Support Board
Date/Time: Sun, 02 Feb 2025 15:52:46 +0000
[Locked] - Waiting to download historical data
View Count: 12818
| [2019-08-05 15:45:36] |
| User613910 - Posts: 45 |
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Software version: 1969 32-bit | 2019-08-05 17:43:38.794 Usage end date: 2019-10-09 | 2019-08-05 17:43:38.794 Enabled for: Advanced Features 2. | 2019-08-05 17:43:38.794 Enabled for: Sierra Chart Historical Data Service. | 2019-08-05 17:43:38.794 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. | 2019-08-05 17:43:38.794 Enabled for exchange2: CME (Trading Account Required) | 2019-08-05 17:43:38.794 Enabled for exchange2: CBOT (Trading Account Required) | 2019-08-05 17:43:38.794 Enabled for exchange2: COMEX (Trading Account Required) | 2019-08-05 17:43:38.794 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-08-05 17:43:38.794 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-05 17:43:38.794 Current selected Data/Trading service: Rithmic Trading | 2019-08-05 17:43:38.794 Custom symbol settings values: disabled | 2019-08-05 17:43:38.794 Chart Update Interval: 500 | 2019-08-05 17:43:38.794 Intraday Data Storage Time Unit: 0 | 2019-08-05 17:43:38.794 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-08-05 17:43:38.794 2019-08-05 17:43:38 Local computer time | 2019-08-05 17:43:38.794 2019-08-05 15:43:38 Local computer time in UTC | 2019-08-05 17:43:38.794 2019-08-05 17:43:38 Local computer time in SC Time Zone | 2019-08-05 17:43:38.794 2019-08-05 11:53:43 Server time in UTC | 2019-08-05 17:43:38.794 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-05 17:43:38.794 Program path: C:\SierraChart\ | 2019-08-05 17:43:38.794 Data Files path: C:\SierraChart\Data\ | 2019-08-05 17:43:38.794 OS Version Number: 6.1 | 2019-08-05 17:43:38.794 Locale Setting: C | 2019-08-05 17:43:38.794 DLLs: EdgeTradingGroup.dll, EdgeTradingGroup_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, ETOFSv3.dll, ETOFSv3_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-05 17:43:38.794 File >> Disconnect selected. | 2019-08-05 17:43:48.116 Canceling historical data download request for NQU9-CME Intraday data. | 2019-08-05 17:43:48.116 Removed historical data download ID 15 | 2019-08-05 17:43:48.116 Canceling historical data download request for NQM9-CME Intraday data. | 2019-08-05 17:43:48.116 Removed historical data download ID 16 | 2019-08-05 17:43:48.116 Canceling historical data download request for ESM9-CME Intraday data. | 2019-08-05 17:43:48.116 Removed historical data download ID 17 | 2019-08-05 17:43:48.116 Canceling historical data download request for ESU9-CME Intraday data. | 2019-08-05 17:43:48.116 Removed historical data download ID 18 | 2019-08-05 17:43:48.116 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:43:48.146 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-08-05 17:43:48.146 DTC Client socket (1) | Closed. | 2019-08-05 17:43:48.146 SC Data - All Services | Disconnected from the server. | 2019-08-05 17:43:48.156 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:43:48.156 Rithmic Trading | Disconnected. | 2019-08-05 17:43:48.156 DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-08-05 17:43:48.360 DTC Client socket (2) | Closed. | 2019-08-05 17:43:48.360 Rithmic Trading | Port for executable: 52847 | 2019-08-05 17:44:15.250 Listening socket (944). Port 52847 | Closed. | 2019-08-05 17:44:15.250 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-08-05 17:44:15.250 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:52847. Current folder: C:\SierraChart\Rim | 2019-08-05 17:44:15.250 Rithmic Trading | Bridge process is running. | 2019-08-05 17:44:17.268 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52847 | 2019-08-05 17:44:17.268 DTC Client socket (1) | Creating socket. | 2019-08-05 17:44:17.268 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-08-05 17:44:17.268 Rithmic Trading | Connected to server. | 2019-08-05 17:44:17.268 Rithmic Trading | Starting socket receive thread. | 2019-08-05 17:44:17.268 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-08-05 17:44:17.268 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-08-05 17:44:17.268 Rithmic Trading | Sending logon request message. | 2019-08-05 17:44:17.268 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-08-05 17:44:17.268 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-08-05 17:44:17.268 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-08-05 17:44:17.268 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-08-05 17:44:18.344 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-08-05 17:44:18.454 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-08-05 