Support Board
Date/Time: Sat, 11 Jan 2025 19:45:36 +0000
Post From: data not coming in SC DATA
| [2017-01-03 02:16:57] |
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These are the relevant messages: HD Request # 3 | Error downloading historical Intraday data for GER30. The network socket has been closed. Retrying download. | 2016-12-31 05:40:58 HD Request # 4 | Error downloading historical Intraday data for GER30. Timeout error connecting to server. | 2016-12-31 05:41:18 SC DTC Data | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2016-12-31 05:47:58 Based upon what we see there is a connectivity problem from your location. This connectivity problem is affecting historical data and real-time data. Normally in the case of historical data we recommend using port 80: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#UsingPort80 But we are not sure that is going to help in your case. For the real-time data, we really do not know what to say because the port being used is 443. However, try unchecking this option : Global Settings >> Data/Trade Service Settings >> SC Server Settings >>Always Use Port 443 for Real-time Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |