Support Board
Date/Time: Mon, 21 Apr 2025 23:38:58 +0000
Error-Synchronized Internal Position quantity to current Service Position quantity.
View Count: 202
| [2025-01-21 21:56:05] |
| MisterD88 - Posts: 4 |
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Hello, since start of 2025 i have the problem that order fills of trading evaluator are not tracked properly anymore. When an order gets filled following messages can be found in the Trade Activity Log (for exmaple last few lines in the screenshot attached): " Internally marking as canceled. No order update from server. Trade Account: (not specified). Internal cancel Synchronized Internal Position quantity to current Service Position quantity. New Internal Position quantity: 0 Removing Position with quantity of 0 " The strange thing is, that the account value updates properly but the statistics are broken. Kindly asking for help. Thank you. Best Regards |
 Screenshot 2025-01-21 223834_error.png / V - Attached On 2025-01-21 21:50:42 UTC - Size: 246.4 KB - 35 views |
| [2025-01-22 05:54:06] |
| Sierra_Chart Engineering - Posts: 19290 |
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Messages like this are expected if Sierra Chart was disconnected for a period of time from the Trading Evaluator service, and order fills have occurred and then connected after: Synchronized Internal Position quantity to current Service Position quantity
Why exactly do you say this ?: since start of 2025 i have the problem that order fills of trading evaluator are not tracked properly anymore.
We need a precise explanation. This does not tell us anything.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 06:12:42] |
| Sierra_Chart Engineering - Posts: 19290 |
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We just did testing now of the trading evaluator where an order fill occurred when disconnected. When reconnected, the Trade Position quantity updated. There will be some delay, 8 seconds, because it is out of sync with the current position that Sierra Chart has. And the missing order fill was downloaded. Everything works correctly. Make sure you are on an up-to-date version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-22 06:13:00
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| [2025-02-08 13:34:24] |
| MisterD88 - Posts: 4 |
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Unfortunately updating the sierra chart version did not help. What i dont understand: The open positions in my demo account calculate completely right. Winning trades are added correctly, and losing trades are subtracted correctly. But if i wanna check the statistics, nothing shows up from the beginning of Year 2025. Which data shall i provide for you to be able to check it? |
| [2025-02-09 01:03:53] |
| Sierra_Chart Engineering - Posts: 19290 |
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We do not know what you are referring to: demo account
Are you referring to a particular Trading service? Which one. Are you referring to Trade Simulation Mode? But if i wanna check the statistics, nothing shows up from the beginning of Year 2025. Do you see the trade activity data files, for those dates?: Trade Activity Log: Determining Existence of Trade Activity through Files Trade Activity Log instructions: Trade Activity Log: Common Instructions to Set Trade Activity Log Display Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-09 01:04:31
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| [2025-02-10 21:22:45] |
| MisterD88 - Posts: 4 |
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Demo account = Account with Simulated Money created in the Trade Positions Window Selected Service = Trading Evaluator [trading] Yes i refer to Trade Simulation Mode. In the trade activity log i see data until 2025-02-10, but when i try to get the statistics until today it shows me a last fill on 2025-01-09 18:14:56, even if i had several trades after that date. Please find attached the latest trade activity log file. |
Private File |
| [2025-02-19 07:30:22] |
| Sierra_Chart Engineering - Posts: 19290 |
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Yes i refer to Trade Simulation Mode. Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-20 06:57:19
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