Support Board
Date/Time: Sun, 12 Jan 2025 18:40:41 +0000
Post From: Data in sub-instance not updating (CQG datafeed)
| [2017-03-03 13:11:53] |
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That is not going to help us because there is an extensive and very costly amount of work on our side to actually then determine what changed which might be causing the problem and we would not undertake that kind of effort being that there are no known problems with the current code and no one else is having this problem. It also appears you are not running Sierra Chart on Windows. In this particular case, there is no way we can solve this problem. In this case we would not undertake the costly effort to determine what the problem is because we likely cannot do anything about it anyway. When you use Sierra Chart on another operating system you run the risk of these problems. After you use File >> New Instance. Exit from that newly started instance and then manually start it through the file manager by running Sierra Chart.exe in its own folder. This is only a suggestion. See if that helps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-03 13:36:33
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