Support Board
Date/Time: Wed, 27 Nov 2024 22:44:12 +0000
SC Data Feed is freezing upon price spikes (CL Futures - Nymex)
View Count: 2054
| [2014-10-08 17:02:08] |
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We will solve this problem. It just will take time. There is no doubt about that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-08 18:15:24] |
| User30668 - Posts: 108 |
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You probably are already aware of it but I thought I should inform you anyway: The data feed was down again, this time all Globex instruments I am watching. It was caused by FOMC Meeting Minutes releasing. "Real-time data for symbol GBP-201412-GLOBEX is currently unavailable. | 2014-10-08 19:02:58 Real-time data for symbol EUR-201412-GLOBEX is currently unavailable. | 2014-10-08 19:02:58 Real-time data for symbol ES-201412-GLOBEX is currently unavailable. | 2014-10-08 19:02:58 Real-time data for symbol NQ-201412-GLOBEX is currently unavailable. | 2014-10-08 19:02:58 Real-time data for symbol GBP-201412-GLOBEX has been restored. | 2014-10-08 19:04:49 Intraday data recording state for symbol GBP-201412-GLOBEX is set to pending. | 2014-10-08 19:04:49 Real-time data for symbol EUR-201412-GLOBEX has been restored. | 2014-10-08 19:04:49 Intraday data recording state for symbol EUR-201412-GLOBEX is set to pending. | 2014-10-08 19:04:49 Real-time data for symbol ES-201412-GLOBEX has been restored. | 2014-10-08 19:04:49 Intraday data recording state for symbol ES-201412-GLOBEX is set to pending. | 2014-10-08 19:04:49 Real-time data for symbol NQ-201412-GLOBEX has been restored. | 2014-10-08 19:04:49 Intraday data recording state for symbol NQ-201412-GLOBEX is set to pending. | 2014-10-08 19:04:49 HD Request # 73 | Downloading Intraday chart data for GBP-201412-GLOBEX to the file GBP-201412-GLOBEX.scid. Service: cme | 2014-10-08 19:04:49 HD Request # 73 | Download start Date-Time: 2014-10-08 19:02:58.0 | 2014-10-08 19:04:49 HD Request # 73 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-08 19:04:49 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-08 19:04:49 Socket (1908) | Connected. | 2014-10-08 19:04:49" |
| [2014-10-08 18:48:54] |
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We are looking into this. What we do not understand is we only see an interruption of one second on the server but data is not indicated to be available for nearly 2 minutes in your case. So did you actually notice the symbols were not updating for nearly 2 minutes? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-08 19:09:04] |
| User11942 - Posts: 298 |
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I also had that problem at 2 pm Eastern today. Charts were not updating for nearly 2 min. Can't say about all the symbols above, only ES and NQ charts were open. Real-time data for symbol ES-201412-GLOBEX is currently unavailable. | 2014-10-08 14:03:00
Real-time data for symbol NQ-201412-GLOBEX is currently unavailable. | 2014-10-08 14:03:00 Real-time data for symbol ES-201412-GLOBEX has been restored. | 2014-10-08 14:04:50 Intraday data recording state for symbol ES-201412-GLOBEX is set to pending. | 2014-10-08 14:04:50 Real-time data for symbol NQ-201412-GLOBEX has been restored. | 2014-10-08 14:04:50 Intraday data recording state for symbol NQ-201412-GLOBEX is set to pending. | 2014-10-08 14:04:50 HD Request # 87 | Downloading Intraday chart data for ES-201412-GLOBEX to the file ES-201412-GLOBEX.scid. Service: cme | 2014-10-08 14:04:50 HD Request # 87 | Download start Date-Time: 2014-10-08 14:02:58.0 | 2014-10-08 14:04:50 HD Request # 87 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-08 14:04:50 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-08 14:04:50 Socket (2684) | Connected. | 2014-10-08 14:04:50 HD Request # 87 | Sending historical data logon request message. | 2014-10-08 14:04:50 HD Request # 87 | Requesting Intraday data. Start Date-Time: 2014-10-08 14:02:58. Record interval: 0. Symbol: ESZ4 | 2014-10-08 14:04:51 HD Request # 87 | Decompressing data. | 2014-10-08 14:04:51 HD Request # 87 | Receiving Intraday data for ES-201412-GLOBEX starting at 2014-10-08 