Support Board
Date/Time: Sun, 12 Jan 2025 19:00:53 +0000
Post From: User Question
| [2017-03-01 22:29:42] |
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These are the relevant messages: HTTPS connection to ameritrade02.streamer.com:443 (205) | Socket gracefully closed by remote side. | 2017-03-01 12:39:30
HTTPS connection to ameritrade02.streamer.com:443 (205) | Initiating close of socket by core. | 2017-03-01 12:39:30 TD Ameritrade | Streamer request completed unexpectedly. Request ID: 86. | 2017-03-01 12:39:30 HTTPS connection to ameritrade02.streamer.com:443 (205) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-01 12:39:30 HTTPS connection to ameritrade02.streamer.com:443 (205) | Closed. | 2017-03-01 12:39:30 TD Ameritrade | Streamer request #87 initiated. | 2017-03-01 12:39:32 You have a connectivity problem to the TD Ameritrade server or there is a problem with the TD Ameritrade server which we cannot help with. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 We recommend that you switch to a different broker because we have no ability to help you in this particular case beyond what we are saying in the next sentence. For the time being, just connect once a month to TD Ameritrade in order to take advantage of the lower-priced CME exchange fee. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount You have had ongoing issues maintaining a connection to TD Ameritrade for a long time now. We cannot help with these. You are going to continue to suffer this problem until you switch to a different broker or you just connect once a month to TD Ameritrade. Once again we cannot solve this problem. Refer to the list of supported trading services/brokers here: https://www.sierrachart.com/index.php?page=doc/Data.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 22:31:44
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