Support Board
Date/Time: Sat, 23 Nov 2024 15:12:06 +0000
Computer keeps Crashing
View Count: 945
| [2024-08-13 18:59:35] |
| Sierra_Chart Engineering - Posts: 17147 |
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Can we do a remote assistance session with you now to look into this on your side. There are things about this issue we are not understanding. There should not be any excessive memory use or unusual problems with pulling and stacking columns. We did check on this now. Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We still have the Tick Size issue to look into and that requires very in-depth analysis and server updates, but we need to understand why there is a problem with pulling and stacking columns in your case. That should be solvable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-13 19:49:51
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| [2024-08-13 20:06:10] |
| User769783 - Posts: 182 |
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Ive updated my phone number, call anytime, thanks
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| [2024-08-14 15:56:59] |
| User769783 - Posts: 182 |
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Ready for remote assist?
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| [2024-08-14 17:54:09] |
| Sierra_Chart Engineering - Posts: 17147 |
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Calling now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-14 18:36:30] |
| User769783 - Posts: 182 |
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It just happened again for the EWEQ24 5540 CALL option. There was ask stacking information that came in and within seconds pc froze like ice cubes in Antartica
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| [2024-08-14 18:36:52] |
| User769783 - Posts: 182 |
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So look at that strike and you will certainly get data
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| [2024-08-14 19:10:43] |
| User769783 - Posts: 182 |
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https://www.sierrachart.com/image.php?Image=1723662318748.png
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| [2024-08-16 15:18:04] |
| Sierra_Chart Engineering - Posts: 17147 |
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We discovered why there is an issue. We will have this resolved in a release coming out today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-16 15:34:31] |
| User769783 - Posts: 182 |
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Man you folks are the f***ing greatest at what y'all do, period. If I could I'd buy the office lunch. Big thanks and cant wait to run it.
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| [2024-08-16 16:06:11] |
| Sierra_Chart Engineering - Posts: 17147 |
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There is another problem related to this. And that is the correct Tick Size is not being sent by the server for options. We now determined how to obtain this from the CME security definition data for an option contract. That will be resolved we expect over the weekend and should be fine next week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-16 16:38:32] |
| User769783 - Posts: 182 |
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So there be new release next week?
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| [2024-08-16 16:41:26] |
| Sierra_Chart Engineering - Posts: 17147 |
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No, this does not require a new version. It is something updated on the server only. Nothing you would have to do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-16 16:43:24] |
| User769783 - Posts: 182 |
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AH, nice. Okay, I'll wait to check on Monday, very excited and thanks again for the sincere dedication to get the job done.
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| [2024-08-19 06:12:52] |
| User769783 - Posts: 182 |
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Although early morning yes, still having the same issues with the irregular numbers and the computer crashing. I will continue to check through the morning
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| [2024-08-19 11:45:45] |
| Sierra_Chart Engineering - Posts: 17147 |
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We want you to update to the latest prerelease of Sierra Chart. Help >> Download Prerelease. Follow these instructions: Software Download: Fast Update Make sure you are running version 2669. And regarding the correct Tick Size for options that is not yet complete. We probably will not have that done until Tuesday evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-19 11:47:33
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| [2024-08-19 13:18:02] |
| User769783 - Posts: 182 |
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SO DO NOT USE THE COLUMNS?
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| [2024-08-19 13:33:08] |
| Sierra_Chart Engineering - Posts: 17147 |
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You can use the market data columns (like Recent Volume) at this time. But until the options Tick Size issue is resolved they are not going to display any data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-19 13:33:19
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| [2024-08-19 13:41:50] |
| User769783 - Posts: 182 |
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Its still showing data for stacking/pulling as of now, then freezing shortly afterwards.
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| [2024-08-19 16:22:10] |
| John - SC Support - Posts: 36238 |
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Are you on version 2669? If not, then make sure you update to the latest Pre-Release. Follow these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-19 16:34:47] |
| Sierra_Chart Engineering - Posts: 17147 |
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You are still running version 2667. You need to be on 2669.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-19 16:37:40] |
| User769783 - Posts: 182 |
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I see that now, thanks
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| [2024-08-19 17:11:19] |
| User769783 - Posts: 182 |
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GETTING RECENT VOLUME AND NOW THE NUMBERS ARE NORMAL
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| [2024-08-19 20:42:27] |
| User769783 - Posts: 182 |
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Since this is private chat, let me ask this about my trading records. I have an automation which is stop and reverse meaning the sell entry is just opposite of the buy. There are no targets or stops. Its been only buying these past few days, and when it exits, it does not show the order. It only shows the buy orders. The few losses it has, it shows them, but it has to be for more than a few points. Otherwise its getting long, and staying long I guess because the sell entry has not been met, BUT, the moment it does exit, its been getting right back in and the selling orders do not show in the log. Ive been creating these for quite some time and this is something Ive not ever encountered. Any reason you might think?
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| [2024-08-19 21:28:23] |
| User769783 - Posts: 182 |
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LastTimeSalesRecordBidPrice > LastTimeSalesRecordBidPrice-1*sc.TickSize && LastTimeSalesRecordAskPrice > LastTimeSalesRecordAskPrice-1*sc.TickSize... ... This is the buy entry, and sell is just the opposite, but my question is, can the sell condition ever be true based on certain market conditions? Sell condition = LastTimeSalesRecordBidPrice < LastTimeSalesRecordBidPrice-1*sc.TickSize && LastTimeSalesRecordAskPrice < LastTimeSalesRecordAskPrice-1*sc.TickSize Thanks. |
| [2024-08-20 14:09:55] |
| John - SC Support - Posts: 36238 |
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Your condition is not making any sense to us. You are checking to see if the most recent time and sales record Bid Price is less than itself less 1 tick. This is impossible, as you are asking the system to make a comparison such as the following: 2580.75 < 2580.50 The Buy situation has the opposite issue, it will always be true, as you are asking the following: 2580.75 > 2580.50 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-20 15:07:41] |
| User769783 - Posts: 182 |
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At some point the sell condition is being met because the buy trades are exiting and entering again, just not showing the exit trades, that was my main concern. Thanks
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