Home >> Support Board

Support Board

Date/Time: Sun, 24 Nov 2024 06:07:52 +0000

How to Post a Message for Support

Bitcoin Market Data Feed is Now Available

View Count: 44098

[2013-04-19 07:28:26] #25 [Go To First Post]
jaikumarm - Posts: 2
Thanks for this, a long time SC user. Looking forward to trading feature.

[2013-04-19 17:13:17] #26 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To create a Sierra Chart account which includes a free trial, please go to this page: http://www.sierrachart.com/RegisterStep1.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-19 17:39:09] #27 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To give you all an idea of the very high efficiency and performance of Sierra Chart software and servers we want to give you the following example of downloading historical tick data: When our server downloaded 1 year of historical tick data for BTC USD from MTGox over high-capacity data center lines, it took about two hours. Multiple data requests were necessary for this. When the same data is delivered through our Bitcoin Data service within Sierra Chart, it will take around 1 minute. Either lower or less depending upon the speed of your Internet connection. This is a real dramatic difference. You can test this by doing the following: Select Global Settings >> Data/Trade Service Settings. Set the Intraday Data Storage Time Unit to 1 Tick. Set the Maximum Historical Intraday Days to Load to 365. Open a BTCUSD chart and then after the download is finished, go to Edit >> Delete All Data and Download to download the 1 year of tick data. Once we get a reliable data feed from MTGox, and we did hear from them on this, then we should be offering a really good service here with trading support. Update: We are now adding in 2 years of historical tick by tick data from MTGox, and this is taking literally an entire working day to get all of the data and there are numerous timeouts from their server. Whereas Sierra Chart can deliver 2 years of tick by tick data to individual users reliably, assuming you have a good Internet connection, in less than 2 minutes consistently every time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-21 08:49:20

[2013-04-19 20:12:45] #29 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is because the Tick Size is too small. We have corrected this. Please go to the chart you are currently looking at. Do the following: Select Global Settings >> Symbol Settings. Press the Update From Server button. Press OK. Go to the chart and select Chart >> Chart Settings. Press the Apply Global Symbol Settings button. The tick size for BTC USD should be .01. Press OK. Do this for each chart. You should notice a dramatic difference with performance when using any study that involves the Volume at Price data now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-19 20:13:13

[2013-04-20 07:47:31] #31 [Go To First Post]
User35475 - Posts: 12
I did install non-, NET version of Sierra Chart – and BTCeChartFeed for it. http://sourceforge.net/projects/btcechartfeed/?source=dlp ” Start the feed Run Sierrachart software Once loaded, click on File->New/Open Historical chart then select LTC_BTC.csv and/or LTC_USD.csv ” After following these instructions and choosing LTC_BTC – some hours of chart did appear but not more. And with LTC_USD opened, no chart did appear. Is there any way to get more data displayed ?

[2013-04-20 14:40:01] #32 [Go To First Post]
johnson2626 - Posts: 14
When I load the feed (BTCUSD) as instructed, I don't get the data for the current day - data ends at 4-19 23:59 and resumes at whatever point I started the software again, no matter if historical or intraday chart. Is this a setting I am overlooking? Date Time Of Last Edit: 2013-04-20 14:40:33

[2013-04-20 20:27:55] #33 [Go To First Post]
User29467 - Posts: 7
I installed SC yesterday and was on free account which was restricted so could not do anything. Today upgraded to Package 2 but this is still not working. I cannot download any data. Read this thread and followed the advice to do: "Select Global Settings >> Data/Trade Service Settings. Set the Intraday Data Storage Time Unit to 1 Tick. Set the Maximum Historical Intraday Days to Load to 365. Open a BTC USD chart and then after the download is finished, go to Edit >> Delete All Data and Download to download the 1 year of tick data." However this still does not help. Message which can be seen in logs states 'Server does not have data for symbol BTCUSD. Received 0 records and wrote 0 records'. Could you guys help me?

[2013-04-20 21:32:39] #34 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post #31 response: Refer to this page for the text/CSV format: http://www.sierrachart.com/index.php?l=doc/doc_TextCSVDataFormat.html Post #32 response: Refer to this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails41.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-20 21:34:12] #35 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post #33 response: You have not selected the correct Service. Please follow through the step-by-step instructions in this post: Bitcoin Market Data Feed is Now Available \| Post: 1970 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-20 22:17:05] #36 [Go To First Post]
User29467 - Posts: 7
Post #35: I have same settings as you described. Intraday chart does not work for me right now. But this could be caused just by wrong chart setting. At top right corner I can see green text 'DT: 22826 ST:2'. I presume this means connection is working and ticks are being downloaded. Most important thing for me is historical data. From your response it seems we need to wait couple more days to be able to download historical data? This is fine with me. Thank you for help!

