Support Board
Date/Time: Sat, 23 Nov 2024 08:09:10 +0000
Post From: Real Time Data Will not load (unknown request, click for symbol information)
| [2024-11-20 21:05:36] |
| User175101 - Posts: 4 |
|
Sierra wont load real time data, although the top left shows I am connected. "Unknown request , Click for symbol information" (Message Log attached below) 2024-11-20 16:02:27.981 | Trade activity files set size: 427 2024-11-20 16:02:28.027 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 16:02:28.031 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:28.032 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-11-20 16:02:28.032 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2024-11-20 16:02:28.100 | Reading Internal Order ID file. 2024-11-20 16:02:28.110 | Reading Trade Orders file. 2024-11-20 16:02:28.113 | Reading Trade Positions file. 2024-11-20 16:02:28.114 | Reading Trade Account Data files. 2024-11-20 16:02:28.128 | Software version: 2700 64-bit 2024-11-20 16:02:28.128 | Primary Thread ID: 476 2024-11-20 16:02:28.128 | Usage end date: 2024-11-28 2024-11-20 16:02:28.128 | Enabled for: Advanced Features 2. 2024-11-20 16:02:28.128 | Enabled for: Sierra Chart Historical Data Service. 2024-11-20 16:02:28.128 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-20 16:02:28.128 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-20 16:02:28.128 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-20 16:02:28.128 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-11-20 16:02:28.128 | Custom symbol settings values: enabled 2024-11-20 16:02:28.128 | Chart Update Interval: 400 2024-11-20 16:02:28.128 | Intraday Data Storage Time Unit: 0 2024-11-20 16:02:28.128 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-11-20 16:02:28.128 | 2024-11-20 21:02:28 Local computer time in UTC 2024-11-20 16:02:28.128 | 2024-11-20 16:02:28 Local computer time in SC Time Zone 2024-11-20 16:02:28.128 | 2024-11-20 21:02:26 Server time in UTC 2024-11-20 16:02:28.128 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-11-20 16:02:28.128 | Program path: Y:\SierraChart\ 2024-11-20 16:02:28.128 | Data Files path: Y:\SierraChart\Data\ 2024-11-20 16:02:28.128 | OS Version Number: 10.0 2024-11-20 16:02:28.128 | Locale Setting: C 2024-11-20 16:02:28.143 | DLLs: UserContributedStudies_64.dll 2024-11-20 16:02:28.143 | Allowed protected custom studies: 2024-11-20 16:02:28.143 | Crash reporter started: true 2024-11-20 16:02:28.143 | 2024-11-20 16:02:28.161 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-11-20 16:02:28.202 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-11-20 16:02:28.260 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 81131 2024-11-20 16:02:28.261 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 16:02:28.313 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-11-20 16:02:28.313 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-11-20 16:02:28.513 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-11-20 16:02:28.514 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2024-11-20 16:02:28.537 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-11-20 16:02:28.538 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-11-20 16:02:28.538 | Received 5 login tokens. 2024-11-20 16:02:29.062 | Symbol settings MD5 received. Request ID: 1. 2024-11-20 16:02:29.062 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-11-20 16:02:30.667 | Requested user files to download. 2024-11-20 16:02:31.250 | File to download: MAIN.Cht. Action: 0 2024-11-20 16:02:31.250 | File to download: TPOCHART.StdyCollct. Action: 0 2024-11-20 16:02:31.251 | File to download: MAIN.Cht. Action: 0 2024-11-20 16:02:31.251 | User files to download complete 2024-11-20 16:02:32.669 | 2024-11-20 16:02:32.671 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-11-20 16:02:32.671 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50508 2024-11-20 16:02:32.679 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-11-20 16:02:32.706 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:32.707 | DTC Client socket (1) | New receive buffer size: 0 2024-11-20 16:02:32.707 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-11-20 16:02:32.749 | Rithmic Direct - DTC | Network connection to server complete. 2024-11-20 16:02:32.750 | Rithmic Direct - DTC | Starting socket receive thread. 2024-11-20 16:02:32.753 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-11-20 16:02:32.753 | Rithmic Direct - DTC | Sending logon request message. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Received logon response. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Server Name: . 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Successfully connected. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Trading is supported. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | OCO Orders supported. 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-11-20 16:02:32.891 | Rithmic Direct - DTC | Connected to server complete. 2024-11-20 16:02:32.903 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-20 16:02:35.907 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-11-20 16:02:35.946 | File compression not supported on file system. Y:\SierraChart\Data\SPX500.dly. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:36.014 | SPX500 Daily #6 | Reloading chart. 2024-11-20 16:02:36.042 | File compression not supported on file system. Y:\SierraChart\Data\SPX500.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:36.097 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:36.105 | ESZ4.CME 1 Min #14 | Reloading chart. 2024-11-20 16:02:36.131 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.265 | ESZ4.CME #2 | Reloading chart. 2024-11-20 16:02:37.276 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.334 | ESZ4.CME [CBV] 1 Min #3 | Reloading chart. 2024-11-20 16:02:37.337 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.353 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.356 | Rithmic Direct - DTC | Using primary service for historical data for ESZ4.CME 2024-11-20 16:02:37.356 | Starting DelayedDownloadMonitoringTimer 2024-11-20 16:02:37.356 | Starting HDTimeoutTimer 2024-11-20 16:02:37.356 | Historical data service client indicated that downloads are not enabled. Symbol: ESZ4.CME. Data Type: Intraday data. 2024-11-20 16:02:37.357 | Historical data download ID 1 not found when removing ID from outstanding request set. 2024-11-20 16:02:37.358 | Using symbol data fast lookup vector 2024-11-20 16:02:37.359 | Real-time Intraday chart data file updates started for ESZ4.CME 2024-11-20 16:02:37.359 | Intraday chart data file opened for ESZ4.CME 2024-11-20 16:02:37.367 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.375 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.dly. