Support Board
Date/Time: Mon, 21 Apr 2025 14:17:25 +0000
Post From: Denali feed reactivated and data won’t load.
| [2025-03-05 18:56:56] |
| User196614 - Posts: 18 |
|
Hello, my Denali data for cme was deactivated due to lack of payment. I payed and re activated it but data won’t load. At first I thought I needed to reconnect to my live account so I reconnected to iron beam through data/trade services and connection is successful. Green connection bar shows and my account balance also shows, but data won’t load. I also updated Sierra to newest version thinking it may have to do with that and data still won’t load. Also when I go to select a symbol, I find it unusual that no symbols show up where all the symbol lists show up regularly. I searched online on previous support tickets and found a post about going to symbol settings and clicking “update from server” and it did nothing, I also unchecked “use custom symbol settings value” and still nothing. I ran out of ideas of what else to do to regain connection. Can you help? Thanks |