[2013-04-20 22:56:38] #37 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Historical data is available. Open up the BTCUSD Intraday chart and post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-21 01:04:02] #38 [Go To First Post]
User92596 - Posts: 2
My data seemed to skip 4/20 somehow.. I had a data connection interruption on the 19th.. now I have this big gap in data after using Edit->Delete all data and redownload several tries now. Here's 2 screenshots that show the data gap http://gyazo.com/bf9dfedaf627f446b838d38963d53c55 http://gyazo.com/907ffc12727d3241386a0a1fa82c5ee8 Date Time Of Last Edit: 2013-04-21 01:04:17

[2013-04-21 01:12:04] #39 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions in help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData If you still are missing data, then please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We suspect the port that is being used for downloading data is being throttled by your ISP. You may need to use port 80 but we will confirm. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-21 01:14:41

[2013-04-21 01:15:45] #40 [Go To First Post]
User92596 - Posts: 2
Here's the log file Software version: 965 \| 2013-04-21 01:14:23 Current Service Package: 5 \| 2013-04-21 01:14:23 Usage end date: 2013-05-30 \| 2013-04-21 01:14:23 Sierra Chart Historical Data Service is included. \| 2013-04-21 01:14:23 Active service: Bitcoin Data \| 2013-04-21 01:14:23 Time Zone: +00:00:00 (UTC+00) \| 2013-04-21 01:14:23 2013-04-20 21:14:23 Local computer clock time \| 2013-04-21 01:14:23 2013-04-21 01:14:23 GMT time \| 2013-04-21 01:14:23 2013-04-21 01:14:23 Time zone adjusted time \| 2013-04-21 01:14:23 Time difference to server time: 1 seconds. \| 2013-04-21 01:14:23 Program path: C:\SierraChart\ \| 2013-04-21 01:14:23 Data Files path: C:\SierraChart\Data\ \| 2013-04-21 01:14:23 OS Version Number: 6.1 \| 2013-04-21 01:14:23 Bitcoin Data: Connecting to the market data server. \| 2013-04-21 01:14:26 Using server: btc.sierracharts.com, port 443 \| 2013-04-21 01:14:26 Bitcoin Data - Local market data port: 0 \| 2013-04-21 01:14:26 Bitcoin Data: Connected to market data server. Now authorizing. \| 2013-04-21 01:14:26 Bitcoin Data: Connected. \| 2013-04-21 01:14:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.dly \| 2013-04-21 01:14:32 HD Request # 1 - Downloading Historical Daily chart data for BTCUSD. Starting date: 1963-04-21. Service: scsrv \| 2013-04-21 01:14:33 Starting updates for: BTCUSD \| 2013-04-21 01:14:33 HD Request # 1 - Using server: btc.sierracharts.com port 10049 \| 2013-04-21 01:14:33 HD Request # 1 - Requesting historical Daily data starting at 1963-04-21. \| 2013-04-21 01:14:33 HD Request # 1 - Decompressing data. \| 2013-04-21 01:14:34 HD Request # 1 - Server does not have data for the symbol BTCUSD \| 2013-04-21 01:14:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.dly \| 2013-04-21 01:14:34 HD Request # 1 - Received 0 records and wrote 0 records for BTCUSD \| 2013-04-21 01:14:34 HD Request # 1 - Daily download COMPLETE for BTCUSD \| 2013-04-21 01:14:34 HD Request # 3 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv \| 2013-04-21 01:14:36 HD Request # 3 - Starting date and time: 2013-04-21 01:04:18 \| 2013-04-21 01:14:36 HD Request # 3 - Using server: btc.sierracharts.com port 10049 \| 2013-04-21 01:14:36 HD Request # 3 - Requesting up to 365 days of Intraday data. \| 2013-04-21 01:14:37 HD Request # 3 - Decompressing data. \| 2013-04-21 01:14:37 HD Request # 3 - Receiving Intraday data for BTCUSD starting at 2013-04-21 01:04:18 \| 2013-04-21 01:14:37 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-04-21 01:04:18 \| 2013-04-21 01:14:37 HD Request # 3 - Received 41 records from 2013-04-21 01:04:18 to 2013-04-21 01:13:44 (9.4 minutes) and wrote 41 records for BTCUSD \| 2013-04-21 01:14:37 HD Request # 3 - Intraday download COMPLETE for BTCUSD \| 2013-04-21 01:14:37 Real-time intraday chart data file updates started for BTCUSD \| 2013-04-21 01:14:37 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.dly \| 2013-04-21 01:14:41 HD Request # 5 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv \| 2013-04-21 01:14:47 HD Request # 5 - Starting date and time: 2013-04-19 23:58:49 \| 2013-04-21 01:14:47 HD Request # 5 - Using server: btc.sierracharts.com port 10049 \| 2013-04-21 01:14:47 HD Request # 5 - Requesting up to 365 days of Intraday data. \| 2013-04-21 01:14:47 HD Request # 5 - Decompressing data. \| 2013-04-21 01:14:48 HD Request # 5 - Receiving Intraday data for BTCUSD starting at 2013-04-19 23:58:49 \| 2013-04-21 01:14:48 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-04-19 23:58:49 \| 2013-04-21 01:14:48 HD Request # 5 - Received 530 records from 2013-04-19 23:58:49 to 2013-04-21 01:13:48 (25.2 hours) and wrote 530 records for BTCUSD \| 2013-04-21 01:14:48 HD Request # 5 - Intraday download COMPLETE for BTCUSD \| 2013-04-21 01:14:48 Real-time intraday chart data file updates started for BTCUSD \| 2013-04-21 01:14:48 HD Request # 7 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv \| 2013-04-21 01:14:56 HD Request # 7 - Starting date and time: 2013-04-19 23:49:42 \| 2013-04-21 01:14:56 HD Request # 7 - Using server: btc.sierracharts.com port 10049 \| 2013-04-21 01:14:56 HD Request # 7 - Requesting up to 365 days of Intraday data. \| 2013-04-21 01:14:56 HD Request # 7 - Decompressing data. \| 2013-04-21 01:14:57 HD Request # 7 - Receiving Intraday data for BTCUSD starting at 2013-04-19 23:49:42 \| 2013-04-21 01:14:57 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-04-19 23:49:42 \| 2013-04-21 01:14:57 HD Request # 7 - Received 569 records from 2013-04-19 23:49:42 to 2013-04-21 01:14:39 (25.4 hours) and wrote 569 records for BTCUSD \| 2013-04-21 01:14:57 HD Request # 7 - Intraday download COMPLETE for BTCUSD \| 2013-04-21 01:14:57 Real-time intraday chart data file updates started for BTCUSD \| 2013-04-21 01:14:57 Date Time Of Last Edit: 2013-04-21 01:16:05

