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Exceeded number of allowed systems

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[2014-09-09 15:50:47] #1 [Go To First Post]
AC84910 - Posts: 2
Hello, I use Sierra Charts on two different computers on a frequent basis. I constantly get the error message "this login has exceeded the number of allowed systems" error when closing down on one machine, and switching to the other. Sometimes this results in a prolonged period of no access, such as now; I haven't been able to login for the last 30 minutes or so. I'd prefer not reach out to support every time this happens, is there anything I can do to prevent this from re-occurring?

[2014-09-09 17:17:50] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5793
Your account is limited to 1 system at at time since it is not a direct Sierra Chart account: https://www.sierrachart.com/index.php?page=doc/doc_DirectAccount.html With a direct account, you will be able to use Sierra Chart on 2 computers simultaneously, avoiding this problem. Or you can request to have two accounts through your broker. The lockout should not be 30 minutes, it should be only be a couple of minutes. We do see that you have one active connection at the moment. We have also temporarily increased your limit to two computers, so you can get connected. Sierra Chart Support Date Time Of Last Edit: 2014-09-09 17:19:47

[2021-06-18 13:02:24] #3 [Go To First Post]
User30743 - Posts: 365
hello, i keep getting this same error and my subscription should be allowed for 2 systems. Yet as far as i know, it it currently running only on a single one and i cannot open it now.. Or is there any way to see, on which IPs it is running?

[2021-06-18 14:29:45] #4 [Go To First Post]
John - SC Support - Posts: 38222
You are allowed 2 systems and you have two systems connected. We also see that there are additional systems trying to connect using the same Account Name. We can tell you the Computer Names that have either connected or tried to make a connection today. These are the following: - DESKTOP-H33R7AL - CZEPNB00097 - xaos - vmi610682 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-18 14:44:00] #5 [Go To First Post]
User30743 - Posts: 365
this is really strange because it was not working and as soon as i put the credentials again it was. BTW is there any way for me as a user to see which computers are connected? Date Time Of Last Edit: 2021-06-18 14:45:39

[2021-06-18 14:54:22] #6 [Go To First Post]
User359698 - Posts: 17
This is happening to me as well. It says on my account control panel that I am only using 1 out of 3 systems allowed. I have 2 installations on 1 computer. Only 1 installation has an issue. I've never even used a different device for Sierra Chart.

