Support Board
Date/Time: Sat, 19 Apr 2025 09:56:12 +0000
Please add micro wheat, soy, corn CME symbols
View Count: 385
| [2025-03-07 09:28:18] |
| bozo_j - Posts: 9 |
|
Hi guys, I am configuring a chart with large contract (ES/GC/CL...) as the base symbol, but with the micro futures equivalent as the Trade And Current Quote symbol. I am using SC data with Interactive Brokers trading service. It is all working fine for the aforementioned contracts and the micros are entered in the global Symbol Settings for these big contracts as Trade And Current Quote symbol. But then I tried to do the same with CBOT AG futures (e.g. ZW) and their equivalent micro contracts for Trade And Current Quote symbol and it does not want to work. The chart shows the correct data (big contract), but DOM although it does recognise to use the micro (e.g. MZW-202505-CBOT) for trading (it correctly displays it after the slash in the Titlebar of the window), it shows wrong configuration of tick size, value etc. The trade on the DOM *does* trigger the correct micro contract order (I can verify in IB TWS), but DOM is all wrong. What is also weird is if I go to the chart for micro itself (MZW-202505-CBOT), it complains that the "Symbol settings not found for the current service" while at the same time showing the correct graph data. I have manually added the definition for a new MZW symbol in the Symbol settings, restarted the app, nothing helped to get rid of this error message. Can you: 1. Please help with my issue. 2. Add the CBOT AG micros to your global symbols database, for: corn, wheat and soybeans. 3. Only for this case with CBOT AG futures, Sierra is not showing open orders (for the micros being actually traded) on the chart. Again, this is with IB trading service and orders 100% exist in TWS; the orders on other futures are showing up fine. Also, all the orders are showing fine in Trade Positions in Sierra. I suppose this is related to the problem with recognising the correct symbol for micro, and that it will be resolved when this is done. Thank you and kind regards, Bozo Date Time Of Last Edit: 2025-03-07 09:37:40
|
| [2025-03-10 14:35:36] |
| Sierra_Chart Engineering - Posts: 19276 |
|
We are working on setting up these symbols for Interactive Brokers. This will resolve all of the issues. You will need to use the exact symbol that we will be adding in File >> Find Symbol >> Futures - CBOT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-10 14:36:01
|
| [2025-03-12 17:35:44] |
| bozo_j - Posts: 9 |
|
Can you please notify here once you do it, and provide instructions on what needs to be updated/caches cleared for it to show up? Thanks in advance!
|
| [2025-03-17 06:49:06] |
| bozo_j - Posts: 9 |
|
I see that you have added the micro AG symbols, thank you. Unfortunately, although the "Symbol settings not found for the current service" error no longer shows, the orders are still not displayed in the chart nor in the trading DOM, and (although no orders are shown in DOM) the DOM shows nonsensical (really huge) P/L values. Tick size and value seem to be fine (when I check both your global Symbol settings for e.g MZW and chart settings for the trading DOM), and the symbol is 100% the same (e.g. ZW-202505-CBOT with MZW-202505-CBOT-USD micro shown both in the chart and in the trading DOM). I have tried to redownload the data, restart the application etc. and did not notice any changes. If it might help, when I go directly to a micro chart/DOM, e.g. for MZW-202505-CBOT-USD the same thing happens in the DOM. So, it is not related to the big contract->micro mapping itself. This must be a case of something stupid that needs to be done, like clearing a specific cache, but I am new to Sierra and have ran out of obvious options to try. Please help! :) Date Time Of Last Edit: 2025-03-17 06:52:39
|
| [2025-03-17 07:41:11] |
| Sierra_Chart Engineering - Posts: 19276 |
|
No, there is no cache. So let us understand this clearly. When you open a chart for: MZW-202505-CBOT-USD and you enable trading for the chart: Chart Trading and the Chart DOM: Entering Orders From the Chart And you submit an order, you do not see the order in the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-17 08:24:46] |
| bozo_j - Posts: 9 |
|
I think I know what the issue is. In case of micro wheat, and I think all the other AG micros, IB shows the price in TWS as e.g. "5.670" but the DOM shows the prices for the big contract, e.g. "567.00" (I am now talking about a case where I am viewing the big contract, and trading the micros). So the order DOES show, but it is down near the zero point of the contract (at value 5.67, instead of 567) which is besides being incorrect very hard to see unless you scale the contract a lot out in the chart. DOM won't scroll down to 0, but I think it is the same issue, which would explain the enormous P/L numbers. So there is a 100x mismatch between IB AG micros and your symbols. I have tried to set the multipliers for MZW micro to "0.01", but that helps only when I open this symbol directly, and it does not change the chart/DOM for the big contract, which is still using the default multiplier of 1. Can you please update the Global symbols for everybody for this to be fixed reliably? Thank you. Date Time Of Last Edit: 2025-03-17 08:56:38
|
| [2025-03-17 16:33:33] |
| John - SC Support - Posts: 39362 |
|
We do not understand how Interactive Brokers has a price of "5.67" when the actual price should be "567.00". This doesn't make any sense and if this is at the core of the issue, then it is something that Interactive Brokers needs to resolve. This could also be the issue with the P/L, but we want to point out that when you are using a "Trade and Current Quote Symbol" then you need to ensure the "Currency Value per Tick" for that chart is set for the "Trade and Current Price Symbol". Refer to the following: Chart Settings: Updating Currency Value per Tick for Trade Symbol For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-18 06:33:07] |
| Sierra_Chart Engineering - Posts: 19276 |
|
We will fix this: I think I know what the issue is. In case of micro wheat, and I think all the other AG micros, IB shows the price in TWS as e.g. "5.670" but the DOM shows the prices for the big contract, e.g. "567.00" (I am now talking about a case where I am viewing the big contract, and trading the micros).
