Support Board
Date/Time: Tue, 26 Nov 2024 21:34:51 +0000
Real-Time data activation
View Count: 1164
| [2023-04-02 07:13:10] |
| Sierra_Chart Engineering - Posts: 17185 |
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We will not look at this log file because you did not provide any order number. You are in the best position to determine what the problem is, since you took the actions that you did. If you have questions about what you see in the Trade Activity Log, let us know. You need to determine the origin of the stop orders. Refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-02 07:35:12
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| [2023-04-02 08:44:35] |
| User411533 - Posts: 17 |
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Sorry, I wasn't sure that I needed to provide an order number. After reviewing the log file I see order numbers: 832372607, 832284458, 832412231, 832260381 with activity. I have no idea of what I'm looking at in the trade activity log so please forgive me. But if I were to take a stab at it, it appears in the log that there were 2 stops created in error after I hit the "BUY ASK" button, which should not have happened. My OCO orders are set for one price target and one stop loss. That day I purchased 1 contract. As you will also see in the log I had to manually kill one of the stop losses once I realized the price bypassed the stop loss. That's when I discovered the underlying stop loss. |
Private File Private File |
| [2023-04-02 09:05:22] |
| Sierra_Chart Engineering - Posts: 17185 |
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You need to go back according to time for each of those orders to determine the first line for them. And then determine the origin of the order. Here are full details: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-02 09:05:54
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| [2023-04-02 09:49:57] |
| User411533 - Posts: 17 |
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Got it, following the instructions I highlighted each line citing "User order..." to determine the origin of the order. Please see the attachment. I hope this helps
Date Time Of Last Edit: 2023-04-02 09:52:11
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Private File Private File |
| [2023-04-14 03:55:57] |
| User411533 - Posts: 17 |
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Hello, what would I need to add to my account so that I can trade NQ ?
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| [2023-04-14 14:35:38] |
| John - SC Support - Posts: 36308 |
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Hello, what would I need to add to my account so that I can trade NQ ?
You do not need to do anything more than what you already have. You are setup to get real-time data from the CME exchange, which is where the NQ is traded. So you just need to select File >> Find Symbol and find the symbol for NQ for your trading service in the list and then open a chart for it. If you have a problem trading it, then look in your Trade >> Trade Service Log and see what it states. You can post the information here for us to help you interpret the information, if you need it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-23 16:40:21] |
| Dsosazzz - Posts: 3 |
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Hello, i want to see real time data on my footprint charts, i have already linked my broker to sierra charts. however, my charts on sierra, still is delayed data. i have service package 11, and denali or teton feed. i am not sure which one it is. but i should be able to see live data on my end. However, i am not able to do so.
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| [2023-10-23 17:32:14] |
| John - SC Support - Posts: 36308 |
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You are not setup to get any real-time data from us - meaning that you are not setup for the Denali Exchange Data Feed. We assume you are wanting data for the CME Group, since you mention connecting to your broker. Follow the instructions at the following link to setup the data for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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