Support Board
Date/Time: Sun, 22 Dec 2024 13:42:57 +0000
Package 3, problem loading any historical data
View Count: 1128
| [2014-09-09 13:34:06] |
| User32722 - Posts: 10 |
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Hi! I have subscribed to package 3. I have connected to the data stream (showing a green field in the upper right) Still I can´t manage to connect to any historical data. Here is the log: Software version: 1187 | 2014-09-09 13:31:16 Usage end date: 2014-09-29 | 2014-09-09 13:31:16 Enabled for: Advanced Features. | 2014-09-09 13:31:16 Enabled for: Sierra Chart Historical Data Service. | 2014-09-09 13:31:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-09 13:31:16 Active service: SC Historical Data | 2014-09-09 13:31:16 Time Zone: +00:00:00 (UTC+00) | 2014-09-09 13:31:16 2014-09-09 15:31:16 Local computer clock time | 2014-09-09 13:31:16 2014-09-09 13:31:16 GMT time | 2014-09-09 13:31:16 2014-09-09 13:31:16 Time zone adjusted time | 2014-09-09 13:31:16 Time difference to server time: 0 seconds. | 2014-09-09 13:31:16 Program path: C:\SierraChart\ | 2014-09-09 13:31:16 Data Files path: C:\SierraChart\Data\ | 2014-09-09 13:31:16 OS Version Number: 5.1 | 2014-09-09 13:31:16 Checking for new symbol settings for ddf | 2014-09-09 13:31:16 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-09 13:31:16 HTTP connection to www.sierrachart.com:80 (232) | Connected. | 2014-09-09 13:31:16 Symbol settings are up-to-date for ddf | 2014-09-09 13:31:17 SC Historical Data | Connected. Historical Intraday data will be requested. | 2014-09-09 13:31:21 HTTP connection to www.sierrachart.com:80 (232) | Closed. No error. | 2014-09-09 13:31:27 HTTP connection to www.sierrachart.com:80 (232) | Shutdown and closed. | 2014-09-09 13:31:27 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\^NOKUSD.dly | 2014-09-09 13:31:32 SC Historical Data | Starting real-time market data updates for: ^NOKUSD. ID: 1 | 2014-09-09 13:31:33 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: ^NOKUSD | 2014-09-09 13:31:33 HD Request # 2 | Downloading Historical Daily chart data for ^NOKUSD. Starting date: 1964-09-09. Service: ddf | 2014-09-09 13:31:33 HD Request # 2 | Requesting historical Daily data for ^NOKUSD starting at 1964-09-08 | 2014-09-09 13:31:33 Reading for a HTTP request (1) failed. Windows error code 18: No more files. | 2014-09-09 13:31:34 * HD Request # 2 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-09-09 13:31:34 * HD Request # 2 | Error downloading historical Daily data for ^NOKUSD. There was a communication error with the server. | 2014-09-09 13:31:34 * HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^NOKUSD | 2014-09-09 13:31:34 HD Request # 2 | Daily download COMPLETE for ^NOKUSD. Completion time: 1s | 2014-09-09 13:31:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\^NOKUSD.dly | 2014-09-09 13:31:34 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$SPX.dly | 2014-09-09 13:31:38 SC Historical Data | Starting real-time market data updates for: $SPX. ID: 2 | 2014-09-09 13:31:39 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: $SPX | 2014-09-09 13:31:39 HD Request # 3 | Downloading Historical Daily chart data for $SPX. Starting date: 1964-09-09. Service: ddf | 2014-09-09 13:31:39 HD Request # 3 | Requesting historical Daily data for $SPX starting at 1964-09-08 | 2014-09-09 13:31:39 Reading for a HTTP request (2) failed. Windows error code 18: No more files. | 2014-09-09 13:31:40 * HD Request # 3 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-09-09 13:31:40 * HD Request # 3 | Error downloading historical Daily data for $SPX. There was a communication error with the server. | 2014-09-09 13:31:40 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX | 2014-09-09 13:31:40 HD Request # 3 | Daily download COMPLETE for $SPX. Completion time: 1s | 2014-09-09 13:31:40 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$SPX.dly | 2014-09-09 13:31:40 Please advice. RSy |
| [2014-09-09 16:28:55] |
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We see you are running Sierra Chart on wine, and you are getting an http error. For more information refer, to this section about HTTP errors: Sierra Chart - Software Login Instructions: Login Problems Sierra Chart Support Date Time Of Last Edit: 2014-09-09 21:32:46
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| [2014-09-09 17:03:06] |
| User32722 - Posts: 10 |
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Hi again, and thanks for helping. I do not run a firewall program. HTTP connection to www.sierrachart.com:80 (232) | Closed. No error. | 2014-09-09 13:31:27 |
| [2014-09-09 17:14:45] |
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Reading for a HTTP request (1) failed. Windows error code 18: No more files. | 2014-09-09 13:31:34 *
HD Request # 2 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-09-09 13:31:34 * This is a typical error that we see with users running Sierra Chart under wine: Windows error code 18: No more files. Sierra Chart Support |
| [2014-09-09 21:33:44] |
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There is a solution to this and we will work on it. We can bypass the operating system HTTP functions. Not sure how soon we can release this. But we will try to have it out by next week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-21 00:49:28] |
| VPhantom - Posts: 18 |
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Hi, I was just curious to know whether the work-around discussed above is part of Sierra Chart 1239 or 1248 (I just upgraded to check). I'm experiencing the same issue with 1239 and 1248 under WINE 1.6.2: intraday loads fine, but daily always yields that Error 18. (I guess somehow I never needed daily data until today? Either that, or it may have worked in the past, I have no old logs to confirm.) If I can help track this thing down in any way, please let me know. I haven't used winedbg before but am willing to learn if it can help the Linux Sierra Chart user community. :) Date Time Of Last Edit: 2015-04-21 01:02:39
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| [2015-04-21 03:30:18] |
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No, we have not made any changes yet with how data is downloaded from the Sierra Chart Historical Data service when using HTTP. We have to add HTTP proxy support before we can do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-21 12:44:19] |
| VPhantom - Posts: 18 |
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Understood. I think I'll fire up my old WinXP VM in VirtualBox in the mean time. Trading's risky and difficult enough as it is without adding O/S risk with WINE. Great option still for simulation, though.
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