Support Board
Date/Time: Sat, 11 Jan 2025 03:10:24 +0000
Post From: Move to Breakeven Stop Issue
| [2016-10-09 08:49:26] |
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So at this point it appears as though that Sierra Chart is using market data since the last chart update and before the fill for the move to breakeven action when it should not be doing that. We are going to filter that data out. Since the market was moving fast at the time of the fill, that data before the fill is apparently what triggered the move to breakeven. Update: However, we later learned that you are using true real-time data from Interactive Brokers which is the definitive cause of the problem in this particular case because that data is lagging by five seconds. We have added a time credit to your account. We certainly are aware of these kinds of scenarios and do manage these accordingly but this particular one involving move to breakeven actions was never considered. However, one thing we do recognize is that if market data is ever delayed, relative to the time of a fill, and is received after the fill, it will not/cannot be filtered and can still affect the move to break even action. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-12 03:26:54
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