[2013-04-21 01:29:38] #41 [Go To First Post]
johnson2626 - Posts: 14
I have the same problem, I re-downloaded all data and 4-20 is completely missing. Log + Screenshot Real-time intraday chart data file updates started for BTCUSD \| 2013-04-21 01:23:49 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.scid \| 2013-04-21 01:24:28 HD Request # 137 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv \| 2013-04-21 01:24:29 HD Request # 137 - Using server: btc.sierracharts.com port 10049 \| 2013-04-21 01:24:29 HD Request # 137 - Requesting up to 93 days of Intraday data. \| 2013-04-21 01:24:29 HD Request # 137 - Decompressing data. \| 2013-04-21 01:24:29 HD Request # 137 - Receiving Intraday data for BTCUSD starting at 2013-01-18 01:25:18 \| 2013-04-21 01:24:29 HD Request # 137 - Timestamp of first Intraday data file record written: 2013-01-18 01:25:18 \| 2013-04-21 01:24:29 HD Request # 137 - Received 1073593 records from 2013-01-18 01:25:18 to 2013-04-21 01:25:34 (93.0 days) and wrote 1073593 records for BTCUSD \| 2013-04-21 01:25:22 HD Request # 137 - Intraday download COMPLETE for BTCUSD \| 2013-04-21 01:25:22 Real-time intraday chart data file updates started for BTCUSD \| 2013-04-21 01:25:22


foo.png / V - Attached On 2013-04-21 01:29:29 UTC - Size: 65.36 KB - 899 views

[2013-04-21 01:33:40] #42 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see the problem now and we are looking into it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-21 04:50:24] #43 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are still working on the missing data issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-21 04:53:40] #44 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We finally realize the issue!!. Our server is designed to not serve back Saturday Data according to UTC time. This is why it's getting filtered. We are going to patch this now. This is why the problem was rather puzzling. As we were looking at it, we did notice another small performance detail and also an issue involving millisecond timestamps that needed attention. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-21 05:14:14] #45 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The missing Saturday data problem is now resolved. Please follow the instructions here to download the missing data: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-21 20:56:57] #46 [Go To First Post]
User29467 - Posts: 7
Is it possible to divide somehow volume by 10000? I understand you want to provide as much information as possible but I do not think many people are interested in such detailed volume information on MtGox. Maybe in 5-10 years time such information will be more valuable. However currently it is rather confusing seeing all those zeros in volume study. My suggestion would be to either revert your change and provide volume information in whole bitcoins or provide instructions how customers can make such an adjustment by themselves.

[2013-04-21 21:01:17] #47 [Go To First Post]
johnson2626 - Posts: 14
Yes, Chart Options (F5) -> Advanced Settings 2 -> "Volume/Open Int. Modifier" -> Set to 0.0001 This rounds volumes to a minimum of 1.

[2013-04-21 21:15:27] #48 [Go To First Post]
User29467 - Posts: 7
Thank you very much johnson2626! This looks much better now

[2013-04-21 22:10:20] #49 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In the latest version we have also added a Volume-Bitcoin study that you may want to use. The volumes are converted back to a floating-point value. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-21 22:13:09] #50 [Go To First Post]
johnson2626 - Posts: 14
Oh very nice, i missed that, thanks :-) BTW: Currently the price is "stuck" at 125.34 in the scale. But possibly that's because mtgox socketio is down atm? Date Time Of Last Edit: 2013-04-21 22:16:29

To post a message in this thread, you need to log in with your Sierra Chart account: