Login Page - Create Account

Support Board


Date/Time: Fri, 10 Jan 2025 22:58:36 +0000



Post From: account not loggin in

[2016-10-03 08:48:16]
Sierra Chart Engineering - Posts: 104368
Based upon these messages:

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:14:11
GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:14:11
GainCapital FIX Trading socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:14:12

It appears as though a firewall on your computer is blocking the connection. Refer to:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing