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Date/Time: Wed, 27 Nov 2024 08:37:31 +0000

How to Post a Message for Support

Data issue?

View Count: 815

[2023-09-05 16:59:16] #25 [Go To First Post]
maxm1987 - Posts: 116
What?? That’s crazy .. Do you think it will happen again in the future and is there a way to prevent it?

[2023-09-05 17:41:17] #26 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
No, this should not happen again. Sierra Chart systems do not store passwords. They are one-way encrypted. We are going to reset your password now. Your password has been reset and sent to your Gmail account. If you did not get it let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-05 18:03:44] #27 [Go To First Post]
maxm1987 - Posts: 116
Thanks guys for your amazing support

[2023-09-06 16:26:40] #28 [Go To First Post]
maxm1987 - Posts: 116
Dear support - At last, could I just ask when you think your change goes into production and I will be able to use the account? Are we talking days or weeks? Thanks

[2023-09-06 18:06:40] #29 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
It will have gone into effect now, but we see a login again from France. We are going to reset your password again. Once we reset the password no one can log into your account. So if someone is, maybe they have access to your email. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-06 18:09:17

[2023-09-06 18:08:54] #30 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We have reset your password again but we want you to change it yourself here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Please do this immediately. And make sure no one gets your password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-06 18:09:36

[2023-09-06 18:27:59] #31 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We also want you to restart all of your instances of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-06 18:34:01] #32 [Go To First Post]
maxm1987 - Posts: 116
ok thanks .. I updated my email address and password in my sierra account. I am not at my computer now but will check tomorrow. thanks guys

[2023-09-06 18:36:12] #33 [Go To First Post]
maxm1987 - Posts: 116
just one think that sounds odd to me: when you said yesterday that you reset my password and again today that you had just reset it, i didnt get any email, notification or anything to my email address. When i do the reset myself i receive the email but not when you said you had done it. anyway, ill check tomorrow.

[2023-09-06 18:37:20] #34 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We should change your username as well. Contact us here to change your username: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-06 18:38:11] #35 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
when you said yesterday that you reset my password and again today that you had just reset it, i didnt get any email, notification or anything to my email address. Check your junk email folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-07 08:53:21] #36 [Go To First Post]
maxm1987 - Posts: 116
Ok Update: Everything seems to be working fine now in terms of real time data. If you have time maybe you could check again if there are any activities with my account outside of Germany. Just to let you know: I checked all my folders in my email account but never received an email when you set you reset my password on your side.. don’t know if that’s relevant info for you but just figured I would let you know.. thanks for your help

[2023-09-07 11:54:24] #37 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We will check on this: Just to let you know: I checked all my folders in my email account but never received an email when you set you reset my password on your side.. don’t know if that’s relevant info for you but just figured I would let you know.. thanks for your help We may want to run a test again with you regarding this. We will let you know. If you have time maybe you could check again if there are any activities with my account outside of Germany. No there is not any activity. Did you change your Sierra Chart password yourself after we reset it? That is important. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-07 11:55:09

[2023-09-07 12:48:38] #38 [Go To First Post]
maxm1987 - Posts: 116
Yes, I changed email addresses and my password 2 times.

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