Support Board
Date/Time: Mon, 13 Jan 2025 00:01:58 +0000
Post From: Download failed error updating intraday chart
| [2017-03-14 03:08:13] |
| rc7rader - Posts: 144 |
|
I tried to update again the Intraday chart and on the first time I get the download failed message. I retried a second time and download succeeds. I tried on a second Intraday chart with a different symbol, the download fails again. On the second attempt, download succeeds. This happens on all the Intraday charts for different symbols in the chartbook. This only started happening last Saturday, March 11. Before March 11, updating intraday charts with Sierra Chart Data Feeds was fast and flawless the first time. Something seems to have changed since Saturday. Below is the message log for your reference. Reading Internal Order ID file. | 2017-03-13 22:56:23 Reading Trade Orders file. | 2017-03-13 22:56:23 Reading Trade Positions file. | 2017-03-13 22:56:23 Software version: 1510 | 2017-03-13 22:56:23 Uses New Spreadsheets | 2017-03-13 22:56:23 Usage end date: 2017-05-11 | 2017-03-13 22:56:23 Enabled for: Advanced Features. | 2017-03-13 22:56:23 Enabled for: Sierra Chart Historical Data Service. | 2017-03-13 22:56:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-13 22:56:23 Current selected Data/Trading service: Interactive Brokers | 2017-03-13 22:56:23 Chart Update Interval: 500 | 2017-03-13 22:56:23 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-13 22:56:23 2017-03-14 12:56:26 Local computer time | 2017-03-13 22:56:23 2017-03-14 02:56:26 Local computer time in UTC | 2017-03-13 22:56:23 2017-03-13 22:56:26 Local computer time in SC Time Zone | 2017-03-13 22:56:23 2017-03-14 02:56:28 Server time in UTC | 2017-03-13 22:56:23 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-03-13 22:56:23 Program path: D:\SierraChart2\ | 2017-03-13 22:56:23 Data Files path: D:\SierraChart\Data\ | 2017-03-13 22:56:23 OS Version Number: 6.2 | 2017-03-13 22:56:23 Locale Setting: C | 2017-03-13 22:56:23 Checking for new symbol settings for ib | 2017-03-13 22:56:23 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-03-13 22:56:23 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-03-13 22:56:23 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-03-13 22:56:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-03-13 22:56:27 Symbol settings are up-to-date for ib | 2017-03-13 22:56:28 Files to Open on Start up | Opening file: Futures 2-1.cht | 2017-03-13 22:56:29 CL-201704-NYMEX 60 Min #1 | Reloading chart. | 2017-03-13 22:56:29 CL-201704-NYMEX 5 Min #2 | Reloading chart. | 2017-03-13 22:56:29 GC-201704-NYMEX 60 Min #3 | Reloading chart. | 2017-03-13 22:56:29 GC-201704-NYMEX 5 Min #4 | Reloading chart. | 2017-03-13 22:56:29 EUR-201706-GLOBEX 60 Min #5 | Reloading chart. | 2017-03-13 22:56:29 EUR-201706-GLOBEX 5 Min #6 | Reloading chart. | 2017-03-13 22:56:29 Files to Open on Start up | Opening file: Futures 2-2.cht | 2017-03-13 22:56:29 NG-201704-NYMEX 60 Min #1 | Reloading chart. | 2017-03-13 22:56:29 NG-201704-NYMEX 5 Min #2 | Reloading chart. | 2017-03-13 22:56:29 GBP-201706-GLOBEX 60 Min #3 | Reloading chart. | 2017-03-13 22:56:29 GBP-201706-GLOBEX 5 Min #4 | Reloading chart. | 2017-03-13 22:56:29 JPY-201706-GLOBEX 60 Min #5 | Reloading chart. | 2017-03-13 22:56:29 JPY-201706-GLOBEX 5 Min #6 | Reloading chart. | 2017-03-13 22:56:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-03-13 22:56:33 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-03-13 22:56:33 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-03-13 22:56:33 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-03-13 22:56:33 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CL-201704-NYMEX | 2017-03-13 22:57:53 Intraday data recording state for symbol CL-201704-NYMEX is set to download 'Pending'. | 2017-03-13 22:57:53 HD Request # 2 | Downloading Intraday chart data for CL-201704-NYMEX to the file CL-201704-NYMEX.scid. Service: nymex | 2017-03-13 22:57:53 HD Request # 2 | Download start date-time: 2017-03-13 08:59:59.000 | 2017-03-13 