Support Board
Date/Time: Wed, 05 Feb 2025 19:11:02 +0000
Countdown Timer is showing wrong values
View Count: 163
| [2025-01-10 13:59:55] |
| User197029 - Posts: 51 |
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Hello! I’m experiencing an issue with my setup: I’m using a 5-minute bar chart with the Countdown Timer study enabled. However, when the timer shows around 8 seconds remaining, it suddenly jumps to 5:06, and a new bar begins to draw. I’m not sure if this is related to the new timer settings you’ve implemented. I’ve included a screenshot of my current Timer Management settings for reference. I’ve tried adjusting them, but the issue persists. Should add that I am on SC V2726 Date Time Of Last Edit: 2025-01-10 14:00:33
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| [2025-01-10 20:53:53] |
| Sierra_Chart Engineering - Posts: 18290 |
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Your computer clock may not be accurate. Use NTP: Network Time Protocol Client Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-13 08:53:22] |
| User197029 - Posts: 51 |
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I have tried to use the NTP setting but in: NTP Client working Status (read only) it states: Not working. No privilege to adjust system time. Tried to find something about this in the documentation but couldn't. Can you have a look at this again please? Thank you. |
| 13-01-2025--095249.png / V - Attached On 2025-01-13 08:53:10 UTC - Size: 16.84 KB - 18 views |
| [2025-01-13 17:46:00] |
| John - SC Support - Posts: 37757 |
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You do not have privileges to modify the clock for your system from the account you are using to run Sierra Chart. Therefore, the NTP options will not work for you. We would recommend running Sierra Chart "As Administrator" and then using the one-time option to set the clock by selecting "Global Settings >> Set System Date-Time from Server". Refer to the following: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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