Support Board
Date/Time: Fri, 22 Nov 2024 04:06:04 +0000
Issue with downloading market data
View Count: 25
| [2024-11-20 17:58:28] |
| Jivi11223344 - Posts: 8 |
|
Hey team, I live in Australia and my market data and sierra chart were working fine the morning 20 November 2024 till 11am. After which I closed my sierra chart using the option save and exit. Later when I came back and restarted the application and opened my chartbook, it isnt showing or downloading any data. The screen are stuck with the message that "Downloading Historical data. Bars may appear until done." I waited for an hour no change in the screen - no market data- it still shows the same. I then downloaded the latest version and also went to EDIT> Translate Symbol to current services. Its been another half an hour no change. No change. attached screenshot of the chart and the message log. I would be grateful if you guys could help me understand the issue and resolve it |
 capture 1.JPG / V - Attached On 2024-11-20 17:57:05 UTC - Size: 16.18 KB - 9 views Capture 2.JPG / V - Attached On 2024-11-20 17:57:15 UTC - Size: 376.41 KB - 5 views |
| [2024-11-20 19:07:43] |
| John - SC Support - Posts: 36203 |
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You are setup to get your data from Rithmic and they are having an issue with their data today.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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