Support Board
Date/Time: Tue, 22 Apr 2025 02:30:37 +0000
SR3 Data Feed Visibility Issue in Sierra Chart with Rithmic Connection
View Count: 154
| [2025-01-30 18:35:42] |
| User226793 - Posts: 174 |
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Subject: SR3 Data Feed Visibility Issue in Sierra Chart with Rithmic Connection Dear Sierra Chart Support, I am experiencing an issue where I cannot see the SR3 data feed in Sierra Chart while connected through Rithmic. I have confirmed directly with Rithmic that this feed exists, and I am attaching a screenshot from R | Trader Pro showing the SR3 exchange symbols with their 1-digit year codes for reference. Could you please: - Verify if there are any specific settings needed to enable viewing of these SR3 symbols in Sierra Chart - Confirm if there are any known compatibility issues between Sierra Chart and this particular Rithmic feed - Provide guidance on how to resolve this visibility issue I can provide additional information if needed to help diagnose this problem. Thank you for your assistance. Best regards, |
| [2025-01-30 20:43:02] |
| John - SC Support - Posts: 39395 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-11 18:45:04] |
| Sierra_Chart Engineering - Posts: 19290 |
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Regarding the SR3 symbol when using Rithmic, we had to set this up and that is now done: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-11 18:45:11
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