Support Board
Date/Time: Thu, 21 Nov 2024 20:38:31 +0000
How to connect to data please?
View Count: 112
| [2024-10-31 19:34:26] |
| User573641 - Posts: 12 |
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I am unable to connect to data. There is a box on top at left side that is red colored and states "Not Connected". Can you help me connect to best data feed please? I think I signed up with CQG. Is this the best data feed? I am thoroughly confused.
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| [2024-10-31 19:43:33] |
| User573641 - Posts: 12 |
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Update, I fumbled around with Data/Trade Service Settings and I changed to CQG WebAPI [trading]. The bar is now green. I thinjk I'm connect5ed. I hope.
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| [2024-10-31 19:45:19] |
| John - SC Support - Posts: 36198 |
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To connect to CQG, follow the instructions at the following link: CQG Trading Platform Service: Setup Instructions You have the following exchanges active with our Denali Exchange Data Feed: - Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts - U.S. Equities Consolidated Tape Given the above, you should be getting real-time data for those exchanges. Keep in mind that for futures, every trading service uses a different symbology. So you need make sure you have the correct symbols when you are connected to CQG. When you change your "Current Selected Service" on the "Data/Trade Service Settings" and then close that window, you are prompted to update your Symbols. You should answer "Yes" to this. If you do not, or if you open a different chartbook later and you need to update your symbols, select "Edit >> Translate Symbols to Current Service". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-05 03:12:02] |
| Tumaini Bryan - Posts: 15 |
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why doesn't my Teton work? i paid for the service this morning and it still isn't working. my trading account is still saying disabled
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| [2024-11-05 07:20:23] |
| Sierra_Chart Engineering - Posts: 17137 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-05 15:27:18] |
| Tumaini Bryan - Posts: 15 |
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Can you guys help me with my sub account 182470A ITS KEEPS TELLING ME MY TRADING IS DISABLED BUT I PAID FOR ALL SERVICE
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| [2024-11-05 15:34:45] |
| Tumaini Bryan - Posts: 15 |
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MY problem is with my sub account 182470A i have CQG for my main account but i use TETON for my sub account 182470A and that telling me disabled after i paid my fees.
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| [2024-11-05 17:34:21] |
| Tumaini Bryan - Posts: 15 |
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2024-11-05 15:23:52.493 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 15:23:52.494 | TradeActivity files query time: 0.000589 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.001927 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.000273 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.001529 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.000186 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.579 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 15:23:52.581 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 15:23:52.589 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 15:23:52.632 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 15:23:52.739 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 15:23:56.359 | TradeActivity files query time: 0.001078 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.382 | TradeActivity files query time: 0.001249 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:56.389 | TradeActivity files query time: 0.001787 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:56.395 | TradeActivity files query time: 0.001859 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:56.417 | TradeActivity files query time: 0.001276 seconds. Entries: 0. Current queries: 5 2024-11-05 15:23:56.422 | TradeActivity files query time: 0.001018 seconds. Entries: 0. Current queries: 6 2024-11-05 15:23:56.434 | TradeActivity files query time: 0.001073 seconds. Entries: 0. Current queries: 7 2024-11-05 15:23:56.442 | TradeActivity files query time: 0.001101 seconds. Entries: 0. Current queries: 8 2024-11-05 15:23:56.569 | TradeActivity files query time: 0.000965 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.573 | TradeActivity files query time: 0.000936 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.663 | TradeActivity files query time: 0.000946 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 15:23:59.365 | TradeActivity files query time: 0.001149 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.690 | TradeActivity files query time: 0.001385 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.792 | TradeActivity files query time: 0.001067 seconds. Entries: 0. Current queries: 2 2024-11-05 15:24:00.629 | TradeActivity files query time: 0.000991 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:28:39.732 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 16:28:39.733 | TradeActivity files query time: 0.001140 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 16:28:39.785 | TradeActivity files query time: 0.007969 seconds. Entries: 0. Current queries: 4 2024-11-05 16:28:39.786 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.786 | TradeActivity files query time: 0.001265 seconds. Entries: 0. Current queries: 3 2024-11-05 16:28:39.787 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.792 | TradeActivity files query time: 0.005652 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | TradeActivity files query time: 0.000808 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.872 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 16:28:39.880 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 16:28:39.975 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 353. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 354. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 355. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:04.895 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 17:33:04.895 | TradeActivity files query time: 0.000800 seconds. Entries: 0. Current queries: 1 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.003051 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.000518 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.001970 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.000208 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 17:33:05.194 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 17:33:05.206 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 356. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 357. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 358. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * |
| [2024-11-05 17:35:44] |
| Tumaini Bryan - Posts: 15 |
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I Have provided a copy of my log for you MY ACCOUNT IS 182470A PLEASE HELP I HVAE BEEN OUT OF TRADING FOR 3 DAYS
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| [2024-11-05 21:55:56] |
| John - SC Support - Posts: 36198 |
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According to your log, both of your accounts are setup to use the Teton Order Routing. Also, in your log, you are only trying to trade from the account named 182470 and you are getting a rejection with the error "Trading is disabled". You would need to ask your broker about this. We do not see any trading being attempted, or at least no errors in the log, for the account named 182470A. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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