Support Board
Date/Time: Wed, 27 Nov 2024 14:33:01 +0000
Waiting to connect
View Count: 1086
| [2014-09-08 16:00:23] |
| User19585 - Posts: 3 |
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Cannot connect even though I have tried repeatedly to follow the connection problem FAQs on the website. Can you please help? I have sent a copy of the message log as well. Thank You, Cheryl Murakami |
| [2014-09-09 05:18:14] |
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This is from your Message Log: OEC FIX/FAST | 9300. | 2014-09-07 11:04:56 OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2014-09-07 11:04:56 OEC FIX Trading socket (964) | Connected. | 2014-09-07 11:04:56 OEC FIX Trading: Sending the Logon message. | 2014-09-07 11:04:56 OEC FIX Trading: Received a Logout message. | 2014-09-07 11:04:56 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-09-07 11:04:56 OEC FIX Trading socket (964) | Shutdown and closed. | 2014-09-07 11:04:56 OEC FIX Trading: Logged out and disconnected. | 2014-09-07 11:04:56 We are not sure of the reason for OEC not accepting the connection. Do you have a live account with OEC? Have you contacted OEC about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-09 12:02:54] |
| User19585 - Posts: 3 |
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Contacted OEC and they said everything was good on their end. They suggested I contact Sierra Charts. Yes I have a live account. Thank you. |
| [2014-09-09 21:29:50] |
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If you have a live account, then the problem is you are not connecting to the proper server. Select Global Settings >> Data/Trade Service Settings. Set the Connection Details >> Server to prod.openecry.com. Press OK. Try connecting again with File >> Connect to Data Feed. Here are the detailed set up instructions: https://www.sierrachart.com/index.php?page=doc/openecry.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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