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.423 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.456 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.461 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.494 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.515 | ESZ4.CME [CBV] #4 | Reloading chart. 2024-11-20 16:02:37.516 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.538 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.548 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.560 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.dly. Windows error code 50: Request not supported. | Number times message added: 2 2024-11-20 16:02:37.612 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.631 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.636 | File compression not supported on file system. Y:\SierraChart\Data\ESU4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.706 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.713 | ESZ4.CME [CV] 5.00 Range #5 | Reloading chart. 2024-11-20 16:02:37.714 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:37.723 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.752 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. | Number times message added: 1 2024-11-20 16:02:37.848 | File compression not supported on file system. Y:\SierraChart\Data\SPX500.dly. Windows error code 50: Request not supported. 2024-11-20 16:02:37.905 | SPX500 Daily #6 | Chart data loading complete. 2024-11-20 16:02:37.996 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:38.001 | ESZ4.CME #2 | StartDateTimeForLoadingOrderFills: 09:30:00 2024-11-20 16:02:38.048 | ESZ4.CME #2 | Chart data loading complete. 2024-11-20 16:02:38.353 | Rithmic Direct - DTC | Starting real-time market data updates for: ESZ4.CME. ID: 1 Service code: rithmic.trading 2024-11-20 16:02:38.381 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-11-20 16:02:38.383 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:38.385 | DTC Client socket (2) | New receive buffer size: 0 2024-11-20 16:02:38.385 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2024-11-20 16:02:38.395 | Rithmic Direct - DTC | Requesting security definition data for: ESZ4.CME. ID: 1 2024-11-20 16:02:38.396 | Requesting market depth updates for: ESZ4.CME if supported. NumLevels=100 2024-11-20 16:02:38.396 | Separate subscription for market depth updates not supported. ESZ4.CME 2024-11-20 16:02:38.417 | Using Bid/Ask average for last trade price for SPX500 2024-11-20 16:02:38.417 | SC Data with Depth | Starting real-time market data updates for: SPX500. ID: 2 Service code: fxcm 2024-11-20 16:02:38.451 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2024-11-20 16:02:38.453 | DTC Client socket (4) | Creating socket. 2024-11-20 16:02:38.453 | DTC Client socket (4) | New receive buffer size: 0 2024-11-20 16:02:38.453 | DTC Client socket (4) | Connecting to IP: 69.39.70.241. 2024-11-20 16:02:38.463 | SC Data with Depth | Requesting security definition data for: SPX500. ID: 2 2024-11-20 16:02:38.473 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-20 16:02:38.473 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-20 16:02:38.475 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-20 16:02:38.475 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-20 16:02:38.494 | SC Data with Depth | Network connection to server complete. 2024-11-20 16:02:38.494 | SC Data with Depth | Starting socket receive thread. 2024-11-20 16:02:38.497 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-20 16:02:38.581 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-11-20 16:02:38.581 | SC Data with Depth | Sending logon request message. 2024-11-20 16:02:38.613 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-11-20 16:02:38.614 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-11-20 16:02:38.617 | Rithmic Direct - DTC | Using primary service for historical data for ESZ4.CME 2024-11-20 16:02:38.617 | Historical data service client indicated that downloads are not enabled. Symbol: ESZ4.CME. Data Type: Intraday data. 2024-11-20 16:02:38.618 | Historical data download ID 2 not found when removing ID from outstanding request set. 2024-11-20 16:02:38.618 | Real-time Intraday chart data file updates started for ESZ4.CME 2024-11-20 16:02:38.618 | Intraday chart data file opened for ESZ4.CME 2024-11-20 16:02:38.618 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESZ4.CME. Market Depth data restarted. 2024-11-20 16:02:38.676 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: ESZ4.CME. permission denied 2024-11-20 16:02:38.676 | Symbol Error | ESZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 16:02:38.677 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 1 2024-11-20 16:02:39.207 | SC Data with Depth | Received logon response. 2024-11-20 16:02:39.207 | SC Data with Depth | Server Name: SC Realtime Server. 2024-11-20 16:02:39.207 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-11-20 16:02:39.207 | SC Data with Depth | Successfully connected. 2024-11-20 16:02:39.207 | SC Data with Depth | Trading is not supported. 2024-11-20 16:02:39.207 | SC Data with Depth | MarketDepthIsSupported: 1 2024-11-20 16:02:39.208 | SC Data with Depth | Restarting real-time data updates for symbol: SPX500 2024-11-20 16:02:39.366 | SC Data with Depth | Setting external service identifier for symbol SPX500 to 55 2024-11-20 16:02:39.366 | SC Data with Depth | Received security definition for symbol SPX500 2024-11-20 16:02:44.975 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:45.019 | ESZ4.CME 1 Min #14 | Chart data loading complete. 2024-11-20 16:02:52.419 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. 2024-11-20 16:02:52.421 | ESZ4.CME [CV] 5.00 Range #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-11-20 16:02:52.443 | ESZ4.CME [CV] 5.00 Range #5 | Chart data loading complete. 2024-11-20 16:02:52.735 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2024-11-20 16:02:52.736 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2024-11-20 16:02:52.736 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2024-11-20 16:02:52.849 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 81131 2024-11-20 16:02:52.850 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 16:02:53.116 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2024-11-20 16:02:53.117 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2024-11-20 16:02:53.138 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2024-11-20 16:02:53.138 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2024-11-20 16:02:56.505 | File compression not supported on file system. Y:\SierraChart\Data\ESZ4.CME.scid. Windows error code 50: Request not supported. |
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