22:57:53 HD Request # 2 | Disabling Intraday chart updating for symbol during historical data download. | 2017-03-13 22:57:53 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-03-13 22:57:53 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2017-03-13 22:57:53 Socket (4) | Connected. | 2017-03-13 22:57:54 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-03-13 22:57:54 HD Request # 2 | Sending historical data logon request message. | 2017-03-13 22:57:54 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-03-13 08:59:59. Record interval: 60. Symbol: CLJ7 | 2017-03-13 22:57:54 HD Request # 2 | Error downloading historical Intraday data for CL-201704-NYMEX. Historical data file not available for symbol. | 2017-03-13 22:57:54 Socket (4) | Shutdown and closed. | 2017-03-13 22:57:54 The network socket for historical data has been closed. | 2017-03-13 22:57:54 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201704-NYMEX | 2017-03-13 22:57:54 HD Request # 2 | Intraday download COMPLETE for CL-201704-NYMEX. Completion time: 1s. Unique request ID: 1 | 2017-03-13 22:57:54 Removed historical data download ID 1 | 2017-03-13 22:57:54 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2017-03-13 22:57:54 Interactive Brokers | Using primary service for historical data for CL-201704-NYMEX | 2017-03-13 22:57:54 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CL-201704-NYMEX | 2017-03-13 22:58:01 Intraday data recording state for symbol CL-201704-NYMEX is set to download 'Pending'. | 2017-03-13 22:58:01 HD Request # 3 | Downloading Intraday chart data for CL-201704-NYMEX to the file CL-201704-NYMEX.scid. Service: nymex | 2017-03-13 22:58:01 HD Request # 3 | Download start date-time: 2017-03-13 08:59:59.000 | 2017-03-13 22:58:01 HD Request # 3 | Disabling Intraday chart updating for symbol during historical data download. | 2017-03-13 22:58:01 HD Request # 3 | Using server: ds1.sierracharts.com port 10149 | 2017-03-13 22:58:01 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2017-03-13 22:58:01 Socket (5) | Connected. | 2017-03-13 22:58:01 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-03-13 22:58:01 HD Request # 3 | Sending historical data logon request message. | 2017-03-13 22:58:01 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-03-13 08:59:59. Record interval: 60. Symbol: CLJ7 | 2017-03-13 22:58:02 HD Request # 3 | Decompressing data. | 2017-03-13 22:58:02 HD Request # 3 | Receiving Intraday data for CL-201704-NYMEX starting at 2017-03-13 08:59:59 | 2017-03-13 22:58:02 HD Request # 3 | Truncating file to starting date-time of 2017-03-13 08:59:59 | 2017-03-13 22:58:02 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-03-13 08:59:59 | 2017-03-13 22:58:02 HD Request # 3 | Historical data for CL-201704-NYMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-03-13 22:58:02 Socket (5) | Shutdown and closed. | 2017-03-13 22:58:02 The network socket for historical data has been closed. | 2017-03-13 22:58:02 HD Request # 3 | Received 765 records from 2017-03-13 08:59:59 to 2017-03-13 22:48:00 (13.8 hours) and wrote 765 records for CL-201704-NYMEX | 2017-03-13 22:58:02 HD Request # 3 | Intraday download COMPLETE for CL-201704-NYMEX. Completion time: 1s. Unique request ID: 2 | 2017-03-13 22:58:02 Removed historical data download ID 2 | 2017-03-13 22:58:02 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2017-03-13 22:58:02 HD Request # 3 | Reloading Intraday charts for CL-201704-NYMEX | 2017-03-13 22:58:02 Reloading all charts with filename: CL-201704-NYMEX.scid | 2017-03-13 22:58:02 Interactive Brokers | Using primary service for historical data for CL-201704-NYMEX | 2017-03-13 22:58:02 CL-201704-NYMEX 60 Min #1 | Reloading chart. | 2017-03-13 22:58:03 CL-201704-NYMEX 5 Min #2 | Reloading chart. | 2017-03-13 22:58:03 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GC-201704-NYMEX | 2017-03-13 22:58:16 Intraday data recording state for symbol GC-201704-NYMEX is set to download 'Pending'. | 2017-03-13 22:58:16 HD Request # 4 | Downloading Intraday