[2021-06-18 15:20:39] #7 [Go To First Post]
John - SC Support - Posts: 38222
User359698: You have a different issue. You are not using multiple systems, and as you state, your Control Panel is showing that you are only using 1 system. We do see that you are using multiple Sub-Instances, and that you are on the release you need to be for those to be working properly. So what exactly is the issue you are having with the one installation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-18 15:25:52] #8 [Go To First Post]
User359698 - Posts: 17
I have 1 installation to CQG. It is working. I have another installation to TT. That one is not. No data or depth. Some Message Log below. DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:22:34.417 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:22:34.417 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:22:34.417 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:22:34.417 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:22:34.457 DTC Client socket (2) \| Closed. \| 2021-06-18 10:22:34.457 SC Data - All Services \| Connecting to the server ds14.sierracharts.com. Port 443 \| 2021-06-18 10:23:03.385 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:23:03.385 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:23:03.385 DTC Client socket (2) \| Connecting to IP: 157.90.1.40. \| 2021-06-18 10:23:03.385 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:23:03.525 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:23:03.525 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:23:03.525 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:23:03.680 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:23:03.680 SC Data - All Services \| Received logon response. \| 2021-06-18 10:23:04.039 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:23:04.039 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:23:04.039 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:23:04.039 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:23:04.039 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:23:04.040 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:23:04.040 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:23:04.040 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:23:04.040 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:23:04.179 DTC Client socket (2) \| Closed. \| 2021-06-18 10:23:04.179 SC Data - All Services \| Connecting to the server ds12-2.sierracharts.com. Port 443 \| 2021-06-18 10:23:04.414 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:23:04.415 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:23:04.415 DTC Client socket (2) \| Connecting to IP: 204.15.197.13. \| 2021-06-18 10:23:04.415 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:23:04.456 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:23:04.456 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:23:04.457 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:23:04.531 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:23:04.531 SC Data - All Services \| Received logon response. \| 2021-06-18 10:23:05.316 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:23:05.316 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:23:05.316 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:23:05.316 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:23:05.316 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:23:05.318 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:23:05.318 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:23:05.318 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:23:05.318 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:23:05.364 DTC Client socket (2) \| Closed. \| 2021-06-18 10:23:05.364 SC Data - All Services \| Connecting to the server ds24.sierracharts.com. Port 443 \| 2021-06-18 10:23:34.037 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:23:34.038 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:23:34.039 DTC Client socket (2) \| Connecting to IP: 80.81.77.132. \| 2021-06-18 10:23:34.039 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:23:34.188 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:23:34.188 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:23:34.188 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:23:34.349 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:23:34.349 SC Data - All Services \| Received logon response. \| 2021-06-18 10:23:34.709 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:23:34.709 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:23:34.709 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:23:34.709 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:23:34.709 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:23:34.711 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:23:34.711 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:23:34.711 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:23:34.711 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:23:34.844 DTC Client socket (2) \| Closed. \| 2021-06-18 10:23:34.844 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 10048 \| 2021-06-18 10:23:35.321 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:23:35.321 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:23:35.321 DTC Client socket (2) \| Connecting to IP: 216.1.90.129. \| 2021-06-18 10:23:35.321 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:23:35.370 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:23:35.370 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:23:35.370 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:23:35.435 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:23:35.436 SC Data - All Services \| Received logon response. \| 2021-06-18 10:23:36.144 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:23:36.144 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:23:36.144 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:23:36.144 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:23:36.144 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:23:36.145 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:23:36.145 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:23:36.145 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:23:36.145 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:23:36.192 DTC Client socket (2) \| Closed. \| 2021-06-18 10:23:36.192 SC Data - All Services \| Connecting to the server ds14.sierracharts.com. Port 10048 \| 2021-06-18 10:24:04.718 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:24:04.718 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:24:04.718 DTC Client socket (2) \| Connecting to IP: 157.90.1.40. \| 2021-06-18 10:24:04.718 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:24:04.855 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:24:04.855 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:24:04.855 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:24:05.008 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:24:05.008 SC Data - All Services \| Received logon response. \| 2021-06-18 10:24:05.383 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:24:05.383 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:24:05.383 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:24:05.383 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:24:05.383 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:24:05.384 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:24:05.384 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:24:05.384 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:24:05.384 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:24:05.521 DTC Client socket (2) \| Closed. \| 2021-06-18 10:24:05.521 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2021-06-18 10:24:06.146 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:24:06.146 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:24:06.146 DTC Client socket (2) \| Connecting to IP: 216.1.90.130. \| 2021-06-18 10:24:06.146 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:24:06.193 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:24:06.193 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:24:06.193 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:24:06.269 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:24:06.269 SC Data - All Services \| Received logon response. \| 2021-06-18 10:24:07.001 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:24:07.001 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:24:07.001 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:24:07.001 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:24:07.001 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:24:07.002 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:24:07.002 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:24:07.002 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:24:07.002 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:24:07.051 DTC Client socket (2) \| Closed. \| 2021-06-18 10:24:07.051 SC Data - All Services \| Connecting to the server ds24.sierracharts.com. Port 10048 \| 2021-06-18 10:24:35.376 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:24:35.377 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:24:35.377 DTC Client socket (2) \| Connecting to IP: 80.81.77.132. \| 2021-06-18 10:24:35.377 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:24:35.513 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:24:35.513 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:24:35.514 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:24:35.668 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:24:35.668 SC Data - All Services \| Received logon response. \| 2021-06-18 10:24:36.012 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:24:36.012 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:24:36.012 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:24:36.012 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:24:36.012 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:24:36.013 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:24:36.013 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:24:36.013 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:24:36.013 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:24:36.150 DTC Client socket (2) \| Closed. \| 2021-06-18 10:24:36.151 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 443 \| 2021-06-18 10:24:37.005 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:24:37.006 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:24:37.006 DTC Client socket (2) \| Connecting to IP: 208.185.224.129. \| 2021-06-18 10:24:37.006 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:24:37.048 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:24:37.048 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:24:37.048 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:24:37.099 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:24:37.099 SC Data - All Services \| Received logon response. \| 2021-06-18 10:24:37.789 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:24:37.789 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:24:37.789 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:24:37.789 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:24:37.789 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:24:37.790 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:24:37.790 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:24:37.790 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:24:37.790 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:24:37.828 DTC Client socket (2) \| Closed. \| 2021-06-18 10:24:37.829 SC Data - All Services \| Connecting to the server ds14.sierracharts.com. Port 443 \| 2021-06-18 10:25:06.026 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:25:06.026 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:25:06.026 DTC Client socket (2) \| Connecting to IP: 157.90.1.40. \| 2021-06-18 10:25:06.026 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:25:06.165 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:25:06.165 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:25:06.165 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:25:06.316 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:25:06.316 SC Data - All Services \| Received logon response. \| 2021-06-18 10:25:06.691 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:25:06.691 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:25:06.691 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:25:06.691 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:25:06.691 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:25:06.693 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:25:06.693 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:25:06.693 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:25:06.693 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:25:06.830 DTC Client socket (2) \| Closed. \| 2021-06-18 10:25:06.830 SC Data - All Services \| Connecting to the server ds12-2.sierracharts.com. Port 10048 \| 2021-06-18 10:25:07.805 DTC Client socket (2) \| Creating socket. \| 2021-06-18 10:25:07.806 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-18 10:25:07.806 DTC Client socket (2) \| Connecting to IP: 204.15.197.13. \| 2021-06-18 10:25:07.806 SC Data - All Services \| Network connection to server complete. \| 2021-06-18 10:25:07.853 SC Data - All Services \| Starting socket receive thread. \| 2021-06-18 10:25:07.853 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-18 10:25:07.853 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-18 10:25:07.920 SC Data - All Services \| Sending logon request message. \| 2021-06-18 10:25:07.920 SC Data - All Services \| Received logon response. \| 2021-06-18 10:25:08.700 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2021-06-18 10:25:08.700 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-18 10:25:08.700 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:25:08.700 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-18 10:25:08.700 DTC Client socket (2) \| CloseSocket call. \| 2021-06-18 10:25:08.701 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-18 10:25:08.701 SC Data - All Services \| Disconnected from the server. \| 2021-06-18 10:25:08.701 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2021-06-18 10:25:08.701 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-18 10:25:08.744 DTC Client socket (2) \| Closed. \| 2021-06-18 10:25:08.745

