Support Board
Date/Time: Mon, 21 Apr 2025 13:23:33 +0000
Denali feed reactivated and data won’t load.
View Count: 118
| [2025-03-05 18:56:56] |
| User196614 - Posts: 18 |
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Hello, my Denali data for cme was deactivated due to lack of payment. I payed and re activated it but data won’t load. At first I thought I needed to reconnect to my live account so I reconnected to iron beam through data/trade services and connection is successful. Green connection bar shows and my account balance also shows, but data won’t load. I also updated Sierra to newest version thinking it may have to do with that and data still won’t load. Also when I go to select a symbol, I find it unusual that no symbols show up where all the symbol lists show up regularly. I searched online on previous support tickets and found a post about going to symbol settings and clicking “update from server” and it did nothing, I also unchecked “use custom symbol settings value” and still nothing. I ran out of ideas of what else to do to regain connection. Can you help? Thanks |
| [2025-03-05 22:17:51] |
| John - SC Support - Posts: 39362 |
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There was a change made to the symbols on the back-end that caused this. If you are still having a problem then download the symbols by following these instructions: Global Symbol Settings: Update Symbol Settings We apologize for the inconvenience. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-07 17:33:16] |
| Sierra_Chart Engineering - Posts: 19285 |
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Also when I go to select a symbol, I find it unusual that no symbols show up where all the symbol lists show up regularly. Let us know if you still have a problem with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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