Support Board
Date/Time: Sat, 19 Apr 2025 09:58:40 +0000
Not getting live data
View Count: 140
| [2025-03-25 18:03:52] |
| Alex Q - Posts: 114 |
|
Having an issue where I am not getting live data and Sierra is stuck on "connecting". When I start it up it loads all data up until that moment, but then doesn't receive anything live. 2025-03-25 11:00:32.790 | Trade activity files set size: 137 2025-03-25 11:00:32.816 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 11:00:32.882 | Created the DTC Protocol server. 2025-03-25 11:00:32.887 | DTC Protocol Server listening on port 11099. 2025-03-25 11:00:32.887 | Reading Internal Order ID file. 2025-03-25 11:00:32.970 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-03-25 11:00:32.970 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-03-25 11:00:32.970 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-03-25 11:00:33.054 | Reading Trade Orders file. 2025-03-25 11:00:33.055 | Reading Trade Positions file. 2025-03-25 11:00:33.056 | Reading Trade Account Data files. 2025-03-25 11:00:33.073 | UDPListener (892). Port 22904 | Listening on UDP port 22904. 2025-03-25 11:00:33.074 | Software version: 2695 64-bit 2025-03-25 11:00:33.074 | Primary Thread ID: 276 2025-03-25 11:00:33.074 | Usage end date: 2025-03-31 2025-03-25 11:00:33.074 | Enabled for: Advanced Features 2. 2025-03-25 11:00:33.074 | Enabled for: Sierra Chart Historical Data Service. 2025-03-25 11:00:33.074 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-25 11:00:33.074 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-25 11:00:33.074 | Enabled for exchange2: CME (Trading Account Required) 2025-03-25 11:00:33.074 | Enabled for exchange2: CBOT (Trading Account Required) 2025-03-25 11:00:33.074 | Enabled for exchange2: COMEX (Trading Account Required) 2025-03-25 11:00:33.074 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-03-25 11:00:33.074 | Enabled for exchange2: CBOE Global Indexes 2025-03-25 11:00:33.074 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-25 11:00:33.074 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-03-25 11:00:33.074 | Custom symbol settings values: enabled 2025-03-25 11:00:33.074 | Chart Update Interval: 1000 2025-03-25 11:00:33.074 | Intraday Data Storage Time Unit: 0 2025-03-25 11:00:33.074 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-25 11:00:33.074 | 2025-03-25 18:00:33 Local computer time in UTC 2025-03-25 11:00:33.074 | 2025-03-25 11:00:33 Local computer time in SC Time Zone 2025-03-25 11:00:33.074 | 2025-03-25 18:00:32 Server time in UTC 2025-03-25 11:00:33.074 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-03-25 11:00:33.074 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\ 2025-03-25 11:00:33.074 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\Data\ 2025-03-25 11:00:33.074 | OS Version Number: 10.0 2025-03-25 11:00:33.074 | Locale Setting: C 2025-03-25 11:00:33.075 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, Template_64.dll, UserContributedStudies_64.dll 2025-03-25 11:00:33.075 | Allowed protected custom studies: 2025-03-25 11:00:33.075 | Crash reporter started: true 2025-03-25 11:00:33.075 | 2025-03-25 11:00:33.075 | Created the DTC Protocol historical data server. 2025-03-25 11:00:33.079 | HD Server Manager | Listening on port 11098. 2025-03-25 11:00:33.080 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-03-25 11:00:33.146 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-03-25 11:00:33.201 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-03-25 11:00:33.201 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-03-25 11:00:33.274 | Received 5 login tokens. 2025-03-25 11:00:33.436 | Rithmic Direct - DTC | Wrote file: Z:\Volumes\Sierra Chart\Sierra Chart\RithmicConnections.json. Size: 86257 2025-03-25 11:00:33.437 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 11:00:33.637 | Symbol settings MD5 received. Request ID: 1. 2025-03-25 11:00:33.637 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-03-25 11:00:33.690 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-03-25 11:00:33.690 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-03-25 11:00:33.757 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-03-25 11:00:33.757 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-03-25 11:00:35.585 | Requested user files to download. 