Support Board
Date/Time: Wed, 04 Dec 2024 19:22:55 +0000
SUPPORT FOR OTHER DATA FEEDS SHOULD BE ADDED BACK
View Count: 146
| [2024-11-16 07:43:41] |
| User534810 - Posts: 5 |
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Greetings. I, like everyone, started the day with charts showing only end of day Thursday prices. I checked for payments due, services shut off, reloaded the software, still dead. I did check support and saw some message about data feed problems. I had access to an IQ data feed, which I have used on Sierra before I think. So, I thought I would reset to that feed and trade. Sierra charts still lists various data feeds choices in a drop down menu, and allows selection of IQfeed, perhaps setting the user name, but, no way to input the password to allow it to work. So it does not work. Only allowing Interactive Brokers as an alternate is not good enough. It is a pain to work with, leave it at that. Barchart, IQ feed, just enter user name, password, runs beautifully every time. Since the reality of life is routers die, cables get cut, stuff happens, please resume allowing other data feeds to function on your software. Once yours failed to function, I booted up my no cost Ninjatrader, with IQ feed, and could see prices, but I do not have the charts built out like in Sierra, so it was not as good, and upsetting. If you can put this feature back, please do so. |
| [2024-11-16 18:28:36] |
| Sierra_Chart Engineering - Posts: 17366 |
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Sierra Chart supports IQ Feed: DTN IQ Feed Data Service This is still fully supported. Just follow through the instructions. The authentication information, is entered through the IQ Feed software. Also, we are adding redundancy, to eliminate the possibility of this problem again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-16 18:28:46
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