Support Board
Date/Time: Mon, 21 Apr 2025 13:26:49 +0000
Request for Assistance with enabling OpenGL on MacOS via Parallels Desktop
View Count: 231
| [2025-03-03 21:02:10] |
| User932063 - Posts: 10 |
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Hello, I fully understand that providing Sierra Chart support for virtual machine setups is generally beyond your scope. However, I would greatly appreciate any guidance or suggestions you could offer to point me in the right direction, or to determine if this issue might have a simpler fix on your end. My current setup is as follows: * macOS 15.3.1 * Parallels Desktop 20 * Sierra Chart 2744 64-Bit I'm experiencing difficulty enabling OpenGL within Sierra Chart. Specifically: * In the x86 version, the "Use OpenGL for Chart Graphics" checkbox can be checked, saved, and exited. However, upon restarting Sierra Chart, the box is unchecked again. My understanding from the documentation suggests this indicates Sierra Chart cannot detect a compatible OpenGL version. * In the Arm version, the "Use OpenGL for Chart Graphics" checkbox is entirely greyed out. I attempted a troubleshooting step from the forums — running Sierra Chart in administrator mode — but unfortunately, that did not resolve the issue. Could you clarify exactly what criteria for OpenGL that Sierra Chart is checking for? Additionally, is there any metadata or configuration setting I could modify that might address the issue? For reference, here is a detailed gist of my current OpenGL graphics configuration obtained using GLView. This was obtained from within Windows 11 running inside Parallels: https://gist.github.com/brettgoulder/ce448722269603329d741c4787f69e70 Thank you very much for your time and any assistance you can provide. Best regards, Brett |
| [2025-03-04 14:24:20] |
| seandunaway - Posts: 348 |
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the last working version was 2662 it was disabled after 2668 because it was throwing some exceptions relevant: unhandled exception in 2666 arm64 safe mode Date Time Of Last Edit: 2025-03-04 14:24:57
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| [2025-03-04 17:03:00] |
| User932063 - Posts: 10 |
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> it was disabled after 2668 because it was throwing some exceptions That is one part of the mystery solved. Thank you. I am still having trouble enabling x86 via Parallels. Just for confirmation, I did an additional test to check whether I can enable it via VMWare Fusion, and it works over there without issues. Here is a report on the VMWare OpenGL config: https://gist.github.com/brettgoulder/2803d1710ca3a7f9f9eecff75924a409 Compared to my gist above, I guess the main difference between the two is the GLSLVersion under Parallels is 4.1 while under VMWare it is 4.3. Would someone from Sierra be able to comment whether there is a minimum OpenGL version that SC looks for? |
| [2025-03-04 17:34:56] |
| seandunaway - Posts: 348 |
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it's tricky because just a few versions ago, we ran into an issue where the x64 translation to arm64 when using the number bars study is causing an invalid instruction.. it seems to be very much outside of sc's control at some translation layer so i'm not sure relying on the x64 version is a long term solution i also hope to get opengl support back in arm64 sc relevant: Numbers Bars Malfunction/Exception Issue Date Time Of Last Edit: 2025-03-04 17:42:30
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