2025-03-25 11:00:37.587 | 2025-03-25 11:00:37.594 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 11:00:37.594 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 11:00:37.608 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 11:00:37.963 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 11:00:37.964 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 11:00:37.964 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 11:00:40.821 | Files to Open on Startup | Opening file: ES Intraday.Cht 2025-03-25 11:00:40.987 | ESM5.CME [CBV] 5 Min #1 | Reloading chart. 2025-03-25 11:00:40.994 | Starting DelayedDownloadMonitoringTimer 2025-03-25 11:00:40.994 | Starting HDTimeoutTimer 2025-03-25 11:00:40.995 | Added historical Intraday data request for ESM5.CME to the queue. 2025-03-25 11:00:41.000 | Triggering next historical data download in queue. 2025-03-25 11:00:41.014 | ESM5.CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:41.183 | ESM5.CME 5 Min #2 | Reloading chart. 2025-03-25 11:00:41.275 | ESM5.CME [CBV] 240 Min #3 | Reloading chart. 2025-03-25 11:00:41.279 | Loading market depth data. 2025-03-25 11:00:41.340 | ESM5.CME [CBV] 240 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:41.388 | ESM5.CME [CBV] #4 | Reloading chart. 2025-03-25 11:00:41.402 | ESM5.CME [CBV] #4 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:41.448 | ESM5.CME [CBV] 240 Min #10 | Reloading chart. 2025-03-25 11:00:41.517 | ESM5.CME [CBV] 240 Min #10 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:41.567 | Loaded depth data records for ESM5.CME 2025-03-25 from 2025-03-25 06:30:00.000000 to 2025-03-25 10:23:20.200000. 2025-03-25 11:00:41.574 | ESM5.CME [CBV] 390 Min #5 | Reloading chart. 2025-03-25 11:00:41.637 | ESM5.CME [CBV] 390 Min #5 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:41.694 | ESM5.CME [CBV] 390 Min #6 | Reloading chart. 2025-03-25 11:00:41.746 | ESM5.CME [CBV] 390 Min #6 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:41.809 | ESM5.CME [CBV] Daily #7 | Reloading chart. 2025-03-25 11:00:41.809 | ESM5.CME [CBV] Daily #7 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2025-03-25 11:00:41.809 | ESM5.CME [CBV] Daily #7 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2025-03-25 11:00:42.362 | ESM5.CME [CBV] 5 Min #9 | Reloading chart. 2025-03-25 11:00:42.377 | ESM5.CME [CBV] 5 Min #9 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:42.403 | ESM5.CME [CBV] 5 Min #12 | Reloading chart. 2025-03-25 11:00:42.458 | ESM5.CME [CBV] 5 Min #12 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:42.516 | ESM5.CME [CBV] 5 Min #8 | Reloading chart. 2025-03-25 11:00:42.569 | ESM5.CME [CBV] 5 Min #8 | Waiting for historical downloads to complete with the IDs: 1, 2025-03-25 11:00:42.627 | SPX_CGI [CBV] Daily #11 | Reloading chart. 2025-03-25 11:00:42.627 | SPX_CGI [CBV] Daily #11 | No contract months found for symbol. Unable to build continuous futures contract chart. 2025-03-25 11:00:42.627 | SPX_CGI [CBV] Daily #11 | There are no continuous futures contract symbols. Loading data normally. 2025-03-25 11:00:42.637 | Mapping ESM5.CME to ESM25. Service code: cme 2025-03-25 11:00:42.637 | Using symbol data fast lookup vector 2025-03-25 11:00:42.639 | HD Request # 1 | Downloading Intraday chart data for ESM5.CME to the file ESM5.CME.scid. Service: cme 2025-03-25 11:00:42.640 | HD Request # 1 | Download start date-time: 2025-03-25 10:23:20.000000. File last date-time: 2025-03-25 10:23:20.200006 2025-03-25 11:00:42.640 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2025-03-25 11:00:42.670 | ESM5.CME 5 Min #2 | StartDateTimeForLoadingOrderFills: 2024-03-17 15:00:00 2025-03-25 11:00:42.708 | ESM5.CME 5 Min #2 | Chart data loading complete. 2025-03-25 11:00:42.719 | Socket (2) | Creating socket. 2025-03-25 11:00:42.719 | Socket (2) | New receive buffer size: 0 2025-03-25 11:00:42.719 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-03-25 11:00:42.754 | Chart #7 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:00:42.755 | ESM5.CME [CBV] Daily #7 | Chart data loading complete. 2025-03-25 11:00:42.760 | SPX_CGI [CBV-D] Daily #11 | Chart data loading complete. 2025-03-25 11:00:42.838 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-03-25 11:00:42.838 | HD Request # 1 | Sending historical data logon request message. 2025-03-25 11:00:42.946 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-03-25 10:23:20. Record interval: 0. Symbol: ESM25 2025-03-25 11:00:43.000 | HD Request # 1 | Decompressing data. 2025-03-25 11:00:43.015 | HD Request # 1 | Receiving Intraday data for ESM5.CME starting at 2025-03-25 10:23:20.199000 2025-03-25 11:00:43.127 | Mapping SPX_CGI to SPX_CGI. Service code: cboe_global_indexes.data 2025-03-25 11:00:43.309 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-03-25 10:23:20.401000. 2025-03-25 11:00:43.401 | Socket (2) | CloseSocket call. 2025-03-25 11:00:43.401 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-03-25 11:00:43.401 | Historical data download thread signaled to stop. 2025-03-25 11:00:43.401 | HD Request # 1 | Received 43309 Intraday data records from 2025-03-25 10:23:20.199000 to 2025-03-25 11:00:41.114000 (37.3 minutes. Delay: 2.3 seconds) and wrote 43288 records for ESM5.CME 2025-03-25 11:00:43.403 | HD Request # 1 | Completion time: 1s. 2025-03-25 11:00:43.403 | HD Request # 1 | Intraday data download complete for ESM5.CME. Unique request ID: 1 2025-03-25 11:00:43.403 | Removing historical data download ID 1. 2025-03-25 11:00:43.403 | Real-time Intraday chart data file updates started for ESM5.CME 2025-03-25 11:00:43.403 | Intraday chart data file opened for ESM5.CME 2025-03-25 11:00:43.403 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-03-25 11:00:43.403 | 2025-03-25 11:00:43.403 | No download requests in the queue to start downloads for. 2025-03-25 11:00:43.403 | Historical data for ESM5.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-03-25 11:00:43.412 | ESM5.CME [CBV] 5 Min #12 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:43.413 | ESM5.CME [CBV] 5 Min #12 | Reloading chart. 2025-03-25 11:00:43.455 | Socket (2) | Socket gracefully closed by remote side. 2025-03-25 11:00:43.455 | Socket (2) | Closed. 2025-03-25 11:00:43.504 | ESM5.CME [CBV] 240 Min #10 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:43.505 | ESM5.CME [CBV] 240 Min #10 | Reloading chart. 2025-03-25 11:00:43.616 | ESM5.CME [CBV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:43.618 | ESM5.CME [CBV] 5 Min #1 | Reloading chart. 2025-03-25 11:00:43.641 | ESM5.CME [CBV] 5 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:43.642 | ESM5.CME [CBV] 5 Min #8 | Reloading chart. 2025-03-25 11:00:43.738 | ESM5.CME [CBV] 390 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:43.739 | ESM5.CME [CBV] 390 Min #5 | Reloading chart. 2025-03-25 11:00:43.808 | Loading market depth data. 2025-03-25 11:00:43.857 | Loaded depth data records for ESM5.CME 2025-03-24 from 2025-03-24 13:00:00.000000 to 2025-03-24 16:59:59.900000. 2025-03-25 11:00:43.872 | ESM5.CME [CBV] 390 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:43.872 | ESM5.CME [CBV] 390 Min #6 | Reloading chart. 2025-03-25 11:00:43.972 | ESM5.CME [CBV] 5 Min #1 | Reloading chart. 2025-03-25 11:00:44.004 | ESM5.CME [CBV] 240 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:44.005 | ESM5.CME [CBV] 240 Min #3 | Reloading chart. 2025-03-25 11:00:44.106 | ESM5.CME [CBV] 5 Min #9 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:44.107 | ESM5.CME [CBV] 5 Min #9 | Reloading chart. 2025-03-25 11:00:44.135 | ESM5.CME [CBV] 5 Min #12 | Reloading chart. 2025-03-25 11:00:44.260 | Loaded depth data records for ESM5.CME 2025-03-25 from 2025-03-24 17:00:00.014000 to 2025-03-25 10:24:22.311000. 2025-03-25 11:00:44.298 | ESM5.CME [CBV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2024-03-17 15:00:00 2025-03-25 11:00:44.324 | ESM5.CME [CBV] 5 Min #1 | Chart data loading complete. 2025-03-25 11:00:44.362 | ESM5.CME [CBV] 5 Min #8 | Reloading chart. 2025-03-25 11:00:44.536 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:00:44.547 | ESM5.CME [CBV] #4 | Download is complete for all contract months in chart. Proceeding with data load. 2025-03-25 11:00:44.548 | ESM5.CME [CBV] #4 | Reloading chart. 