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-18 06:50:49] |
| Sierra_Chart Engineering - Posts: 19276 |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. And then apply the settings to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-18 06:51:51
|
| [2025-03-21 08:46:56] |
| bozo_j - Posts: 9 |
|
Hi Sierra_Chart Engineering, thanks, I tried all of this, it did not change anything. Sierra still recognizes the order price (in TWS) of the micro order as e.g. 5.755, so it shows in the DOM an on the chart down near the zero line, if e.g. the actual big contract price is 575.50. There needs to be some mapping for visual and P/L calculation purposes, where you would map IB's micro order price to the actual price in the chart for this to work. So all the symptoms I had before are still a problem. Date Time Of Last Edit: 2025-03-21 08:48:24
|
| [2025-03-24 08:11:31] |
| Sierra_Chart Engineering - Posts: 19276 |
|
We tested this and we do not observe any problem with MZW using TWS. This is what we see for the chart and order: https://www.sierrachart.com/image.php?Image=174280385696.png The order looks just fine on the chart. We can modify it and cancel it. No problems at all. We are testing on the TWS demo. Show us a chart of what you are seeing. Instructions: Provide an image of the chart or Trade DOM, by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-24 08:12:58
|
| [2025-03-26 08:18:59] |
| bozo_j - Posts: 9 |
|
Hello, I have tried it now and it works exactly as you wrote, thank you! I think I have found a bug which was causing it not to work on my side. 1. When a Trade And Current Quote symbol is added in Symbol Settings, and the chart is configured to use it, it works fine. I am using a Quote Board to switch between symbols, and it is linked to the chart. BUT if I then click on another symbol in the Quote Board (which does not have a custom symbol configured in Symbol Settings), Trade And Current Quote for the chart remains the old one, the one configured for the previous chart/symbol. This is really annoying, as the only way to fix it is to add the Trade And Current Quote symbol for each contract I am using, so that I don't accidentally end up sending an order to a wrong symbol (since the chart remembers the old symbol). So to reproduce the issue you just have to first use a symbol which has Trade And Current Quote symbol set in the chart (and global Symbol Settings for this future), and then move to other symbols which don't have it, and you should see the old symbol still configured in the chart. I think the chart/DOM should reset this field whenever it switches to a new symbol, which should solve these issues. 2. To recapitulate, trading CBOT AG micros if viewing them on the same micro chart now works. What still does not is trading CBOT micros on a big contract chart while using the micros only for trading purposes. The reason is the same as before - DOM/chart is displaying amounts in cents, while the IB micros are in dollars so the order gets rejected by IB. Date Time Of Last Edit: 2025-03-26 17:47:04
|
| [2025-03-27 08:29:39] |
| Sierra_Chart Engineering - Posts: 19276 |
|
1. Refer to the following: Chart Settings: Clear Trade and Current Quote Symbol on Symbol Change (Chart >> Chart Settings >> Trading menu) This option already exists and what you want is the standard behavior, at least previously. But there were users who wanted different behavior. So we added an option to do what you want. 2. What still does not is trading CBOT micros on a big contract chart while using the micros only for trading purposes. The reason is the same as before - DOM/chart is displaying amounts in cents, while the IB micros are in dollars so the order gets rejected by IB.
The solution to this kind of problem is explained here:Sierra Chart Teton Futures Order Routing: Using Trade Symbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-27 15:12:09] |
| bozo_j - Posts: 9 |
|
1. Great, it all works now. Thank you. 2. Does this work with Interactive Brokers trading service or only with Teton? Thanks again for the great assistance! |
| [2025-03-27 15:56:55] |
| John - SC Support - Posts: 39362 |
|
The items referenced in item #2 apply to other services besides Teton. It was first an item in Teton, but due to other changes it also applies to other services as needed. So it is occurring with Interactive Brokers in this particular case.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: