Support Board
Date/Time: Thu, 21 Nov 2024 13:05:45 +0000
Real Time Data Will not load (unknown request, click for symbol information)
View Count: 34
| [2024-11-20 21:05:36] |
| User175101 - Posts: 4 |
|
Sierra wont load real time data, although the top left shows I am connected. "Unknown request , Click for symbol information" (Message Log attached below) 2024-11-20 16:02:27.981 | Trade activity files set size: 427 2024-11-20 16:02:28.027 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 16:02:28.031 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:28.032 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-11-20 16:02:28.032 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2024-11-20 16:02:28.100 | Reading Internal Order ID file. 2024-11-20 16:02:28.110 | Reading Trade Orders file. 2024-11-20 16:02:28.113 | Reading Trade Positions file. 2024-11-20 16:02:28.114 | Reading Trade Account Data files. 2024-11-20 16:02:28.128 | Software version: 2700 64-bit 2024-11-20 16:02:28.128 | Primary Thread ID: 476 2024-11-20 16:02:28.128 | Usage end date: 2024-11-28 2024-11-20 16:02:28.128 | Enabled for: Advanced Features 2. 2024-11-20 16:02:28.128 | Enabled for: Sierra Chart Historical Data Service. 2024-11-20 16:02:28.128 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-20 16:02:28.128 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-20 16:02:28.128 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-20 16:02:28.128 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-11-20 16:02:28.128 | Custom symbol settings values: enabled 2024-11-20 16:02:28.128 | Chart Update Interval: 400 2024-11-20 16:02:28.128 | Intraday Data Storage Time Unit: 0 2024-11-20 16:02:28.128 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-11-20 16:02:28.128 | 2024-11-20 21:02:28 Local computer time in UTC 2024-11-20 16:02:28.128 | 2024-11-20 16:02:28 Local computer time in SC Time Zone 2024-11-20 16:02:28.128 | 2024-11-20 21:02:26 Server time in UTC 2024-11-20 16:02:28.128 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-11-20 16:02:28.128 | Program path: Y:\SierraChart\ 2024-11-20 16:02:28.128 | Data Files path: Y:\SierraChart\Data\ 2024-11-20 16:02:28.128 | OS Version Number: 10.0 2024-11-20 16:02:28.128 | Locale Setting: C 2024-11-20 16:02:28.143 | DLLs: UserContributedStudies_64.dll 2024-11-20 16:02:28.143 | Allowed protected custom studies: 2024-11-20 16:02:28.143 | Crash reporter started: true 2024-11-20 16:02:28.143 | 2024-11-20 16:02:28.161 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-11-20 16:02:28.202 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-11-20 16:02:28.260 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 81131 2024-11-20 16:02:28.261 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 16:02:28.313 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-11-20 16:02:28.313 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-11-20 16:02:28.513 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-11-20 16:02:28.514 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2024-11-20 16:02:28.537 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-11-20 16:02:28.538 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-11-20 16:02:28.538 | Received 5 login tokens. 2024-11-20 16:02:29.062 | Symbol settings MD5 received. Request ID: 1. 2024-11-20 16:02:29.062 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-11-20 16:02:30.667 | Requested user files to download. 2024-11-20 16:02:31.250 | File to download: MAIN.Cht. Action: 0 2024-11-20 16:02:31.250 | File to download: TPOCHART.StdyCollct. Action: 0 2024-11-20 16:02:31.251 | File to download: MAIN.Cht. Action: 0 2024-11-20 16:02:31.251 | User files to download complete 2024-11-20 16:02:32.669 | 2024-11-20 16:02:32.671 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-11-20 16:02:32.671 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2024-11-20 16:02:32.679 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-11-20 16:02:32.706 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:32.707 | DTC Client socket (1) | New receive buffer size: 0 2024-11-20 16:02:32.707 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-11-20 16:02:32.749 | Rithmic Direct - DTC | Network connection to server complete. 2024-11-20 16:02:32.750 | Rithmic Direct - DTC | Starting socket receive thread. 2024-11-20 16:02:32.753 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-11-20 16:02:32.753 | Rithmic Direct - DTC | Sending logon request message. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Received logon response. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Server Name: . 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Successfully connected. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Trading is supported. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | OCO Orders supported. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Connected to server complete. 2024-11-20 16:02:32.903 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-20 16:02:35.907 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-11-20 16:02:35.946 | File compression not supported on file system. Y:\SierraChart\Data\SPX500.dly. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:36.014 | SPX500 Daily #6 | Reloading chart. 2024-11-20 16:02:36.042 | File compression not supported on file system. Y:\SierraChart\Data\SPX500.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:36.097 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:36.105 | ESZ4.CME 1 Min #14 | Reloading chart. 2024-11-20 16:02:36.131 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.265 | ESZ4.CME #2 | Reloading chart. 2024-11-20 16:02:37.276 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.334 | ESZ4.CME [CBV] 1 Min #3 | Reloading chart. 2024-11-20 16:02:37.337 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.353 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.356 | Rithmic Direct - DTC | Using primary service for historical data for ESZ4.CME 2024-11-20 16:02:37.356 | Starting DelayedDownloadMonitoringTimer 2024-11-20 16:02:37.356 | Starting HDTimeoutTimer 2024-11-20 16:02:37.356 | Historical data service client indicated that downloads are not enabled. Symbol: ESZ4.CME. Data Type: Intraday data. 2024-11-20 16:02:37.357 | Historical data download ID 1 not found when removing ID from outstanding request set. 2024-11-20 16:02:37.358 | Using symbol data fast lookup vector 2024-11-20 16:02:37.359 | Real-time Intraday chart data file updates started for ESZ4.CME 2024-11-20 16:02:37.359 | Intraday chart data file opened for ESZ4.CME 2024-11-20 16:02:37.367 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.375 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.dly. