Support Board
Date/Time: Wed, 05 Feb 2025 20:09:17 +0000
Cannot Connect
View Count: 137
| [2024-12-04 10:36:14] |
| bobstone249 - Posts: 32 |
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Hi, I'm looking for some advice. I am using a Proprietary Trading Company called Bulenox with Sierra Charts and Rithmic. I have been unable to connect for the last 2 hours, have restarted my computer etc. I have left messages with both Bulenox and Rithmic, however their response times are "unknown" to me. I know you guys are on the ball. I don't for one minute think this is anything to do with SC. Could you give me some advice on what I can do to try and overcome this issue remotely? By the way, I downloaded the latest version of SC and I did receive some updated data - but it's back to the status of "Connecting...." again. Many thanks as always. Log attached Rob Date Time Of Last Edit: 2024-12-04 11:05:15
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 2024-12-04 Rithmic Connection Problem.txt - Attached On 2024-12-04 10:34:14 UTC - Size: 2.26 KB - 65 views  Screenshot 2024-12-04 103545.png / V - Attached On 2024-12-04 10:36:04 UTC - Size: 24.54 KB - 28 views |
| [2024-12-04 14:26:02] |
| Sierra_Chart Engineering - Posts: 18293 |
|
This is a Rithmic issue. Are you still having an issue?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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