Support Board
Date/Time: Wed, 05 Feb 2025 19:53:11 +0000
Error SC 2712
View Count: 179
| [2024-12-02 20:34:34] |
| florian87 - Posts: 6 |
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Dear SC support team, I have been using SC 2700 with two instances and multiple chartbooks, correspondingly. Unfortunately, I cannot switch between my different (individually designed) chartbooks in SC 2712 (only first instance) because the screen always freezes. Switching between chartbooks seems to be working perfectly only in the second instance (SC 2712). Are you already working on this issue? Kind regards, FW |
| [2024-12-02 23:59:08] |
| John - SC Support - Posts: 37757 |
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We believe the issues with the freezing is related to our new timers and the need to change your "Chart Update Interval" to a higher value. As such, in version 2713, which was just released, if you start your Sierra Chart software in "Safe Mode" the "Chart Update Interval" will be set to 750 ms. You can then use this be able to access your charts and adjust the Chart Update Interval to where you want it to be. If you can access the Chart Update Interval already, then we recommend making the change to 750 ms first and then adjust your charts from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-03 15:39:48] |
| florian87 - Posts: 6 |
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Now it seems to be working in a very bumpy way. If I run SC 2714 (2 instances) on the same PC as Interactive Broker's TWS, it will still freeze. I set the "Chart Update Interval" to 900 ms, which is too high for any order books (price ladders). Will you fix this issue? Kind regrds, FW |
| [2024-12-03 15:43:39] |
| cesium - Posts: 104 |
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Will you fix this issue?
Sierra chart is very laggy after update | Post: 401826
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