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.423 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.456 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.461 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.494 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.515 | ESZ4.CME [CBV] #4 | Reloading chart. 2024-11-20 16:02:37.516 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.538 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.548 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.560 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.dly. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.612 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.631 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.636 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.706 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.713 | ESZ4.CME [CV] 5.00 Range #5 | Reloading chart. 2024-11-20 16:02:37.714 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.723 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.752 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.848 | File compression not supported on file system. Y:\SierraChart\Data\SPX500.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.905 | SPX500 Daily #6 | Chart data loading complete. 2024-11-20 16:02:37.996 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:38.001 | ESZ4.CME #2 | StartDateTimeForLoadingOrderFills: 09:30:00 2024-11-20 16:02:38.048 | ESZ4.CME #2 | Chart data loading complete. 2024-11-20 16:02:38.353 | Rithmic Direct - DTC | Starting real-time market data updates for: ESZ4.CME. ID: 1 Service code: rithmic.trading 2024-11-20 16:02:38.381 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-11-20 16:02:38.383 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:38.385 | DTC Client socket (2) | New receive buffer size: 0 2024-11-20 16:02:38.385 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2024-11-20 16:02:38.395 | Rithmic Direct - DTC | Requesting security definition data for: ESZ4.CME. ID: 1 2024-11-20 16:02:38.396 | Requesting market depth updates for: ESZ4.CME if supported. NumLevels=100 2024-11-20 16:02:38.396 | Separate subscription for market depth updates not supported. ESZ4.CME 2024-11-20 16:02:38.417 | Using Bid/Ask average for last trade price for SPX500 2024-11-20 16:02:38.417 | SC Data with Depth | Starting real-time market data updates for: SPX500. ID: 2 Service code: fxcm 2024-11-20 16:02:38.451 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2024-11-20 16:02:38.453 | DTC Client socket (4) | Creating socket. 2024-11-20 16:02:38.453 | DTC Client socket (4) | New receive buffer size: 0 2024-11-20 16:02:38.453 | DTC Client socket (4) | Connecting to IP: 69.39.70.241. 2024-11-20 16:02:38.463 | SC Data with Depth | Requesting security definition data for: SPX500. ID: 2 2024-11-20 16:02:38.473 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-20 16:02:38.473 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-20 16:02:38.475 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-20 16:02:38.475 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-20 16:02:38.494 | SC Data with Depth | Network connection to server complete. 2024-11-20 16:02:38.494 | SC Data with Depth | Starting socket receive thread. 2024-11-20 16:02:38.497 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-20 16:02:38.581 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-11-20 16:02:38.581 | SC Data with Depth | Sending logon request message. 2024-11-20 16:02:38.613 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-11-20 16:02:38.617 | Rithmic Direct - DTC | Using primary service for historical data for ESZ4.CME 2024-11-20 16:02:38.617 | Historical data service client indicated that downloads are not enabled. Symbol: ESZ4.CME. Data Type: Intraday data. 2024-11-20 16:02:38.618 | Historical data download ID 2 not found when removing ID from outstanding request set. 2024-11-20 16:02:38.618 | Real-time Intraday chart data file updates started for ESZ4.CME 2024-11-20 16:02:38.618 | Intraday chart data file opened for ESZ4.CME 2024-11-20 16:02:38.618 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESZ4.CME. Market Depth data restarted. 2024-11-20 16:02:38.676 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: ESZ4.CME. permission denied 2024-11-20 16:02:38.676 | Symbol Error | ESZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 16:02:38.677 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 1 2024-11-20 16:02:39.207 | SC Data with Depth | Received logon response. 2024-11-20 16:02:39.207 | SC Data with Depth | Server Name: SC Realtime Server. 2024-11-20 16:02:39.207 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-11-20 16:02:39.207 | SC Data with Depth | Successfully connected. 2024-11-20 16:02:39.207 | SC Data with Depth | Trading is not supported. 2024-11-20 16:02:39.207 | SC Data with Depth | MarketDepthIsSupported: 1 2024-11-20 16:02:39.208 | SC Data with Depth | Restarting real-time data updates for symbol: SPX500 2024-11-20 16:02:39.366 | SC Data with Depth | Setting external service identifier for symbol SPX500 to 55 2024-11-20 16:02:39.366 | SC Data with Depth | Received security definition for symbol SPX500 2024-11-20 16:02:44.975 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:45.019 | ESZ4.CME 1 Min #14 | Chart data loading complete. 2024-11-20 16:02:52.419 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:52.421 | ESZ4.CME [CV] 5.00 Range #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-11-20 16:02:52.443 | ESZ4.CME [CV] 5.00 Range #5 | Chart data loading complete. 2024-11-20 16:02:52.735 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:52.736 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2024-11-20 16:02:52.736 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2024-11-20 16:02:52.849 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 81131 2024-11-20 16:02:52.850 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 16:02:53.116 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2024-11-20 16:02:53.117 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2024-11-20 16:02:53.138 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2024-11-20 16:02:53.138 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2024-11-20 16:02:56.505 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. |
Attachment Deleted.  Screenshot 2024-11-20 at 4.02.40 PM.png / V - Attached On 2024-11-20 21:03:44 UTC - Size: 6.72 KB - 7 views |
| [2024-11-20 21:55:46] |
| John - SC Support - Posts: 36174 |
|
You are setup to get your data from Rithmic and they are having an issue with their data today.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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