17:44:19.074 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-08-05 17:44:19.184 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-08-05 17:44:19.746 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-08-05 17:44:19.846 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-08-05 17:44:20.438 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-08-05 17:44:20.548 Rithmic Trading | Received logon response. | 2019-08-05 17:44:21.318 Rithmic Trading | Server Name: SC DTC Bridge. | 2019-08-05 17:44:21.318 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 17:44:21.318 Rithmic Trading | Successfully connected. IB='AMP', Firm='AMPClearing'. | 2019-08-05 17:44:21.318 Rithmic Trading | Trading is supported. | 2019-08-05 17:44:21.318 Rithmic Trading | Order cancel and replace is supported. | 2019-08-05 17:44:21.318 Rithmic Trading | OCO Orders supported. | 2019-08-05 17:44:21.318 Rithmic Trading | Connected to data and trading server. | 2019-08-05 17:44:21.318 Mapping NQU9-CME to NQU19. Service code: cme | 2019-08-05 17:44:21.318 SC Data - All Services | Starting real-time market data updates for: NQU9-CME (NQU19). ID: 1 Service code: cme | 2019-08-05 17:44:21.318 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2019-08-05 17:44:21.318 SC Data - All Services | Requesting security definition data for: NQU9-CME (NQU19). ID: 1 | 2019-08-05 17:44:21.318 Added Intraday data request for NQU9-CME to the queue. | 2019-08-05 17:44:21.318 Intraday data recording state for symbol NQU9-CME is set to download 'Pending'. | 2019-08-05 17:44:21.318 ESU9-CME [CBV][M] 5 Min #3 | Started historical data download for additional symbol NQU9-CME. Download ID: 20 | 2019-08-05 17:44:21.318 DTC Client socket (2) | Creating socket. | 2019-08-05 17:44:21.318 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2019-08-05 17:44:21.318 Mapping NQM9-CME to NQM19. Service code: cme | 2019-08-05 17:44:21.338 SC Data - All Services | Starting real-time market data updates for: NQM9-CME (NQM19). ID: 2 Service code: cme | 2019-08-05 17:44:21.338 SC Data - All Services | Requesting security definition data for: NQM9-CME (NQM19). ID: 2 | 2019-08-05 17:44:21.338 Added Intraday data request for NQM9-CME to the queue. | 2019-08-05 17:44:21.338 Intraday data recording state for symbol NQM9-CME is set to download 'Pending'. | 2019-08-05 17:44:21.338 ESU9-CME [CBV][M] 2000 Trades #5 | Started historical data download for additional symbol NQM9-CME. Download ID: 21 | 2019-08-05 17:44:21.338 SC Data - All Services | Connected to server. | 2019-08-05 17:44:21.430 SC Data - All Services | Starting socket receive thread. | 2019-08-05 17:44:21.430 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-05 17:44:21.430 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-05 17:44:21.564 SC Data - All Services | Sending logon request message. | 2019-08-05 17:44:21.564 Mapping ESM9-CME to ESM19. Service code: cme | 2019-08-05 17:44:21.812 SC Data - All Services | Starting real-time market data updates for: ESM9-CME (ESM19). ID: 3 Service code: cme | 2019-08-05 17:44:21.812 SC Data - All Services | Requesting security definition data for: ESM9-CME (ESM19). ID: 3 | 2019-08-05 17:44:21.812 Added Intraday data request for ESM9-CME to the queue. | 2019-08-05 17:44:21.812 Intraday data recording state for symbol ESM9-CME is set to download 'Pending'. | 2019-08-05 17:44:21.812 Mapping ESU9-CME to ESU19. Service code: cme | 2019-08-05 17:44:21.812 SC Data - All Services | Starting real-time market data updates for: ESU9-CME (ESU19). ID: 4 Service code: cme | 2019-08-05 17:44:21.812 SC Data - All Services | Requesting security definition data for: ESU9-CME (ESU19). ID: 4 | 2019-08-05 17:44:21.812 Added Intraday data request for ESU9-CME to the queue. | 2019-08-05 17:44:21.812 Intraday data recording state for symbol ESU9-CME is set to download 'Pending'. | 2019-08-05 17:44:21.812 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-08-05 17:44:21.844 Rithmic Trading | Starting real-time market data updates for: F.US.EPM19. ID: 5 | 2019-08-05 17:44:21.976 Rithmic Trading | Requesting security definition data for: F.US.EPM19. ID: 5 | 2019-08-05 17:44:21.976 Rithmic Trading | Using primary service for historical data for F.US.EPM19 | 2019-08-05 17:44:21.976 Added Intraday data request for F.US.EPM19 to the queue. | 2019-08-05 17:44:21.976 Intraday data recording state for symbol F.US.EPM19 is set to download 'Pending'. | 2019-08-05 17:44:21.976 Delaying start of download for F.US.EPM19 | 2019-08-05 17:44:21.977 Symbol Error - F.US.EPM19 is unknown, unavailable, or improperly formatted. | 2019-08-05 17:44:21.977 Requesting market