Support Board
Date/Time: Mon, 21 Apr 2025 13:17:26 +0000
Connected to Rithmic Data Feed and my Teton CME Order Routing Account # shows up instead
View Count: 134
| [2025-03-06 15:49:52] |
| SomeRandomUser - Posts: 150 |
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I switched the datafeed from Teton CME Order Routing (live brokerage account) over to my Rithmic account for TopStep. My live account number is showing up in the trade window instead of the TopStep account and whenever I try to submit an order it creates a ghost order that shows up, is uncancellable, and is never filled. My TopStep accounts are not showing up in the dropdown box. Account connection is green. Sierra Chart is Version 2744. Never had this problem before and unsure how to proceed. Date Time Of Last Edit: 2025-03-06 15:57:32
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| [2025-03-06 16:15:18] |
| John - SC Support - Posts: 39362 |
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When your "Current Selected Service" is set to "Rithmic Direct - DTC", then get us your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-06 16:22:41] |
| SomeRandomUser - Posts: 150 |
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2025-03-06 11:22:01.349 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-03-06 11:22:01.602 | Rithmic Direct - DTC | Requesting Trade Positions data. 2025-03-06 11:22:06.758 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-03-06 11:22:06.758 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-03-06 11:22:06.983 | Denali Data Feed (Market Orders Data) | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-03-06 11:22:06.983 | Denali Data Feed (Market Orders Data) | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-03-06 11:22:07.261 | TradeActivity files query time: 0.015161 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:07.932 | TradeActivity files query time: 0.542404 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:07.937 | TradeActivity files query time: 0.004972 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:08.828 | TradeActivity files query time: 0.468467 seconds. Entries: 0. Current queries: 4 2025-03-06 11:22:08.832 | TradeActivity files query time: 0.004846 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:08.838 | TradeActivity files query time: 0.005246 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:09.295 | TradeActivity files query time: 0.457553 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:10.978 | TradeActivity files query time: 0.409055 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:12.533 | TradeActivity files query time: 0.507738 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:13.105 | TradeActivity files query time: 0.571948 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:13.897 | TradeActivity files query time: 0.509773 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:13.901 | TradeActivity files query time: 0.003224 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:13.904 | TradeActivity files query time: 0.003174 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:14.967 | TradeActivity files query time: 0.425417 seconds. Entries: 0. Current queries: 4 2025-03-06 11:22:14.970 | TradeActivity files query time: 0.003200 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:14.974 | TradeActivity files query time: 0.003478 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:15.427 | TradeActivity files query time: 0.453562 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:17.242 | TradeActivity files query time: 0.408029 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:17.746 | TradeActivity files query time: 0.377247 seconds. Entries: 0. Current queries: 4 2025-03-06 11:22:18.095 | TradeActivity files query time: 0.349280 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:18.432 | TradeActivity files query time: 0.336851 seconds. Entries: 0. Current queries: 4 2025-03-06 11:22:18.755 | TradeActivity files query time: 0.323092 seconds. Entries: 0. Current queries: 3 2025-03-06 11:22:19.073 | TradeActivity files query time: 0.317348 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:19.393 | TradeActivity files query time: 0.320012 seconds. Entries: 0. Current queries: 1 2025-03-06 11:22:21.897 | TradeActivity files query time: 0.273533 seconds. Entries: 0. Current queries: 2 2025-03-06 11:22:22.167 | TradeActivity files query time: 0.269577 seconds. Entries: 0. Current queries: 1 |
| [2025-03-06 16:24:18] |
| SomeRandomUser - Posts: 150 |
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As an update, it's showing the last connected trade account that was successfully used. I switched over to "Trading Evaluator" for demo, then back to Rithmic DTC, and now my demo account is showing up in the pulldown menu when connecting to Rithmic.
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| [2025-03-06 16:35:51] |
| John - SC Support - Posts: 39362 |
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Your log is a bit odd, as we see the following: 2025-03-06 11:22:01.349 | Rithmic Direct - DTC | Requesting trade accounts from server.
But then there is no additional line showing the number of accounts that have been retrieved. You would normally see something like the following: Received 1 accounts from service.
We just had someone else who had an issue similar to this where the accounts were not showing. In their case, the problem was the length of the trading account names. These need to be less than 31 characters. Please check with your broker and see if your Rithmic account names are less than 31 characters, if not, then have them changed to be so. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-06 16:39:03] |
| SomeRandomUser - Posts: 150 |
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Account name is 24 characters, so there shouldn't be a problem there. I've used Rithmic successfully for about two years now without this issue and it only started happening today. I'll check back tomorrow and see if the problem resolves itself. If not, what might the next step be? |
| [2025-03-06 16:43:37] |
| John - SC Support - Posts: 39362 |
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The next step is to ask Rithmic about this. They are the ones that own the interface software, and for some reason the accounts are not being sent over.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-06 17:56:23] |
| SomeRandomUser - Posts: 150 |
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Update: There was a problem on TopStep's end. My accounts were nuked for some unknown reason. Working with them to solve the problem. Thank you for your assistance. |
| [2025-03-06 21:17:12] |
| John - SC Support - Posts: 39362 |
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Glad you got it figured out.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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