2025-03-25 11:00:44.585 | ESM5.CME [CBV] 240 Min #3 | Reloading chart. 2025-03-25 11:00:44.747 | ESM5.CME [CBV] 240 Min #10 | Reloading chart. 2025-03-25 11:00:44.936 | ESM5.CME [CBV] 5 Min #9 | Reloading chart. 2025-03-25 11:00:44.972 | ESM5.CME [CBV] 390 Min #5 | Reloading chart. 2025-03-25 11:00:45.162 | ESM5.CME [CBV] 390 Min #6 | Reloading chart. 2025-03-25 11:00:45.555 | ESM5.CME [CBV] #4 | Reloading chart. 2025-03-25 11:00:51.411 | Chart #9 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:00:51.411 | Chart #9 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:00:51.411 | ESM5.CME [CBV][M] 5 Min #9 | Chart data loading complete. 2025-03-25 11:00:51.520 | ESM5.CME [CBV][M] #4 | Chart data loading complete. 2025-03-25 11:00:57.619 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2025-03-25 11:00:57.619 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2025-03-25 11:00:57.619 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 216.66.0.130. 2025-03-25 11:00:58.042 | Rithmic Direct - DTC | Wrote file: Z:\Volumes\Sierra Chart\Sierra Chart\RithmicConnections.json. Size: 86257 2025-03-25 11:00:58.043 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 11:00:58.043 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 11:00:58.043 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:00:58.056 | DTC Client socket (1) | CloseSocket call. 2025-03-25 11:00:58.056 | DTC Client socket (1) | Closed. 2025-03-25 11:00:58.056 | Rithmic Direct - DTC | Disconnected. 2025-03-25 11:00:58.057 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:00:58.057 | Starting DelayedDownloadMonitoringTimer 2025-03-25 11:00:58.057 | Starting HDTimeoutTimer 2025-03-25 11:00:58.057 | Added historical Market Depth data request for ESM5.CME to the queue. 2025-03-25 11:00:58.057 | Market depth data recording state for symbol ESM5.CME is set to download 'Pending'. 2025-03-25 11:00:58.062 | Triggering next historical data download in queue. 2025-03-25 11:00:58.062 | HD Request # 2 | Downloading Market Depth data for ESM5.CME. Service: cme.marketdepth. 2025-03-25 11:00:58.183 | HD Request # 2 | Download start date-time: 2025-03-25 10:24:22.311000. 2025-03-25 11:00:58.183 | HD Request # 2 | Using server: ds28.sierracharts.com port 10149 2025-03-25 11:00:58.183 | Socket (1) | Creating socket. 2025-03-25 11:00:58.183 | Socket (1) | New receive buffer size: 0 2025-03-25 11:00:58.184 | Socket (1) | Connecting to IP: 67.214.125.5. 2025-03-25 11:00:58.294 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2025-03-25 11:00:58.294 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 11:00:58.298 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-03-25 11:00:58.298 | HD Request # 2 | Sending historical data logon request message. 2025-03-25 11:00:58.362 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2025-03-25 11:00:58.363 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. 2025-03-25 11:00:58.401 | HD Request # 2 | Requesting market depth data. Start date-time: 2025-03-25 10:24:22. Symbol: ESM25 2025-03-25 11:00:58.456 | HD Request # 2 | Decompressing data. 2025-03-25 11:00:58.467 | HD Request # 2 | Receiving market depth data for ESM5.CME starting at 2025-03-25 10:24:22.311000 2025-03-25 11:00:58.843 | HD Request # 2 | Timestamp of first market depth data file record written: 2025-03-25 10:24:22.311000. 2025-03-25 11:01:02.057 | 2025-03-25 11:01:02.058 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 11:01:02.058 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 11:01:02.058 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 11:01:02.060 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-03-25 11:01:02.060 | DTC Client socket (2) | New receive buffer size: 0 2025-03-25 11:01:02.060 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2025-03-25 11:01:03.037 | Socket (1) | CloseSocket call. 2025-03-25 11:01:03.038 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-03-25 11:01:03.038 | Historical data download thread signaled to stop. 2025-03-25 11:01:03.038 | HD Request # 2 | Received 399941 Market Depth data records from 2025-03-25 10:24:22.311000 to 2025-03-25 11:00:59.814000 (36.6 minutes. Delay: 3.2 seconds) and wrote 399941 records for ESM5.CME 2025-03-25 11:01:03.092 | Socket (1) | Socket gracefully closed by remote side. 2025-03-25 11:01:03.092 | Socket (1) | Closed. 