Support Board
Date/Time: Tue, 22 Apr 2025 08:17:20 +0000
Chartbook Not Responding
View Count: 72
| [2025-04-10 18:45:39] |
| User604510 - Posts: 1 |
|
Dear Sierra chart team, I am facing chartbooks loading problems from yesterday. The Sierra chart program stop loading & shows that the program is not responding any more. I find my self obliged to close Sierra chart. Can you please help me out? Is there any procedure to clear the cache or may be there is a new version of Sierra chart program. Please advise, |
| [2025-04-10 18:55:14] |
| John - SC Support - Posts: 39395 |
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New versions of the software are not released on a specific schedule, but there is typically a new version about once a week (sometimes more, sometimes less). You will see the current version numbers on the main page of our website (on the right) at the following link: https://www.sierrachart.com/ We recommend keeping up at least monthly to ensure you have the latest changes. From what we can see, it looks like you may already be on the latest release (v 2751). If not, then update by following these instructions: Software Download: Fast Update -- If the current release does not resolve your issue, then start Sierra Chart in Safe Mode and see if that resolves the issue. If it does, then you have a custom study that you are using that is causing the issue. Safe Mode turns off custom studies usage. Refer to the following for how to use Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode If Safe Mode does not solve it, then you would need to see if you can go back to backup chartbook that does not have the issue you are seeing. Refer to the following for how to access backup chartbooks: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-14 14:51:54] |
| Sierra_Chart Engineering - Posts: 19303 |
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We recommend following through the instructions here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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