during truncate. Error: Date-time is beyond last record in file. | 2017-03-14 02:58:13 HD Request # 8 | Timestamp of first Intraday data file record written: 2017-03-14 02:55:38 | 2017-03-14 02:58:13 Added 7 Time and Sales records to Intraday data file for F.US.EPM17 after download. | 2017-03-14 02:58:13 HD Request # 8 | Intraday download COMPLETE for F.US.EPM17. Completion time: 20s. Unique request ID: 2 | 2017-03-14 02:58:13 Removed historical data download ID 2 | 2017-03-14 02:58:13 Real-time Intraday chart data file updates started for F.US.EPM17 | 2017-03-14 02:58:13 Intraday chart data file opened for F.US.EPM17 | 2017-03-14 02:58:13 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2017-03-14 02:58:13 HD Request # 8 | Reloading Intraday charts for F.US.EPM17 | 2017-03-14 02:58:13 Reloading all charts with filename: F.US.EPM17.scid | 2017-03-14 02:58:13 |