2025-03-25 11:01:03.211 | HD Request # 2 | Completion time: 5s. 2025-03-25 11:01:03.211 | HD Request # 2 | Market Depth data download complete for ESM5.CME. Unique request ID: 2 2025-03-25 11:01:03.211 | Removing historical data download ID 2. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 240 Min #3 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] #4 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 240 Min #10 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 390 Min #5 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 390 Min #6 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 5 Min #9 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 5 Min #12 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | ESM5.CME [CBV][M] 5 Min #8 | Flagging to reload Intraday data on market depth download completion. 2025-03-25 11:01:03.211 | 2025-03-25 11:01:03.211 | No download requests in the queue to start downloads for. 2025-03-25 11:01:03.332 | ESM5.CME [CBV][M] 240 Min #3 | Reloading chart. 2025-03-25 11:01:03.500 | ESM5.CME [CBV][M] 5 Min #12 | Reloading chart. 2025-03-25 11:01:03.648 | ESM5.CME [CBV][M] 390 Min #6 | Reloading chart. 2025-03-25 11:01:03.812 | ESM5.CME [CBV][M] 5 Min #8 | Reloading chart. 2025-03-25 11:01:03.959 | ESM5.CME [CBV][M] 5 Min #9 | Reloading chart. 2025-03-25 11:01:03.998 | ESM5.CME [CBV][M] #4 | Reloading chart. 2025-03-25 11:01:04.131 | ESM5.CME [CBV][M] 240 Min #10 | Reloading chart. 2025-03-25 11:01:04.336 | ESM5.CME [CBV][M] 390 Min #5 | Reloading chart. 2025-03-25 11:01:09.148 | Chart #9 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:09.148 | ESM5.CME [CBV][M] 5 Min #9 | Chart data loading complete. 2025-03-25 11:01:10.331 | ESM5.CME [CBV][M] #4 | Chart data loading complete. 2025-03-25 11:01:22.060 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. 2025-03-25 11:01:22.060 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | New receive buffer size: 0 2025-03-25 11:01:22.060 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Connecting to IP: 216.66.0.130. 2025-03-25 11:01:22.478 | Rithmic Direct - DTC | Wrote file: Z:\Volumes\Sierra Chart\Sierra Chart\RithmicConnections.json. Size: 86257 2025-03-25 11:01:22.479 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 11:01:22.479 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 11:01:22.479 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:01:22.490 | DTC Client socket (2) | CloseSocket call. 2025-03-25 11:01:22.490 | Rithmic Direct - DTC | Disconnected. 2025-03-25 11:01:22.490 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:01:22.490 | DTC Client socket (2) | Closed. 2025-03-25 11:01:22.729 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | CloseSocket call. 2025-03-25 11:01:22.729 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. 2025-03-25 11:01:22.799 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. 2025-03-25 11:01:22.800 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Closed. 2025-03-25 11:01:26.492 | 2025-03-25 11:01:26.492 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 11:01:26.492 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 11:01:26.493 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 11:01:26.494 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 11:01:26.494 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 11:01:26.494 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 11:01:44.232 | Chart #12 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:44.232 | Chart #12 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:44.232 | Chart #12 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:44.232 | ESM5.CME [CBV][M] 5 Min #12 | Chart data loading complete. 2025-03-25 11:01:45.238 | + Loading additional symbol data. 2025-03-25 11:01:46.495 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. 2025-03-25 11:01:46.495 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 0 2025-03-25 11:01:46.496 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 216.66.0.130. 