Support Board
Date/Time: Sun, 24 Nov 2024 11:29:46 +0000
Data connection
View Count: 1010
| [2024-02-01 19:05:18] |
| User882391 - Posts: 90 |
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No the DPL is being calculated wrong it should be showing -.75 instead of 4.50P not sure why is there trade thats not being closed? so the screenshot is showing the trade executed and DPL is calculated based on trade not being seen. Date Time Of Last Edit: 2024-02-01 19:15:28
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 Trade Pending.png / V - Attached On 2024-02-01 19:15:23 UTC - Size: 82.08 KB - 59 views |
| [2024-02-01 19:51:08] |
| John - SC Support - Posts: 36238 |
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The information at the link we sent you to goes through all of the possible situations. You need to work through the items on that page to find what is contributing to your Daily P/L.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-01 19:55:01] |
| User882391 - Posts: 90 |
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It doesnt add up since there's no trade open
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| [2024-02-01 20:25:12] |
| User882391 - Posts: 90 |
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same thing again there's a pending trade locked in from 4874 on ESH4 product for some reason I cant understand. please advise how to clear invisible pending trade
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| [2024-02-01 21:44:07] |
| John - SC Support - Posts: 36238 |
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Is it a Pending trade, as it working but not open? Or is it an Open trade? Also, are you in simulated or live mode? If this is an old trade that did not close, then this means that the system did not receive the fill for closing the position. You would need to manually enter the closing fill to offset it properly. Refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills Also refer to the following to help find what is missing: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-01 22:43:21] |
| User882391 - Posts: 90 |
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I can’t tell I’m guessing it’s from the Sierra glitch that happened yesterday and not sure how to investigate it at this point.perhaps easier to speak over the phone
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| [2024-02-01 22:51:19] |
| John - SC Support - Posts: 36238 |
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Please set your "Trade Activity Log" to display all the data that would include this "phantom" trade. Then make sure you are on the "Trade Activity" tab and select "File >> Save Log As" and then save the log and then attach it to this thread for us to look through it. You can attach the log privately. Refer to the following for how to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-02 02:54:57] |
| Sierra_Chart Engineering - Posts: 17154 |
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same thing again there's a pending trade locked in from 4874 on ESH4 product for some reason I cant understand. please advise how to clear invisible pending trade
If you are referring to an incorrectly reported Trade Position, then refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity Editing the fills will have no effect upon this. If you are referring to an order, then refresh the orders list: Trade Menu: Refresh Trade Data From Service (Trade menu) Editing/inserting order fills is not going to have any effect upon this. Editing the order fills might be useful to correct an incorrect Daily Profit/Loss or a problem with the display of order fills on the chart. Otherwise, it is not going to make any difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-02 03:01:28
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| [2024-06-04 16:04:57] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Connection issues to Rithmic and CQG For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-04 16:30:54] |
| User882391 - Posts: 90 |
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still not working for some reason
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| [2024-06-04 16:33:50] |
| John - SC Support - Posts: 36238 |
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Did you update to the current release? That is the main thing you need to do.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-05 18:10:05] |
| User882391 - Posts: 90 |
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Yes i updated and i am still not able to connect
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| [2024-06-05 18:19:31] |
| User882391 - Posts: 90 |
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Tried again and now its working! but still getting the dialog message board.
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| [2024-06-05 19:24:52] |
| John - SC Support - Posts: 36238 |
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One other recent issue from Rithmic is that they will keep disconnecting and reconnecting if you have any symbols that are not correct for them. Select "Edit >> Translate Symbols to Current Service" to update your chart's symbols to what is needed for Rithmic. If you still have an issue after that, then take a look at the areas called out at the following link to see if there are other symbols that may be causing you an issue: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-05 20:23:18] |
| User882391 - Posts: 90 |
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Just tried 1) edit>> translate symbol - still get the issue 2) and the link options looks fine nothing has translation problem - can you share recent example of what's seen by others. Thank You, |
| [2024-06-05 21:37:20] |
| John - SC Support - Posts: 36238 |
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Please get us your message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-06 20:40:08] |
| User882391 - Posts: 90 |
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Rithmic Direct - DTC | JSON parse error: Invalid value. | 2024-06-06 15:37:28.202 * HTTPS connection ID:7238 to www.rithmic.com:443 for request ID:7238 (2) | CloseSocket call. | 2024-06-06 15:37:28.476 HTTPS connection ID:7238 to www.rithmic.com:443 for request ID:7238 (2) | Shutdown started. Waiting for graceful close. | 2024-06-06 15:37:28.476 HTTPS connection ID:7238 to www.rithmic.com:443 for request ID:7238 (2) | Socket gracefully closed by remote side. | 2024-06-06 15:37:28.803 HTTPS connection ID:7238 to www.rithmic.com:443 for request ID:7238 (2) | Closed. | 2024-06-06 15:37:28.803 HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | Creating socket. Using TLS 1.2. | 2024-06-06 15:37:46.443 HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | New receive buffer size: 32768 | 2024-06-06 15:37:46.443 HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | Connecting to IP: 34.149.87.45. | 2024-06-06 15:37:46.444 Rithmic Direct - DTC | JSON parse error: Invalid value. | 2024-06-06 15:37:46.547 * HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | CloseSocket call. | 2024-06-06 15:37:46.809 HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | Shutdown started. Waiting for graceful close. | 2024-06-06 15:37:46.809 HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | Socket gracefully closed by remote side. | 2024-06-06 15:37:46.822 HTTPS connection ID:7239 to www.rithmic.com:443 for request ID:7239 (2) | Closed. | 2024-06-06 15:37:46.822 |
| [2024-06-06 21:29:29] |
| John - SC Support - Posts: 36238 |
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According to this, you are not on the current release. Please update to the current release and this should resolve your issue. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-07 12:49:30] |
| User882391 - Posts: 90 |
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I tried updating and now can’t even connect after upgrading to latest version
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| [2024-06-07 12:53:35] |
| Sierra_Chart Engineering - Posts: 17154 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-07 16:16:37] |
| User882391 - Posts: 90 |
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I think it worked i closed and restarted everything.
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