[2021-06-18 16:12:12] #9 [Go To First Post]
John - SC Support - Posts: 38222
User30743, With regards to post #5. The important thing is that you are working again. We do not have a way for user's to see what systems are logged in. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-18 16:15:51] #10 [Go To First Post]
John - SC Support - Posts: 38222
User359698 with regards to post #8 We are seeing the following in your log: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2021-06-18 10:23:04.039 This means that you have too many connections to the data service, not the number of computers. But, you should not have this issue if you have just 2 installations on the same computer (that is not a problem). If you have 3 installations, then that would cause an issue. But, we do find this a bit odd, as the system is also showing that you do not have any additional systems in use, so it's not caused by a separate computer. What we need for you to do is to exit out of your Sierra Chart software (all instances) and then log back in again and use the Forced Login option for the logins. Refer to the information here: Sierra Chart - Software Login Instructions: Forced Login Let us know if you have an issue after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-18 16:51:37] #11 [Go To First Post]
User359698 - Posts: 17
Using the force login on the installation with the problem seems to have solved the issue. If there is anything I should know about the issue and what caused it, I'd very much appreciate if you'd let me know. Thank you.

[2021-06-18 17:18:37] #12 [Go To First Post]
John - SC Support - Posts: 38222
All we can say is that the system got confused. The Forced Login has the system get updated by our servers for any changes. Therefore, it got "reset" in terms of the number of other systems in use. You really should not have had the issue given the way you say you are setup. But, if it does happen again, just go through the same process. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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