Support Board
Date/Time: Sat, 19 Apr 2025 09:56:09 +0000
Prop Firm - APEX -Connection issues
View Count: 118
| [2025-03-25 13:54:01] |
| User837393 - Posts: 145 |
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Hello, Since this morning I can not connect to my prop-firm account. The bar stays yellow with a "connecting" message. Is there any connectivity issues this morning or maybe a software update is requried ? Best regards, |
| [2025-03-25 13:57:42] |
| RafterJ - Posts: 3 |
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I am dealing with the same issue this morning. Anyone help yet?
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| [2025-03-25 13:58:31] |
| Sierra_Chart Engineering - Posts: 19276 |
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Rithmic is having a problem with their Chicago server for Sierra Chart. We have notified them about this. This is a Rithmic issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-25 13:58:39
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| [2025-03-25 14:00:26] |
| sc-lv-0121 - Posts: 14 |
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Use a different location @User837393, I tried Sao Paulo, others have tried Frankfurt, not ideal but a workaround. Try this at your own risk |
| [2025-03-25 14:06:49] |
| User837393 - Posts: 145 |
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...seems like its working now ...
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| [2025-03-25 14:07:32] |
| Sierra_Chart Engineering - Posts: 19276 |
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From Rithmic: Rithmic is experiencing an ISP outage and is working on a resolution.
While Rithmic Operations are working with the ISP on a resolution, file uploads have been paused. The issue may also affect Sierra Charts connections via the Chicago Gateway. Rithmic Support will follow up with more updates once available. For the time being try using a server other than a Chicago server. You can control this through Global Settings >> Data/Trade Service Settings >> Main Settings >> Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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