Support Board
Date/Time: Sat, 15 Mar 2025 03:51:06 +0000
Sim transactions 'timing out'/disappearing from trade orders window
View Count: 108
| [2024-12-23 15:26:03] |
| User379249 - Posts: 9 |
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Hi Sierra Support, When trading in SIM mode I am experiencing transaction data not fully persisting to the trade orders window. I don't think this was always the case but it has been for quite some time now (weeks/months) so if I threw some 'switch' to cause this effect, the trail has grown cold, i.e., I am lost and without a clue as to how to resolve this - or is it by design? To be clear, and as an example, it is now 10:12am and I made trades very close to the 9:30am open but I only see trades from 9:44am and later - this is in the "Trade Orders" window. Over time I will see fewer and fewer transactions in this window and also, while I said "time out", the orders seem to disappear in a random order, that is the oldest orders are not necessarily 'disappeared' first. It is now 10:23am and the same "Trade Orders" window contains approximately 20% of the transactions that were apparent at 10:12am. Looking forward to your help. Sincerely, Paul Pineau ps. I don't know if this problem exists in live account trading - I just haven't done any live trades in the relevant time frame. |
| [2024-12-23 15:27:54] |
| Sierra_Chart Engineering - Posts: 18789 |
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Refer to: Trading Information Windows: Automatic Clearing of Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-23 15:28:04
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| [2024-12-23 16:01:03] |
| User379249 - Posts: 9 |
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Hi, Not sure this resolves the problem. For example, right now, in the trade activity log [Chart Stats] I have two fills, a buy and a sell I transacted about 5 minutes ago today. Under the [Trade Activity] view I only see transactions from 10-09-2024 to 10-14-2024, that is October. Under [Display Settings] the date range is set to July 2024 to present. Paul |
| [2024-12-23 16:35:46] |
| John - SC Support - Posts: 38678 |
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There must be some other item in the DisplaySettings that is causing filtering of the Trade Activity such that you are not seeing the current fills. Make sure you go through all the items to make sure they are set correctly.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-23 16:44:00] |
| User379249 - Posts: 9 |
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Hi, I have been through all those settings multiple times. I would not generate this support ticket willy-nilly. Please provide a specific recommendation that addresses the behavior which I have laid out explicitly and experienced over several weeks to months. Failing that, please escalate this support request. Sincerely, Paul Pineau |
| [2024-12-23 17:05:41] |
| John - SC Support - Posts: 38678 |
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Please get us an image of your "DisplaySettings" for your Trade Activity Log. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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