Support Board
Date/Time: Wed, 27 Nov 2024 15:57:43 +0000
Charts are not calling up my saved Chart books
View Count: 1399
| [2014-09-10 02:21:36] |
| Crtfyd - Posts: 278 |
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I start my charts up and get an empty Chartbook. I have (had) saved Chartbook and a >>>.cbak. The path has and is the same as it ever was. I downloaded the latest version #1188. When I put my thumbdrive in and open my saved chartbooks from there, its fine. So after doing that, I "SAVE AS" my existing chartbook that was suppose to open. At first it kept saying "cant find the file path to save". Then after several start/stops, I first saved the .cbak (that I open from my thumbdrive)to my harddrive, so you'd think it would have the transferred the "good" file saved, then I saved my open ".cbak chartbook "AS" the normal Chartbook I always open. It of course said there's an existing, and do I want to "overwrite it". I said yes because a proper one was open and labeled the same. When I close down and RE-started Sierra Charts, I get no charts again. Here's the log. _________________________________________________________________________________________________ Software version: 1188 | 2014-09-09 22:11:51 Usage end date: 2015-01-11 | 2014-09-09 22:11:51 Enabled for: Advanced Features. | 2014-09-09 22:11:51 Enabled for: Sierra Chart Historical Data Service. | 2014-09-09 22:11:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-09 22:11:51 Active service: TransAct Trading | 2014-09-09 22:11:51 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-09 22:11:51 2014-09-09 19:11:51 Local computer clock time | 2014-09-09 22:11:51 2014-09-10 02:11:51 GMT time | 2014-09-09 22:11:51 2014-09-09 22:11:51 Time zone adjusted time | 2014-09-09 22:11:51 Time difference to server time: 7 seconds. | 2014-09-09 22:11:51 Program path: C:\SierraChart\ | 2014-09-09 22:11:51 Data Files path: C:\SierraChart\Data\ | 2014-09-09 22:11:51 OS Version Number: 6.2 | 2014-09-09 22:11:51 Checking for new symbol settings for ta | 2014-09-09 22:11:51 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-09 22:11:51 HTTP connection to www.sierrachart.com:80 (1384) | Connected. | 2014-09-09 22:11:51 Symbol settings are up-to-date for ta | 2014-09-09 22:11:51 Error creating or opening Historical Daily data file: C:\SierraChart\Data\ Error: Windows error code 3: The system cannot find the path specified. | 2014-09-09 22:11:54 * Daily data file C:\SierraChart\Data\ does not exist. File: C:\SierraChart\Data\ | 2014-09-09 22:11:54 * Error opening file: C:\SierraChart\Data\ Error: Windows error code 3: The system cannot find the path specified. | 2014-09-09 22:11:54 * Error opening or reading chart data file. File: C:\SierraChart\Data\ | 2014-09-09 22:11:54 * Historical data request is rejected due to an empty symbol. | 2014-09-09 22:11:55 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-09-09 22:11:56 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-09 22:11:58 Socket (1988) | Connected. | 2014-09-09 22:11:58 TransAct Trading | Connected to server. | 2014-09-09 22:11:58 TransAct Trading | Sending logon request message. | 2014-09-09 22:11:58 TransAct Trading | Server Info - Server Name: Transact Futures/TransactToSierraBridge/1.3.2.0. | 2014-09-09 22:12:01 TransAct Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-09-09 22:12:01 TransAct Trading | Successfully connected. Operation Successful. | 2014-09-09 22:12:01 HTTP connection to www.sierrachart.com:80 (1384) | Closed. No error. | 2014-09-09 22:12:01 HTTP connection to www.sierrachart.com:80 (1384) | Shutdown and closed. | 2014-09-09 22:12:01 _________________________________________________________________________________________________________ My C:>SierraChart>Data path, and the data files Im referring to are there and seem to have the same size (KB)that the good ones have, so it seems the data is there, its just not finding it. Yes I checked the path under Data Files Folder, and its correct (C:\SierraChart\Data\ ) What do you think is happening? Thanks, Todd _________________________________ Pic of empty Charts: http://www.sierrachart.com/image.php?l=1410315662236.png |
| [2014-09-10 04:42:18] |
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Did you notice this problem after updating Sierra Chart? We need to get one of your Chartbooks so we can test it. Attach it by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile The proper procedure to restore a Chartbook from a backup is to put a copy of it in: C:\SierraChart\Data There is also a new Backups folder which contains backup Chartbooks for the last seven days. Here are the instructions to use it: https://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-10 05:02:11] |
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There is a problem with version 1188 and Chartbooks. It has been locked out. Refer to this posting here about this: SC 1188 prerelease problem: Changing chartbooks | Post: 42178 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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