Support Board
Date/Time: Sun, 24 Nov 2024 00:10:49 +0000
User disabled by data provider Rithmic - Rithmic history plant guardian
View Count: 60
| [2024-11-09 18:22:29] |
| User616054 - Posts: 14 |
|
Hi Sierra Team, I switched over my prop firm connection from R-Trader Pro to Sierra Charts for execution, I have logged into Sierra via my Apex login twice so far and on both occasions I have received a warning message from the data providers plant guardian re 40576651060 bytes of historical market data download which has caused my user account with Rithmic to be disabled. Can you urgently advise me on how to resolve and avoid this from happening in the future? |
| [2024-11-11 15:19:36] |
| John - SC Support - Posts: 36238 |
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It sounds like you are limited in how much historical data you can download. Therefore, you need to limit the amount of data that you are requesting and loading into your charts. Refer to the following setting, which you will want to set to a value around 5: Data/Trade Service Settings: Maximum Historical Intraday Days to Download (Global Settings >> Data/Trade Service Settings >> Common Settings) We do not know how to resolve this. You would need to ask your Prop Firm or Rithmic that question. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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