depth updates for: ESU9-CME if supported. | 2019-08-05 17:44:21.978 Separate subscription for market depth updates not supported. ESU9-CME | 2019-08-05 17:44:21.978 SC Data - All Services | Received logon response. | 2019-08-05 17:44:22.118 SC Data - All Services | Server Name: SC Realtime Server. | 2019-08-05 17:44:22.118 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 17:44:22.118 SC Data - All Services | Successfully connected. | 2019-08-05 17:44:22.118 SC Data - All Services | Trading is not supported. | 2019-08-05 17:44:22.118 SC Data - All Services | Restarting real-time data updates for symbol: ESM9-CME -> ESM19 | 2019-08-05 17:44:22.118 SC Data - All Services | Restarting real-time data updates for symbol: ESU9-CME -> ESU19 | 2019-08-05 17:44:22.118 SC Data - All Services | Restarting real-time data updates for symbol: NQM9-CME -> NQM19 | 2019-08-05 17:44:22.118 SC Data - All Services | Restarting real-time data updates for symbol: NQU9-CME -> NQU19 | 2019-08-05 17:44:22.118 HD Request # 10 | Downloading Intraday chart data for F.US.EPM19 to the file F.US.EPM19.scid. Service: rithmic.trading | 2019-08-05 17:44:22.169 HD Request # 10 | Download start date-time: 2019-03-22 12:54:10.000 | 2019-08-05 17:44:22.170 HD Request # 10 | Sending historical data request. Start date-time: 2019-03-22 12:54:10. Record interval: 0. Symbol: F.US.EPM19 | 2019-08-05 17:44:22.170 HD Request # 10 | Error downloading historical Intraday data for F.US.EPM19. Historical data request rejected because the symbol is not valid | 2019-08-05 17:44:22.174 HD Request # 10 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPM19 | 2019-08-05 17:44:22.174 HD Request # 10 | Completion time: 0s | 2019-08-05 17:44:22.174 HD Request # 10 | Intraday data download complete for F.US.EPM19. Unique request ID: 24 | 2019-08-05 17:44:22.174 Removed historical data download ID 24 | 2019-08-05 17:44:22.174 Real-time Intraday chart data file updates started for F.US.EPM19 | 2019-08-05 17:44:22.174 Intraday chart data file opened for F.US.EPM19 | 2019-08-05 17:44:22.174 SC Data - All Services | Clearing market depth for ESU9-CME. | 2019-08-05 17:44:22.351 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESU9-CME.2019-08-05.depth | 2019-08-05 17:44:22.351 SC Data - All Services | Real-time data for symbol ESM9-CME is currently unavailable. | 2019-08-05 17:44:22.351 SC Data - All Services | Received security definition for symbol ESM9-CME | 2019-08-05 17:44:22.351 SC Data - All Services | Received security definition for symbol ESU9-CME | 2019-08-05 17:44:22.351 SC Data - All Services | Real-time data for symbol NQM9-CME is currently unavailable. | 2019-08-05 17:44:22.351 SC Data - All Services | Received security definition for symbol NQM9-CME | 2019-08-05 17:44:22.351 SC Data - All Services | Received security definition for symbol NQU9-CME | 2019-08-05 17:44:22.351 |
| [2019-08-05 21:26:29] |
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We think the problem is being caused by the CQG symbols you have in your Chartbook: F.US.EPM19 After your Chartbook is open and is not using high CPU usage, We want you to use this command: Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols to Current Service) We apologize for the long delay to get this resolved but it does take a troubleshooting procedure and we are working through that as quickly as we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-05 21:27:31
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| [2019-08-05 21:39:26] |
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Now it looks like I have to pay 25$ for Denali Exchange Services (what is this?) and 15$ for the full CME that is 40$ / month This is a data feed we activated your account that we did not charge you for this month that was part of the troubleshooting process. We will cancel it for you.Although if you do use the TT order routing, you will need to pay for that data feed but you do not have to pay any fees to Rithmic. If the problem is resolved with the instructions above, then just go ahead and stay with Rithmic for the time being and see how everything goes. And be sure to read the prior post of ours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-05 22:06:28
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| [2019-08-06 18:53:46] |
| User613910 - Posts: 45 |
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Hi, Thanks for your awesome service. Problem is solved!! Next month I will go for the data through Sierra with the TT routing. Thanks a lot!! Anita |
| [2019-08-07 13:20:24] |
| User613910 - Posts: 45 |
