Support Board
Date/Time: Wed, 12 Mar 2025 11:55:01 +0000
AMP account is live but verify trading account is still expired
View Count: 222
| [2024-12-23 18:04:06] |
| User258363 - Posts: 18 |
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Hello, I haven't logged in in a long time and my "verify trading account" countdown is expired. I recently logged into AMP and made sure to re-active my account. How does sierra check that my account is verified after it's setup on AMP side?
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| [2024-12-23 19:51:34] |
| John - SC Support - Posts: 38598 |
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You need to connect your Sierra Chart software to your AMP account in order for the "Verified Until" date to update. If you need help with connecting to your AMP account, then we would need to know what trading service you are using with AMP. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-26 03:36:43] |
| User258363 - Posts: 18 |
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Initially I had selected Denali with cqg but realized I needed Teton so I requested to switch. Seeing if Thursday amp will get back to me. Not sure if sierra has to do anything on sierra side as well
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| [2024-12-26 07:17:09] |
| Sierra_Chart Engineering - Posts: 18750 |
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Not sure if sierra has to do anything on sierra side as well No.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-26 17:04:23] |
| User258363 - Posts: 18 |
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Teton (Sierra Chart) was completed 12/23/2024 01:34 PM
You can contact SC directly to help get you connected The above was a direct quote from AMP support... Not sure what else to do. How does sierra figure out my account is live? |
| [2024-12-26 18:03:33] |
| John - SC Support - Posts: 38598 |
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Please follow the instructions at the following link starting at step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-26 18:24:58] |
| User258363 - Posts: 18 |
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yea I still get the error that my account is not assigned... might just go to stage5 and leave amp. at least the docs mention stage5 is preferred Easy Solution to CME Funded Trading Account Requirement
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| [2024-12-26 19:37:16] |
| John - SC Support - Posts: 38598 |
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Make sure you have the correct "Clearing Firm" selected for your setup. It should be "AMP". If you have the Clearing Firm correct, then you need to check with AMP to ensure that they actually completed the setup. If they state that they did (which they have already stated) then have them check the Account Name that they entered. Make sure the Account Name that they entered matches your Sierra Chart Account Name exactly. If it is incorrect, then let AMP know that they need to redo the setup with the correct name. If neither of the above fixes it, then let us know and we will have to contact AMP on this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-26 19:43:27] |
| Sierra_Chart Engineering - Posts: 18750 |
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In addition to checking the Clearing Firm setting in Global Settings >> Data/Trade Service Settings >> Main Settings, also update Sierra Chart to the latest version. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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