chart data for GC-201704-NYMEX to the file GC-201704-NYMEX.scid. Service: comex | 2017-03-13 22:58:16 HD Request # 4 | Download start date-time: 2017-03-13 08:59:59.000 | 2017-03-13 22:58:16 HD Request # 4 | Disabling Intraday chart updating for symbol during historical data download. | 2017-03-13 22:58:16 HD Request # 4 | Using server: ds7.sierracharts.com port 10149 | 2017-03-13 22:58:16 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2017-03-13 22:58:16 Socket (6) | Connected. | 2017-03-13 22:58:17 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-03-13 22:58:17 HD Request # 4 | Sending historical data logon request message. | 2017-03-13 22:58:17 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-03-13 08:59:59. Record interval: 60. Symbol: GCJ7 | 2017-03-13 22:58:17 HD Request # 4 | Error downloading historical Intraday data for GC-201704-NYMEX. Historical data file not available for symbol. | 2017-03-13 22:58:17 Socket (6) | Shutdown and closed. | 2017-03-13 22:58:17 The network socket for historical data has been closed. | 2017-03-13 22:58:17 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GC-201704-NYMEX | 2017-03-13 22:58:17 HD Request # 4 | Intraday download COMPLETE for GC-201704-NYMEX. Completion time: 0s. Unique request ID: 3 | 2017-03-13 22:58:17 Removed historical data download ID 3 | 2017-03-13 22:58:17 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2017-03-13 22:58:17 Interactive Brokers | Using primary service for historical data for GC-201704-NYMEX | 2017-03-13 22:58:17 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GC-201704-NYMEX | 2017-03-13 22:58:21 Intraday data recording state for symbol GC-201704-NYMEX is set to download 'Pending'. | 2017-03-13 22:58:21 HD Request # 5 | Downloading Intraday chart data for GC-201704-NYMEX to the file GC-201704-NYMEX.scid. Service: comex | 2017-03-13 22:58:21 HD Request # 5 | Download start date-time: 2017-03-13 08:59:59.000 | 2017-03-13 22:58:21 HD Request # 5 | Disabling Intraday chart updating for symbol during historical data download. | 2017-03-13 22:58:21 HD Request # 5 | Using server: ds1.sierracharts.com port 10149 | 2017-03-13 22:58:21 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2017-03-13 22:58:21 Socket (7) | Connected. | 2017-03-13 22:58:21 HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-03-13 22:58:22 HD Request # 5 | Sending historical data logon request message. | 2017-03-13 22:58:22 HD Request # 5 | Requesting Intraday data. Start date-time: 2017-03-13 08:59:59. Record interval: 60. Symbol: GCJ7 | 2017-03-13 22:58:22 HD Request # 5 | Decompressing data. | 2017-03-13 22:58:22 HD Request # 5 | Receiving Intraday data for GC-201704-NYMEX starting at 2017-03-13 08:59:59 | 2017-03-13 22:58:22 HD Request # 5 | Truncating file to starting date-time of 2017-03-13 08:59:59 | 2017-03-13 22:58:22 HD Request # 5 | Timestamp of first Intraday data file record written: 2017-03-13 08:59:59 | 2017-03-13 22:58:22 Socket (7) | Shutdown and closed. | 2017-03-13 22:58:22 HD Request # 5 | Historical data for GC-201704-NYMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-03-13 22:58:22 The network socket for historical data has been closed. | 2017-03-13 22:58:22 HD Request # 5 | Received 767 records from 2017-03-13 08:59:59 to 2017-03-13 22:48:01 (13.8 hours) and wrote 767 records for GC-201704-NYMEX | 2017-03-13 22:58:22 HD Request # 5 | Intraday download COMPLETE for GC-201704-NYMEX. Completion time: 0s. Unique request ID: 4 | 2017-03-13 22:58:22 Removed historical data download ID 4 | 2017-03-13 22:58:22 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2017-03-13 22:58:22 HD Request # 5 | Reloading Intraday charts for GC-201704-NYMEX | 2017-03-13 22:58:22 Reloading all charts with filename: GC-201704-NYMEX.scid | 2017-03-13 22:58:22 Interactive Brokers | Using primary service for historical data for GC-201704-NYMEX | 2017-03-13 22:58:22 GC-201704-NYMEX 5 Min #4 | Reloading chart. | 2017-03-13 22:58:23 GC-201704-NYMEX 60 Min #3 | Reloading chart. | 2017-03-13 22:58:23 |