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Hi, my problem is back!! Waiting to Download Historical Data. Did you change anything in the data application (Denali) ??? I thought you could keep it up to the end of the month. I will be on a new service with Sierra Data at the end of this month. Date Time Of Last Edit: 2019-08-07 13:35:52
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| [2019-08-07 13:55:37] |
| User613910 - Posts: 45 |
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Software version: 1969 32-bit | 2019-08-07 15:53:55.909 Usage end date: 2019-10-09 | 2019-08-07 15:53:55.909 Enabled for: Advanced Features 2. | 2019-08-07 15:53:55.909 Enabled for: Sierra Chart Historical Data Service. | 2019-08-07 15:53:55.909 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. | 2019-08-07 15:53:55.909 Enabled for exchange2: CME (Trading Account Required) | 2019-08-07 15:53:55.909 Enabled for exchange2: CBOT (Trading Account Required) | 2019-08-07 15:53:55.909 Enabled for exchange2: COMEX (Trading Account Required) | 2019-08-07 15:53:55.909 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-08-07 15:53:55.909 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-07 15:53:55.909 Current selected Data/Trading service: Rithmic Trading | 2019-08-07 15:53:55.909 Custom symbol settings values: disabled | 2019-08-07 15:53:55.909 Chart Update Interval: 500 | 2019-08-07 15:53:55.909 Intraday Data Storage Time Unit: 0 | 2019-08-07 15:53:55.909 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-08-07 15:53:55.909 2019-08-07 15:53:55 Local computer time | 2019-08-07 15:53:55.909 2019-08-07 13:53:55 Local computer time in UTC | 2019-08-07 15:53:55.909 2019-08-07 15:53:55 Local computer time in SC Time Zone | 2019-08-07 15:53:55.909 2019-08-07 13:05:43 Server time in UTC | 2019-08-07 15:53:55.909 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-07 15:53:55.909 Program path: C:\SierraChart\ | 2019-08-07 15:53:55.909 Data Files path: C:\SierraChart\Data\ | 2019-08-07 15:53:55.909 OS Version Number: 6.1 | 2019-08-07 15:53:55.909 Locale Setting: C | 2019-08-07 15:53:55.909 DLLs: EdgeTradingGroup.dll, EdgeTradingGroup_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, ETOFSv3.dll, ETOFSv3_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-07 15:53:55.909 File >> Disconnect selected. | 2019-08-07 15:54:14.975 Canceling historical data download request for NQU9-CME Intraday data. | 2019-08-07 15:54:14.975 Removed historical data download ID 14 | 2019-08-07 15:54:14.975 Canceling historical data download request for NQM9-CME Intraday data. | 2019-08-07 15:54:14.975 Removed historical data download ID 15 | 2019-08-07 15:54:14.975 Canceling historical data download request for ESU9-CME Intraday data. | 2019-08-07 15:54:14.975 Removed historical data download ID 16 | 2019-08-07 15:54:14.975 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-07 15:54:15.038 DTC Client socket (2) | 1891 bytes remaining in receive buffer when socket closed. | 2019-08-07 15:54:15.038 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-07 15:54:15.038 SC Data - All Services | Disconnected from the server. | 2019-08-07 15:54:15.038 Rithmic Trading | Disconnected. | 2019-08-07 15:54:15.038 DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-08-07 15:54:15.506 DTC Client socket (2) | Closed. | 2019-08-07 15:54:15.506 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-08-07 15:54:35.983 DTC Client socket (1) | Closed. | 2019-08-07 15:54:35.983 Rithmic Trading | Port for executable: 49668 | 2019-08-07 15:54:39.228 Listening socket (1356). Port 49668 | Closed. | 2019-08-07 15:54:39.228 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-08-07 15:54:39.228 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49668. Current folder: C:\SierraChart\Rim | 2019-08-07 15:54:39.228 Rithmic Trading | Bridge process is running. | 2019-08-07 15:54:41.240 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49668 | 2019-08-07 15:54:41.240 DTC Client socket (1) | Creating socket. | 2019-08-07 15:54:41.240 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-08-07 15:54:41.240 Rithmic Trading | Connected to server. | 2019-08-07 15:54:41.240 Rithmic Trading | Starting socket receive thread. | 2019-08-07 15:54:41.240 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-08-07 15:54:41.240 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-08-07 15:54:41.240 Rithmic Trading | Sending logon request message. | 2019-08-07 15:54:41.240 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-08-07 15:54:41.240 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-08-07 15:54:41.240 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-08-07 15:54:41.240 