Support Board
Date/Time: Tue, 22 Apr 2025 10:38:41 +0000
Black screen
View Count: 156
| [2025-01-31 17:51:43] |
| UserOlivL812 - Posts: 2 |
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Hello, When I switch from Daily to 1h time period, the screen goes black and I have no more data Can you tell me where does the problem come from ? Thanks in advance, Regards |
 Capture d'écran 2025-01-31 150544.png / V - Attached On 2025-01-31 17:51:31 UTC - Size: 79.23 KB - 32 views Capture d'écran 2025-01-31 150613.png / V - Attached On 2025-01-31 17:51:38 UTC - Size: 48.91 KB - 34 views |
| [2025-01-31 18:28:37] |
| John - SC Support - Posts: 39395 |
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We see that you have the charts labeled as "Footprint", therefore we assume you are using the "Numbers Bars" study. If this is correct, then make sure that you have your data set to be stored in 1 tick increments, otherwise the Numbers Bars will not work properly. Refer to the following setting: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) As noted in the section linked above, you will need to redownload the data if you change the setting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-31 22:46:26] |
| Sierra_Chart Engineering - Posts: 19305 |
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The actual issue is you are using the wrong symbol. Refer to: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols You need to use the correct symbols for Teton order routing. You can use data that has a timeframe greater than 1 tick with Numbers Bars but there is less accuracy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-31 22:47:45
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