2025-03-25 11:01:47.281 | Chart #8 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:47.281 | Chart #8 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:47.281 | ESM5.CME [CBV][M] 5 Min #8 | Chart data loading complete. 2025-03-25 11:01:47.287 | Rithmic Direct - DTC | Wrote file: Z:\Volumes\Sierra Chart\Sierra Chart\RithmicConnections.json. Size: 86257 2025-03-25 11:01:47.288 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 11:01:47.288 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 11:01:47.288 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:01:47.325 | Chart #6 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:47.325 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:47.325 | Chart #6 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:47.325 | ESM5.CME [CBV][M] 390 Min #6 | Chart data loading complete. 2025-03-25 11:01:47.344 | Chart #10 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:47.344 | ESM5.CME [CBV][M] 240 Min #10 | Chart data loading complete. 2025-03-25 11:01:47.359 | ESM5.CME [CBV][M] 390 Min #5 | Chart data loading complete. 2025-03-25 11:01:47.617 | DTC Client socket (1) | CloseSocket call. 2025-03-25 11:01:47.617 | Rithmic Direct - DTC | Disconnected. 2025-03-25 11:01:47.618 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:01:47.618 | DTC Client socket (1) | Closed. 2025-03-25 11:01:47.619 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | CloseSocket call. 2025-03-25 11:01:47.619 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 11:01:47.685 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. 2025-03-25 11:01:47.685 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Closed. 2025-03-25 11:01:48.146 | Loading market depth data. 2025-03-25 11:01:48.151 | Loaded depth data records for ESH5.CME 2025-03-15 from 00:00:00.000000 to 00:00:00.000000. 2025-03-25 11:01:48.157 | Loaded depth data records for ESH5.CME 2025-03-16 from 00:00:00.000000 to 00:00:00.000000. 2025-03-25 11:01:48.217 | Loaded depth data records for ESM5.CME 2025-03-16 from 2025-03-16 14:00:00.874000 to 2025-03-16 16:59:59.867000. 2025-03-25 11:01:49.519 | Loaded depth data records for ESM5.CME 2025-03-17 from 2025-03-16 17:00:00.042000 to 2025-03-17 16:59:58.506000. 2025-03-25 11:01:51.099 | Loaded depth data records for ESM5.CME 2025-03-18 from 2025-03-17 17:00:00.000000 to 2025-03-18 16:59:59.897000. 2025-03-25 11:01:51.619 | 2025-03-25 11:01:51.619 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 11:01:51.619 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 11:01:51.619 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 11:01:51.620 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 11:01:51.620 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 11:01:51.620 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 11:01:52.493 | Loaded depth data records for ESM5.CME 2025-03-19 from 2025-03-18 17:00:00.030000 to 2025-03-19 16:59:59.045000. 2025-03-25 11:01:54.072 | Loaded depth data records for ESM5.CME 2025-03-20 from 2025-03-19 17:00:00.051000 to 2025-03-20 16:59:59.950000. 2025-03-25 11:01:55.520 | Loaded depth data records for ESM5.CME 2025-03-21 from 2025-03-20 17:00:00.012000 to 2025-03-21 12:59:59.999000. 2025-03-25 11:01:55.521 | Loaded depth data records for ESM5.CME 2025-03-22 from 00:00:00.000000 to 00:00:00.000000. 2025-03-25 11:01:55.561 | Loaded depth data records for ESM5.CME 2025-03-23 from 2025-03-23 14:00:02.154000 to 2025-03-23 16:59:59.822000. 2025-03-25 11:01:56.405 | Loaded depth data records for ESM5.CME 2025-03-24 from 2025-03-23 17:00:00.000000 to 2025-03-24 16:59:59.900000. 2025-03-25 11:01:56.773 | Loaded depth data records for ESM5.CME 2025-03-25 from 2025-03-24 17:00:00.014000 to 2025-03-25 11:00:41.114000. 2025-03-25 11:01:56.793 | Chart #3 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:56.793 | Chart #3 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:56.812 | ESM5.CME [CBV][M] 240 Min #3 | Chart data loading complete. 2025-03-25 11:01:56.873 | ESM5.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-03-25 11:01:56.997 | ESM5.CME [CBV][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-03-25 11:01:57.183 | ESM5.CME[M] 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-03-25 11:01:57.185 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-03-25 11:01:57.272 | ESM5.