Support Board
Date/Time: Tue, 22 Apr 2025 05:20:12 +0000
Denali data feed deactivated without any reason
View Count: 122
| [2025-02-03 06:56:01] |
| User732268 - Posts: 1 |
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Hello.I saw a message saying that Denali data feed deactivated but I paid 150usd on 31 January and now it’s deactivated.Why guys?I paid for it.Please help as soon as possible because I am full time trader and I have to trade.Thanks
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| [2025-02-03 07:18:09] |
| Sierra_Chart Engineering - Posts: 19290 |
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We are checking on this but for now, manually reactivate it from here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-03 07:20:45] |
| Sierra_Chart Engineering - Posts: 19290 |
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You paid 200 USD on 2025-01-30 17:05:21 However, you activated the CME professional exchange for 150 USD on January 30! That only paid for one day. We cannot change this. This is the policy of the exchange. And then there is another 150, that had to be paid on February 1 but you had an insufficient balance: 2025-02-01 00:05:31 ** Denali Data Feed: Updated the Auto-Renew status for CM to (0). Reason: Insufficient account balance for renewal.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-03 07:23:20
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