14:02:58 | 2014-10-08 14:04:51 HD Request # 87 | Timestamp of first Intraday data file record written: 2014-10-08 14:02:59 | 2014-10-08 14:04:51 Socket (2684) | Shutdown and closed. | 2014-10-08 14:04:51 The network socket for historical data has been closed. | 2014-10-08 14:04:51 HD Request # 87 | Received 5630 records from 2014-10-08 14:02:58 to 2014-10-08 14:04:49 (111.0 seconds) and wrote 5623 records for ES-201412-GLOBEX | 2014-10-08 14:04:51 HD Request # 87 | Intraday download COMPLETE for ES-201412-GLOBEX. Completion time: 1s | 2014-10-08 14:04:51 Real-time Intraday chart data file updates started for ES-201412-GLOBEX | 2014-10-08 14:04:51 HD Request # 88 | Downloading Intraday chart data for NQ-201412-GLOBEX to the file NQ-201412-GLOBEX.scid. Service: cme | 2014-10-08 14:04:52 HD Request # 88 | Download start Date-Time: 2014-10-08 14:02:58.0 | 2014-10-08 14:04:52 HD Request # 88 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-08 14:04:52 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-08 14:04:52 Socket (2688) | Connected. | 2014-10-08 14:04:52 HD Request # 88 | Sending historical data logon request message. | 2014-10-08 14:04:52 HD Request # 88 | Requesting Intraday data. Start Date-Time: 2014-10-08 14:02:58. Record interval: 0. Symbol: NQZ4 | 2014-10-08 14:04:52 HD Request # 88 | Decompressing data. | 2014-10-08 14:04:52 HD Request # 88 | Receiving Intraday data for NQ-201412-GLOBEX starting at 2014-10-08 14:02:58 | 2014-10-08 14:04:52 HD Request # 88 | Timestamp of first Intraday data file record written: 2014-10-08 14:02:58 | 2014-10-08 14:04:52 Socket (2688) | Shutdown and closed. | 2014-10-08 14:04:53 The network socket for historical data has been closed. | 2014-10-08 14:04:53 HD Request # 88 | Received 2443 records from 2014-10-08 14:02:58 to 2014-10-08 14:04:52 (114.0 seconds) and wrote 2436 records for NQ-201412-GLOBEX | 2014-10-08 14:04:53 HD Request # 88 | Intraday download COMPLETE for NQ-201412-GLOBEX. Completion time: 1s | 2014-10-08 14:04:53 Real-time Intraday chart data file updates started for NQ-201412-GLOBEX | 2014-10-08 14:04:53 Date Time Of Last Edit: 2014-10-08 19:12:20
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| [2014-10-08 19:28:54] |
| User11942 - Posts: 298 |
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There were also several NYMEX interruptions today. May send you the entire log if needed.
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| [2014-10-08 20:35:51] |
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We do not need further information. We are working on the problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-09 02:56:58] |
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The reason for the problem is not completely clear, but we did implement some changes which will avoid the issue where the the data feed stops for a period of time. Really we were quite surprised to see this kind of problem reported with the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-09 09:05:01] |
| User30668 - Posts: 108 |
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The reason for the problem is not completely clear, but we did implement some changes which will avoid the issue where the the data feed stops for a period of time.
Have you implemented the changes on both servers?If not on both servers would you please inform on which server you have implemented those changes? Thank you. |
| [2014-10-09 10:00:47] |
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The changes were done on both servers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-09 16:30:13] |
| User30668 - Posts: 108 |
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Just FYI, The data feed froze again a few minutes ago: "Real-time data for symbol CL-201411-NYMEX is currently unavailable. | 2014-10-09 17:18:03" As it didn't restart by itself I had to do it manually. Just CL Futures. All the other instruments kept working. |
| [2014-10-09 16:37:43] |
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Yes, we know and we are determining the cause.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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