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-03-25 11:02:11.622 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. 2025-03-25 11:02:11.623 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 0 2025-03-25 11:02:11.623 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 216.66.0.130. 2025-03-25 11:02:12.045 | Rithmic Direct - DTC | Wrote file: Z:\Volumes\Sierra Chart\Sierra Chart\RithmicConnections.json. Size: 86257 2025-03-25 11:02:12.047 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 11:02:12.047 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 11:02:12.047 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:02:12.058 | DTC Client socket (1) | CloseSocket call. 2025-03-25 11:02:12.058 | Rithmic Direct - DTC | Disconnected. 2025-03-25 11:02:12.058 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 11:02:12.058 | DTC Client socket (1) | Closed. 2025-03-25 11:02:12.299 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | CloseSocket call. 2025-03-25 11:02:12.299 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 11:02:12.369 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. 2025-03-25 11:02:12.370 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Closed. 2025-03-25 11:02:16.059 | 2025-03-25 11:02:16.060 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-03-25 11:02:16.060 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2025-03-25 11:02:16.061 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2025-03-25 11:02:16.065 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 11:02:16.066 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 11:02:16.066 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. |
| [2025-03-25 18:55:44] |
| John - SC Support - Posts: 39362 |
|
Rithmic is having issues with their Chicago-area servers. Others have stated that connecting to a non-Chicago area server has worked for them (Sao Paulo in particular was mentioned as working)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 19:01:42] |
| Alex Q - Posts: 114 |
|
Bingo. Worked like a charm, thank you!
|
| [2025-03-25 22:28:21] |
| hilario nuno - Posts: 3 |
|
I am still stuck with this same issue, not being able to connect Apex - Rithmic Not sure what do? |
| [2025-03-26 07:53:50] |
| Sierra_Chart Engineering - Posts: 19276 |
|
You should be able to connect now to the Chicago Rithmic servers. We do not observe any further problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-27 17:17:04] |
| User419638 - Posts: 2 |
|
Hi, I am on current Service Package 5 and unable to receive live date. Please help me to get live data feed for my account. Thank you for your help! Lakhbir Date Time Of Last Edit: 2025-03-27 17:17:29
|
| [2025-03-27 17:35:20] |
| John - SC Support - Posts: 39362 |
|
In order to be able to connect to real-time data and trading services, you need to be on one of the "Integrated" packages. Right now, you are on the "Base Advanced" package, which does not allow for connectivity. Refer to the information for the packages at the following link: Description of Service Packages and Pricing: Packages To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package What are the exchanges for which you are wanting real-time data? If you are wanting to connect to a trading account, then what broker/trading service are you using? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-27 17:45:19] |
| User419638 - Posts: 2 |
|
Thank you for reply! I am using Apex account (Tradovat) and Get funded Now account. Is it possible to connect through either of the accounts? if yes, how?
|
| [2025-03-27 18:11:34] |
| John - SC Support - Posts: 39362 |
|
Tradovate does not allow for connectivity with Sierra Chart, so if you are using Tradovate with APEX, then this will not work. We do not know what service "Get Funded Now" uses. Most Prop firms use Rithmic, and we know APEX has a Rithmic option. You can connect Sierra Chart to Rithmic. Refer to the information here: Rithmic Trading Platform Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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