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-08-07 15:54:42.441 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-08-07 15:54:42.582 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-08-07 15:54:43.190 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-08-07 15:54:43.315 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-08-07 15:54:43.908 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-08-07 15:54:44.017 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-08-07 15:54:44.625 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-08-07 15:54:44.766 Rithmic Trading | Received logon response. | 2019-08-07 15:54:45.296 Rithmic Trading | Server Name: SC DTC Bridge. | 2019-08-07 15:54:45.296 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-08-07 15:54:45.296 Rithmic Trading | Successfully connected. IB='AMP', Firm='AMPClearing'. | 2019-08-07 15:54:45.296 Rithmic Trading | Trading is supported. | 2019-08-07 15:54:45.296 Rithmic Trading | Order cancel and replace is supported. | 2019-08-07 15:54:45.296 Rithmic Trading | OCO Orders supported. | 2019-08-07 15:54:45.296 Rithmic Trading | Connected to data and trading server. | 2019-08-07 15:54:45.296 Mapping NQU9-CME to NQU19. Service code: cme | 2019-08-07 15:54:45.296 SC Data - All Services | Starting real-time market data updates for: NQU9-CME (NQU19). ID: 1 Service code: cme | 2019-08-07 15:54:45.296 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2019-08-07 15:54:45.296 SC Data - All Services | Requesting security definition data for: NQU9-CME (NQU19). ID: 1 | 2019-08-07 15:54:45.296 Added Intraday data request for NQU9-CME to the queue. | 2019-08-07 15:54:45.296 Intraday data recording state for symbol NQU9-CME is set to download 'Pending'. | 2019-08-07 15:54:45.296 ESU9-CME [CBV][M] 5 Min #3 | Started historical data download for additional symbol NQU9-CME. Download ID: 17 | 2019-08-07 15:54:45.296 DTC Client socket (2) | Creating socket. | 2019-08-07 15:54:45.296 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2019-08-07 15:54:45.296 Mapping NQM9-CME to NQM19. Service code: cme | 2019-08-07 15:54:45.343 SC Data - All Services | Starting real-time market data updates for: NQM9-CME (NQM19). ID: 2 Service code: cme | 2019-08-07 15:54:45.343 SC Data - All Services | Requesting security definition data for: NQM9-CME (NQM19). ID: 2 | 2019-08-07 15:54:45.343 Added Intraday data request for NQM9-CME to the queue. | 2019-08-07 15:54:45.343 Intraday data recording state for symbol NQM9-CME is set to download 'Pending'. | 2019-08-07 15:54:45.343 ESU9-CME [CBV][M] 2000 Trades #5 | Started historical data download for additional symbol NQM9-CME. Download ID: 18 | 2019-08-07 15:54:45.343 SC Data - All Services | Connected to server. | 2019-08-07 15:54:45.405 SC Data - All Services | Starting socket receive thread. | 2019-08-07 15:54:45.405 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-07 15:54:45.405 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-07 15:54:45.546 SC Data - All Services | Sending logon request message. | 2019-08-07 15:54:45.546 Mapping ESU9-CME to ESU19. Service code: cme | 2019-08-07 15:54:45.608 SC Data - All Services | Starting real-time market data updates for: ESU9-CME (ESU19). ID: 3 Service code: cme | 2019-08-07 15:54:45.608 SC Data - All Services | Requesting security definition data for: ESU9-CME (ESU19). ID: 3 | 2019-08-07 15:54:45.608 Added Intraday data request for ESU9-CME to the queue. | 2019-08-07 15:54:45.608 Intraday data recording state for symbol ESU9-CME is set to download 'Pending'. | 2019-08-07 15:54:45.608 Requesting market depth updates for: ESU9-CME if supported. | 2019-08-07 15:54:45.811 Separate subscription for market depth updates not supported. ESU9-CME | 2019-08-07 15:54:45.811 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-08-07 15:54:46.014 SC Data - All Services | Received logon response. | 2019-08-07 15:54:46.144 SC Data - All Services | Server Name: SC Realtime Server. | 2019-08-07 15:54:46.144 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-07 15:54:46.144 SC Data - All Services | Successfully connected. | 2019-08-07 15:54:46.144 SC Data - All Services | Trading is not supported. | 2019-08-07 15:54:46.144 SC Data - All Services | Restarting real-time data updates for symbol: ESU9-CME -> ESU19 | 2019-08-07 15:54:46.144 SC Data - All Services | Restarting real-time data updates for symbol: NQM9-CME -> NQM19 | 2019-08-07 15:54:46.144 SC Data - All Services | Restarting real-time data updates for symbol: NQU9-CME -> NQU19 | 2019-08-07 15:54:46.144 SC Data - All Services | Clearing market depth for ESU9-CME. | 2019-08-07 15:54:46.864 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESU9-CME.2019-08-07.depth | 2019-08-07 15:54:46.864 SC Data - All Services | Received security definition for symbol ESU9-CME | 2019-08-07 15:54:46.864 SC Data - All Services | Real-time data for symbol NQM9-CME is currently unavailable. | 2019-08-07 15:54:46.864 SC Data - All Services | Received security definition for symbol NQM9-CME | 2019-08-07 15:54:46.864 SC Data - All Services | Received security definition for symbol NQU9-CME | 2019-08-07 15:54:46.864 |
| [2019-08-07 18:28:35] |
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We apologize for the delay. Did you change anything in the data application (Denali) ??? I thought you could keep it up to the end of the month. I will be on a new service with Sierra Data at the end of this month. No nothing changed. This is not the problem. This is a very unusual situation and so far we do not know why it is happening. We need some time to do further testing. And once again we apologize for this but you are the only user having this problem and we have never seen anything like this before. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 18:38:58] |
| User613910 - Posts: 45 |
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Hi, No Problem, thanks for looking into the problem!! But you say nothing changed but I see Denali disabled and that is different from the moment it was working yesterday! Also can I change something on my side. For example move van Rithmic to CQG? Anyway the Denali route was working and I plan to move to a different broker end of this month. Date Time Of Last Edit: 2019-08-07 18:39:19
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| [2019-08-08 12:10:37] |
| User613910 - Posts: 45 |
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Hi, Any reason why not answer last question? I can't use Sierra now for 1 week. I have a GAIN demo installed and it works fine. Don't understand why you let me 'hang' here in Rithmic and leave the scene while I don't have possibility to trade. I suggested earlier to leave Rithmic and asked for a demo from Sierra If I don't hear from you today I will cancel my Rithmic account and move to CQG for the rest of this month. Please let me know your status. Anita Date Time Of Last Edit: 2019-08-08 15:32:06
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| [2019-08-08 17:03:42] |
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We are working on this issue for you and we will issue you a free month for Sierra Chart. We are going to call you within the hour. But you say nothing changed but I see Denali disabled and that is different from the moment it was working yesterday! It has been set not to renew. This is all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-08 18:39:09] |
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We did a remote assistance session and discovered that the Chartbook they are using is just creating too much of a load and causing this condition: HistoricalDataServiceClient | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Onvoldoende quotum beschikbaar om deze opdracht te verwerken. | 2019-08-08 20:28:01.523 *
Error posting message to trigger download. Windows error code 1816: Onvoldoende quotum beschikbaar om deze opdracht te verwerken. | 2019-08-08 20:28:01.523 * We will fix this, But still there is going to be a problem because the result will be the download is canceled, and there will be missing data. You need a more powerful computer, and use multiple instances of Sierra Chart to distribute processing load: Using DTC Server for Data and Trading in Another Sierra Chart Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-08 18:39:20
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| [2019-08-09 05:04:36] |
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Also for the record, we definitely recommend you get at least a very capable six core CPU. The more cores the better.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-12 22:27:04] |
| User619571 - Posts: 6 |
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I've been having the similar problem, I have followed the instructions given on the site. Before I didn't have this problem but recently when I load the charts the historical download takes a bit longer
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| [2019-09-12 23:43:19] |
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This thread is now locked. In regards to post #37, start a new support request about this. This is not an appropriate thread to be posting into.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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